Myself and my gf booked a night at the Bush Village through Hostelbookers.com and paid a small deposit in Oct 2013. We were driving from Cairns to Brisbane over a few days and when it came obvious to us we could not get to the accommodation in time to pick up the key (car issues) we phoned at 6pm on the day we had booked for and explained our situation. The manager was helpful and said he would leave the accommodation open and put the key under the door and we could settle the bill in the morning.
We arrived at the property after 11pm after 10hours of driving just wanting a bed and a shower but we found that the bungalow that he told was ours had been locked and clearly somebody was inside and had been there for some time because they had wet laundry outside. I phoned the number we had (after the closing hours, but we had no other option) and was no response, fair enough since it was late and a sign states the office hours but it does seem strange there would not be an emergency number if you were staying and something happened while on the property. There was no answer at the door even though the occupants had gone quiet with our knocking. With nothing else we could try, we then spent 2 hours trying to find accommodation in a deserted town with limited accommodation and luckily found a 24hr reception motel which was a 20min drive out of town.
In the morning we returned to speak to the manager, I told him my name and he went to check the book to (I think) get our bill ready but then stopped himself when realising I was the person who had phoned the night before. I explained we didn't stay the night as the door was locked and there was people inside.
We're pretty sure he gave the room away even though I had phoned at 6pm to confirm our stay and unfortunate late arrival. Then clearly was taken aback the next morning when we returned and confronted him about it. He apologised (didn't seem sincere if being honest) and said there was people in the property who were not answering when he knocked himself that morning and had no idea who they were, but didn't seem too bothered there was people staying in his property that he didn't know/book in. He said he would not bill me...really like that would even be a factor when we clearly didn't stay in the property. The attitude and body language shown to us just seemed a little too strange for somebody who claims he had no idea what was going on.
- Official Description (provided by the hotel):
- Bush Village Budget Cabins are set in tropical palm lined gardens with a variety of accommodation options depending on the budget. There are Self Contained 4/5 shared cabins for the budget conscious through to our Deluxe Studios with kitchenette or King Studios with no kitchen for couples and Deluxe & Standard 2 bedroom Family cabins. Judy Elliott and Bryan O'Sullivan are on-site owner/managers of the business and welcome their guests as extended family. An in-house Whitsunday Tour Booking Office is available for all Whitsundays and Great Barrier Reef tours. Facilities include swimming pool, coin laundry, communal kitchen/ lounge area. Free WiFi is available in the communal kitchen/lounge & pool area. Free off road parking and Bush Village is a short walk to Whitsunday Shopping Centre with Coles Supermarket and also a short walk to the beautiful Cannonvale Beach.Please note - we have no parking for boats, trailers, campervans or caravans ... more less
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