Just went for a nice day out and decided to stop of for dinner in this hotel, should have went to McDonalds instead.
We arrived at 5.15 pm to find the hotel busy which was to be expected on a sunday afternoon. We had just sat down and were starting to read the menu when the waitress came to take our order, we told her we had just started to read it and she said she would come back, it was nearly 20 minutes before she came back. In hindsight we should have left then.
We ordered our starter and 2 coca colas, the starter came before our drinks.
After we finished our starter it was almost a half hour before a waitress came near us again, we told her we were still waiting on the main course, she went to find out what the delay was and brought out 2 dinners which was not what we ordered, so we waited again till she came back with the right ones, which were dryed out and not very hot or appealing, but as we were hungry and had waited so long we had to eat them.
We were still hungry after the dinner so decided to have dessert, called the waitress to take our plates and order dessert, she said she would be back with dessert menu, she never came back so we paid our bill and left.
I mentioned the bad service to the girl i paid my bill to ( which was not cheap either )and she was indifferent and did'nt apoligise on behalf of the staff.
I also mentioned it to the chap on reception and he was of the same attitude as the other girl, I can only take it that they have not received customer service training.
We had to make a sandwich when we got home as we were still a bit hungry.
This was the first time we went there for dinner and sadly for such a lovely hotel it will be our last and we will not recommend it to any of our friends or family.
- Official Description (provided by the hotel):
- The Waterside House Hotel Dublin boasts 35 well appointed bedrooms. Nineteen of the bedrooms, over look the sea and have every facility to enhance your comfort. Just a stones throw from this beautiful sandy beach and with panoramic views of Howth Head, Lambay Island and Malahide, we will ensure your stay will be a stress free and tranquil experience. If you prefer the warm green colours of Ireland, then choose one of our rooms overlooking the greens of the local golf course. ... more less
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- Also Known As:
- The Waterside House Hotel Donabate, County Dublin, Ireland