What I mean by that is that the Hotel, which appears to have been built in the 70s sits atop what is essentially a very pricey restaurant, the only source of food in the hotel. Unless of course you use the mini bar where a kitkat will set you back $4, a bottle of wine $26AUD or a bottled beer between $8 and $9.50..............$4 for a kitkat? Shame on you!
As a business traveller, these amenities are important, well they are to me anyway.
So, the restaurant. It is possible to order some of the restaurant menu and eat in the bar area, but you can't eat the bar menu in the restaurant. As I was told by a member of staff "it creates the wrong image for the restaurant".
With that in mind and a bill for the FOOD ONLY for 2 courses for two of us coming to $93, you might imagine that the service was impeccable and well thought through. Me too, which is why I was surprised to have my desert delivered to me (because I ordered two courses up front presumably) before my colleague had ordered his desert.
The room. Adequate other than the lighting in the bedroom where presumably you are only supposed to be able to feel your way to bed.
I had cause to pack after the sun had gone down....BIG MISTAKE. I know my eye sight is not what it used to be but really? Two low energy wall lights?
And finally, greedy, greedy, greedy. We asked if we could use the room on our final day until 7.00pm that evening because we were working till 3 and then had to come back to the hotel to shower and pack for our 26 hour return flight to the UK.
The hotel said that they were not full so the room would probably have been empty anyway (I know, that's not guaranteed). The rate was $225. To add insult to injury, when we returned that afternoon at 3, the room had not even been serviced!
We did point this out at reception who offered to get it done but.................well you know the rest.
Oh yes and if you want the "day room service menu" which apparently is available until 10pm, (it says so in your guest guide so it must be true!) don't call in your order at 2 minutes to 10pm because they have already gone onto the "night menu".
So in conclusion, as a business traveller, the things which are important to those of us who are not on a relaxed schedule, THIS PLACE FAILED.
As a tourist, I would suggest that you get a place closer to the centre of town because honestly I had as good a room at the Travelodge for a lot less on my last visit.
Would welcome a response from the hotel service manager and if I get one I will post the outcome. I believe in being FAIR!
- Official Description (provided by the hotel):
- Rydges North Sydney is perfectly situated for the discerning traveller, within close walking distance to the North Sydney business district and only a short journey over the iconic Harbour Bridge into Sydney’s CBD. Completed in March 2011 a $2 Million accommodation upgrade included all corridors, completely refurbished bedrooms including carpet, curtains, cabinets, loose furnishings and freshly painted room. Dine in your room or MUNDO Grill and Bar offering an eclectic and exciting menu open 7 days. ... more less
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- Also Known As:
- Rydges North Sydney Hotel North Sydney
- Rydges North Hotel Sydney
- Sydney Rydges North Hotel