I left Domain Michaud under the worst of circumstances and for anyone that is reading this, I suggest you FIND ANOTHER PLACE! I made a 3 week reservation months ago seeing it on Trip advisor and was trying some B &B properties for the first time and this had an apartment with a kitchen.
I had come from the most amazing B&B which was really hard to leave but after driving up and I mean up, I knew I was in trouble. There were some rocks on the path and one of them got stuck under my car and couldn't move so this was not a good beginning. The only thing around was a pit bull humping a golden retriever that ended up being their dogs. When I finally did arrive dusty and dirty, a young girl finally came out who was the daughter. I think the owner should greet their guests and I was staying for a long period so it would have been nice. I called the day before and she seemed awfully frantic and kept saying how busy she was so I was a bit apprehensive.
Whenever I make any reservation my first request is to inquire about internet service and its reliability. it is a must since I have 2 children and there was an emergency last year so I am extra cautious. I am traveling alone and am writing a book so it is a deal breaker for me. If there is any doubt, I just move on to the next property but Jolanda, the owner, assured me there was internet service and it is on the website . If you advertise that you have internet, then you should have it.
When Jolanda was showing me the apartment she said they were having some problems and hopefully it would work soon and I would get service in the sitting area but she didn't know about the bedroom. This was surprising since I specifically asked more than one time about it. Now all of a sudden there wasn't going to be internet in the bedroom and I like to relax and write in bed. It didn't really matter because there wasn't ANY service anywhere. I was not happy that she was giving me all these excuses and I asked her why did she say there was internet and never mentioned anything about the bedroom not having service.
The apartment had been a basement and smelled so musty it made me nauseous. It was dark and very unwelcoming which I could sense was the case with her. She clearly didn't like me asking about the internet. She also seemed annoyed about asking for help with my luggage which was a lot because I had been traveling for months. She left saying she had to get back to the kitchen and would help later.
Dinner was called for 8 and at 9:30, I finally asked when it was going to be served? She said they were late because of the Internet and she had spent too much time on me. The real problem was the fact that they allow non paying hotel guests to make reservations for dinner. I only saw her and her daughter who also serves as well as plays the harp for guests, although not on this particular night. It would be very hard to accommodate additional people and don't think it is fair for those who are paying to stay here to make them wait almost 2 hours when you clearly don't have the help to prepare dinner within a reasonable time.
When I asked why dinner was so late, she barked that this wasn't a Michelin restaurant, just a family run business and if they are late serving then they are late and they don't have a staff of boys to help which I thought was an odd comment. She has a son and husband but he never introduced himself and she was clearly bothered that I had asked about dinner being so late and made it seem like it was my fault. I still couldn't get online in the main area where she said there would be no problem at all.
They put me at a table in the corner and mingled with the other guests and completely ignored me. I was very uncomfortable and just wanted to go to sleep but that didn't happen because as I was laying in bed, I looked over and saw all these ants up the wall right next to the bed. Now I had to start killing ants and figured she would blame me so I took photos. When I told her the next morning, she said "your in the south of France" which I don't think is a valid reason and completely denied it even as she was looking at the photos. I said I couldn't stay without Internet and the ants in the bedroom were disgusting. Photos don't lie as you can see and took some showing her there was no internet connection all through the night.
She was so rude and said that they did have Internet and it must be my computer, an Apple MacBook Pro, an Apple ipad and iPhone 5 were the problem. If so, then advertise that your internet will not work with Apple products. I just wanted to get out and went to pack up my things. She said she was not going to give me any of my money back which was not right considering she advertised a service that was not provided and knew how I had emphasized its importance. She told me that most people come here for a vacation, not to be on their computer which I found insulting. That may be true of most but should have no bearing on the fact that it is advertised and you can't provide the service then you should refund the customer.
Strangely, an hour before she had made a comment how she was going to lose 3 weeks and I assumed that she would give me something back. I had given 850 euros for a deposit and she was raising her voice telling me over and over that they have internet. I just couldn't believe she refused to give me one penny back. I would have never made the booking if I had known there might be a problem, especially for 3 weeks.
All of a sudden this man appeared out of nowhere and told me "you have offended my wife and have 5 minutes to leave or I will call the police". He was so close to my face that I actually said "are you going to hit me?" He was screaming at me and I was really frightened. Jolanda finally told him to leave me alone, he was the husband. This would never have happened if I wasn't a single woman traveling alone. He had the nerve to say " you are an American, get out". I was so shocked and literally shaking. I have never been spoken to like that by any man. On top of it I had 3 weeks with no place to go in the height of the season, tired since I didn't sleep at all and now her husband was screaming in my face with his hands way too close for comfort.
In all my 40 years of traveling around the world I have never experienced anything like this. It was beyond upsetting and can't believe that any business owner especially in hospitality would behave in such a manner. I am sure she will respond and deny everything but as I said, photos don't lie but some people do. This was such a terrible experience and it has taken me time just to write about it.
- Official Description (provided by the hotel):
- Boutique hotel , luxury B&B + high qualified restaurant ... more less
- Reservation Options:
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- Also Known As:
- Domaine Michaud Carcassonne/Roullens, France