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“Great Customer Service”

Rafi's Spicebox Ltd
Ranked #3 of 18 things to do in Sudbury
Certificate of Excellence
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Attraction details
Owner description: At the Spicebox we flippin’ love food! We want to share with you our passion and knowledge to help you create delicious food for your family and friends. We have shops in Sudbury, York, Harrogate, Newcastle Fenwick Food Hall and online. Pop by for tips & advice, menu planning ideas and our handmade Curry Packs, tailored to your tastes. We also have a large range of loose spices, gift sets & kitchenware, pickles & chutneys, snacks & sweets, breads, rice and much more. Whether you’re a novice cook or avid foodie, we’ll have something to tickle your taste buds and help you get creative in the kitchen.
Reviewed 30 July 2014

I have been visiting Rafi's Spicebox for years but recently I went in and ordered a basket full of mixes, just to keep my stock up. In order to visit the shop it is over a 200 mile round trip for us but when we got home I noticed that some of the vacuum packs had broken open, and one of the labels had been completely obliterated. I didn't know that the instructions are all available in the blog section, so I emailed the shop for advice. They were superb, quickly pointing me in the right direction. Not only did they do this really quickly but they sent me some additional ingredients, just to say sorry.
I have always been impressed with their great authentic curry mixes, but this time they went the extra mile and for that I say a very big 'Thank you'.
For the first time visitor, this is a great experience. As well as a range of authentic Asian foods, you can choose from a range of curry mixes that are prepared in front of you. They come along with cooking instructions which are easy to follow, but the finished product is something else. If you do not like your curry hot, there are plenty of other options, but at the end of the day it is the taste that matters, and it's here that Rafi's Spicebox stands head and shoulders above anything else I have experienced.

Thank RisboroughPrince
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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48 - 52 of 62 reviews

Reviewed 24 April 2014

Wish there was a Rafi's in Australia. Only here in Sudbury for 2 more months, wish I found Rafi's earlier.Delicious curries and very knowledgeable staff. Intend to try every curry before I leave. Never had a Phall before and Rafi's one was the perfect temperature and delicious.

Thank Maxine W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 March 2014

Don't know why it has taken me so long to go into here, but finally did the other week. We helpful and knowledgeable staff. And they were so easy to make. You choose which type you want, they bag up the appropriate species etc there and then, and can adapt mildness/ heat if required. They advise of anything else you may need like coconut milk which can be brought there, or a can of tomatoes . All you need is the meat. All instructions enclosed as well as explained to you in shop. Very easy. Ps this is a shop although listed under attractions.

Thank Touringthomas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 September 2013

Love the spices in this shop but why oh why do you open at 9.30 when every other shop opens at 9? Are you still in bed, are you still drunk from the night before, who know. I've seen so many people walk past because your not open and in these days of austerity I would think you would want as many sales as possible. My advice is open half an hour earlier and bag those people walking past you never know it might improve your sales.

Thank flash_gordy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Spicebox, Manager at Rafi's Spicebox Ltd, responded to this reviewResponded 23 September 2013

Dear flash_gordy,
Thank you for your feedback. We have a small team in our Sudbury shop who all work very hard. Perhaps in the future we will be able to open longer hours. If you ever find yourself short for time, you can always call ahead and we can prepare your order for collection. Thank you for your support of the Spicebox and we look forward to seeing you again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 August 2013

I first experienced Rafi's currys when a friend came to visit and bought one over, I have been hooked ever since. I have now tried most of the curries and side dishes and love every one.
They are so easy to make, the shop staff are very helpful and they have a great range of other food stuffs and larder fillers. I recently purchased one of their spice boxes and am now learning how to use spices properly. I always go to Rafi's to stock up whenever I visit my parents in Sudbury and can't recommend it highly enough!

Thank 38Jojo78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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