The only good things about this hotel in my experience were the breakfasts and the location. Also the health/leisure club and the guy on duty in there were decent.
On to the bad points. Oh and I've noticed the managers only reply to the good reviews so I'll not be expecting them to comment.
Firstly the overall cleanliness of the hotel was poor. Room standards not up to par and public spaces poorly maintained with finger marks on glass, hallways un-hoovered and visible dust on curtain poles etc. Both myself and my friend staying with me have lots of experience in the hospitality industry and we were appalled. We would have been sacked having left the place in that state. This hotel interior is dated & needs revamped. The rooms were OK but for example the hand rail in the shower was incredibly rusty making the place look unkept.
On day one of our weekend we bought 2 pints of Heineken from the bar which we were charged a whopping €11 for (€5.50 a pint) when the VFI poster displayed the price as €4.50 a pint. Needless to say we didn't drink there again with prices like that. Further to this the bar staff were very unfriendly.
Our room was above the nightclub which we weren't warned about and therefore we were kept awake till after 3am with banging club music and thereafter the patrons spilling noisily out into the street.
On the second day we had said we wanted fresh towels when the girl knocked on our door to ask. We later found our room had been serviced but we were given no towels and had to ask for them.
We were out late the second night and yes we had had a few drinks however the way the porter treated us was appalling. I have NEVER been treated like this by a paid hotel staff member before. When we went to be let in the door there was a crowd of residents waiting to be let in. As I went to walk in the door one of the 2 male porters physically pushed me back out the door so he could go and get his residents list, even though I was holding my hotel key and obvious Hotel branded keyring in my hand showing and telling him I was a resident, yet he refused us to enter the hotel. Where I come from that's assault.
Throughout out stay we found the WiFi situation to be a total farce with only being allowed one access code per room meaning only one of us could use the internet and only for 50 minutes. Get with the 21st century, we both required to use the WiFi.
On the Sunday we called down for an iron and ironing board. My friend asked should she collect this at reception but was told they would bring it to us. She said we needed ice as well and they said they would also bring this to us. About 30-40 minutes passed and we had heard nothing. I went into the hall and noticed the iron sitting by the door. No one had knocked on the door to tell us it was there. Also there was no ironing board and no ice. I went to the bar for my own ice and my friend went to reception to ask for an ironing board as it was ridiculous to be ironing on the floor. She was met by a very unprofessional group of staff laughing and joking and barely providing the level of service you would expect.
Another 30 or so minutes later we heard the clatter of an ironing board outside the door. Again the staff member didn't even knock on the door to tell us it was there. And further to this the board was falling to pieces.
That evening there was anther group at the door when we returned to the hotel. 3 young females were distressed because they had asked to use the cash point in the hotel due to the ones in the street not working. They had no other way of getting money and therefore no way of erring home. The rudest porters in the world refused even one of the girls entry to the hotel foyer to use the ATM and would have left the 3 young females on the street all night!!!!!! They were so desperate they were willing to pass us their card and PIN number to get them cash so they could get home. My friend lifted cash for them and as she went to leave the hotel to give them it she was told by a porter that now she was in she was not going out again. This is absolutely shocking! Since when do porters, or any stranger for that matter, have the right to tell grown women who are paying customers what they can and can't do??!!!??!!!
On the morning of us leaving we went for breakfast only to find that the hand towels had been removed from the room long prior to out check-out. I can't explain this!!
Also I had €2 sitting on a table in the room kept aside for the leisure centre. I am confident myself nor my friend moved this however it went missing.
I would say 90% of interactions with staff members of all roles in this hotel were generally rude, unfriendly & unhelpful. Staff training majorly required.
I would not go back to this hotel.
- Official Description (provided by the hotel):
- The Holyrood Hotel, Bundoran has always been renowned for its warmth and hospitality down through the years. The first of the McEniff Hotels, it has been in the family for three generations.Managed by Seanie and Audrey McEniff, they carry on a proud tradition which has been handed on by Mrs. Elizabeth McEniff, Founder of the hotel group.The Holyrood Hotel with its well appointed and spacious ensuite bedrooms, ensures that guests enjoy the comfort and stress free environment they have become to expect from the Holyrood Hotel. Located just a stones throw away from Blue Flag Beaches, a world renowned 18 hole links Golf course, and shadowed by the Darty Mountains. The Holyrood Hotel can only captivate you and yours.One can experience the truly traditional atmosphere in the Waterfront Bar. Spacious and beautifully decorated. Sit in real comfort and sample a wine from our wide ranging cellar or perhaps try one of our exotic cocktails. An extensive bar menu is available in the Waterfront Bar daily.With beautiful views over Donegal bay you won't find a more Soothing place to unwind with a drink and watch the sun setting. ... more less
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- Also Known As:
- New Holyrood Bundoran
- Hotel New Holyrood
- The Holyrood Hotel Bundoran, County Donegal