We enjoyed our stay the staff, the room, the facilities but have been so put off by what has happened all that has been forgotten.....
We checked in on 10th April and gave a debit card for pre-authorisation. Before we had left the Reception the member of staff advised that they needed a credit card for pre-authorisation which we gave. On Sunday 13th April we discovered that the debit card had not been cancelled, we asked at Reception for this to be done and they stated that their merchant services had requested it. We checked out on 14th April and settled our account with the credit card and cash..... 18 days later and we have still not been refunded our pre authorisation money of £450 despite a number of emails, phone calls, promises from staff and trips to our bank. BE VERY CAREFUL
- Official Description (provided by the hotel):
- The Grand Hotel is a four star property situated overlooking the water in the award winning town of Malahide. Located near Dublin Airport, the M50 and with DART and excellent bus services, Malahide's many attractions are in easy reach of visitors. The Hotel has an extensive Leisure centre with Swimming Pool and Gymnasium. The town offers a wide selection of shops, bars and restaurants, as you would expect from north county Dublin's premier town. ... more less
- Reservation Options:
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- Also Known As:
- Grand Hotel Dublin
- Grand Malahide