Shaminir does have a spectacular view, at least from the sitting room, no exaggeration there. And it started out OK. We arrived at the specified time and were cordially greeted by Joyce who showed us the dining area, the sitting room, and our bedroom. We went back into town for dinner, and when we returned we brought guidebooks and brochures into the sitting room to plan our next day.
The sitting room had some after-dinner drinks and glasses set out, so we each had a drink. We're thinking it's a nice amenity, but nothing unusual, since we've been to other B&B's in the States that did the same thing. About 15 minutes later a man stops at the doorway and says, "Did you help yourself?" So even though he never introduced himself, I figure he must be Tony. I thought he was about to say something like, "Good, glad you found it." But he says, "And you didn't have the courtesy to ask?" Shakes his head, gives us disgusted look and walks away.
We were dumbfounded. At any of the many other B&Bs we've been to, if something is put out in a common sitting room, it's there for the guests. We had helped ourselves to drinks that were set out on a platter with glasses in the sitting room that we were told to use. It's not like we went rifling through a cabinet or into a room in the family area. But we were made to feel like we got caught with our hands in the cookie jar. It made breakfast the next morning very awkward and uncomfortable.
We were even more amazed that the host had the audacity to upbraid us for a mistake that resulted from a confusing situation of his own making. You see guests mistakenly helping themselves? Hold your tongue and move your stuff. Put things you don't want guests to use in a room where guests don't go. Simple, end of problem. Or at very least, tactfully explain that it was not intended for guests. No need to embarrass your guests and create animosity.
Americans are used to a high standard of service. If something looks like you're trying to go the extra mile to distinguish yourself from the competition, that's what we're going to assume. But sadly that was not the case at Shaminir.
- Official Description (provided by the hotel):
- Stunning, luxurious award-winning B&B located only 4km from Kenmare town, with views over Kenmare River, only 50 meters from your room. Come and enjoy! ... more less