We stayed in one of the "5 star" lodges for a week. On arrival the girl on reception was lovely and we got checked in early. First impressions of the lodge were lovely but looking closer they are not 5 star like advertised. There is definite wear and tear on them. The carpets were stained in both bedroom and the curtains. The duvet on our bed was torn. The fridge seal was falling offf and the dishwasher did not work properly.
Our phone did not work and one of the shower doors was falling off so I called reception on my mobile and spoke to a man who had absolutely no interest in listening to me. His manner was awful and I think he just wanted me off the phone. We had two people come to fix the problems and they put a temporary fix on the shower but the phone was never fixed over the week.
Also I used the ironing board and it colapsed nearly landing on my foot!
I used the swimming pool with my daughter every day and it was great.
We went to the childrens playroom and it was not great. Lots of broken toys and a very small area. The playground was ok.
We ate in the restaurant twice and the food was very good and had bar food one day and that was great aswell.
Overall I dont think you are getting great value for money here as the lodges are expensive and you get nothing i.e no breakfast and no cleaning for the money.
On checkout I was unfortunate enough to find that same guy ( I think his name was Jason) and he did not even ask me did we enjoy our stay. I was so baffled by his bad manners that I didnt bother saying anything to him. He barely looked at me. We have stayed in alot of hotels in ireland and I have not experienced manners like this.
We won't be back!
- Official Description (provided by the hotel):
- The Kenmare Bay Holiday Homes & Lodges are situated in the grounds of the Kenmare Bay Hotel, just a short stroll into the town centre of the quaint town of Kenmare. Enjoy all the facilities that the hotel has to offer combined with the comforts of your own home. Each 3 bedroom holiday home comprises of: Master ensuite double bedroom; Twin bedroom; Single bedroom; Bright & Spacious kitchen/dining room with all modern conveniences; Living area with fold out sofa bed, multi chanenel TV/DVD unit and open fire; Cot and highchair; downstairs toilet; semi-private garden; parking.Each 2 bedroom Lodge comprises of: 2 Master en-suite king-size bedrooms, which can be twins or doubles; A sofa bed in one of the bedrooms; Fully fitted kitchen; Open plan dining room and lounge area with LCD TV and DVD player and MP3 docking station; Private garden; Parking. ... more less
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