Ive been to this farm many times as I live close by, but today was quite and staff were limited, I arrived with 4 children and all doors and gates were locked and I knew a way into it through were the cafe is and so decided to go that way till I found staff to take my payment, we sat in the courtyard there for around 25/30 mins and still nobody arrived, then my 2 year old stumbled on the very uneven ground and almost knocked himself out on the cobble stones! I was frantic and really upset as my son was crying in pain and getting limp, I asked in the cafe for an ice pack of some sort to which he said "we have no ice at all or ice packs" I couldnt understand this as its a part of health and safety regulations!
I then asked if he could run a cold cloth under the cold tap and he did and I returned to the courtyard and try to make sure my son was ok, his eye was swelling up very quickly and then a manager approached me (daniel) and asked if I had any tickets, I told him not yet as we couldnt find any staff, he proceeded to tell me that my son wasnt insured to be on their grounds!...I told him we hadnt yet entered the farm and we sat on the benches in the courtyard for 30 mins waiting to pay, but it seemed this manager only had one thing on his mind "they were trying to cover their own backs" which I understood but my son was in my arms in excruciating pain and I didnt care for nothing he was thinking or saying, he argued, raised his voice, frightened my kids, threatened to call the guards if I didnt leave and never once offered any help or sympathy towards me or my son, I told him my son was really sick and I am in distress and all he cared about was removing us...he also asked why we snuck in !!...I couldnt believe his words, we sat on that courtyard for half an hour, me, 4 kids, a double buggy and bags and a loaf of bread for the ducks!!...im not sneaking anywhere with this load!
I ended up having to take my son to hospital.
I posted this complaint on their facebook page yesterday and a foto of my sons eye (very badly swollen and black and blue) and some people commented after it, they removed them all!!
And I also pm them and they wont reply or show any remorse or apology for daniels actions towards me and my kids!
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