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“Simply Excellent”

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Castle Hotel and Leisure Centre
Ranked #1 of 4 Hotels in Macroom
Certificate of Excellence
Reviewed 29 July 2012

I recently stayed at this hotel as part of a wedding party, where the wedding ceremony and reception were also held. On all accounts, I was highly impressed by all aspects. Prior to reviewing the hotel area by area, I must compliment the function manager in the hotel who was incredibly helpful prior to the wedding in assisting me with some required preparation.

Check-in:
Very efficient and friendly with a rundown of the hotel. Immediately offered help regarding wedding ceremony details, and to charge one of my camera batteries, which I stupidly had discharged.

Rooms:
Modern, very clean, well appointed and bright. Bathrooms were absolutely spotless, with a shower with power (very important)

Restaurant:
The wedding dinner itself was superb from starter, palette cleanser, main through to dessert. The chef and function manager bent over backwards to help with some specific dietary requirements. The service was second to none. Breakfast was also top notch, with a broad choice of everything you could want including muesli options.... yes muesli options (pumpkin seeds, hazelnuts and so on an so forth). The breakfast room and function room were decorated to a very high standard and again the service was great.

Bar:
Comfortable, excellent staff, great Guinness, good quality wines and a really good atmosphere.... though that could be down to the wedding party too, but from what I had seen earlier, it seems to be the case all the time.

Leisure Centre:
The pool was very well equipped with a bubble pool and massage jets and a shallow toddler pool. Very clean and a pleasant place to be

Service:
It has been a long time since I have been able to say about any establishment that the service was close to perfect. This hotel should be studied as a best of breed for service. Bar, food, reception, management and back of house (kitchen and chamber staff) (which I seldom get a chance to interact with unless I am complaining) should be highly commended. Even in the face of some real belligerence from some guests on check out, they maintained total professionalism, which I must admit I would struggle to do so in this particular case.

Improvement areas:
Maybe a rethink of the charge for WiFi could be considered... however not really a problem, just a policy decision.

Summary:
You don't even need the excuse to go here... I'd go here if it was located in the bowels of Offaly. let alone the gateway to West Cork. Keep it up....

  • Stayed: July 2012, travelled with family
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Thank Mac10K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CHCork, Front Office Manager at Castle Hotel and Leisure Centre, responded to this reviewResponded 31 July 2012

Thank you very much for posting such a positive review of The 4 Star Castle Hotel. We really do appreciate you taking the time to let us and others know about your recent visit. We are delighted to hear you enjoyed your stay and experience so much. I have passed on your very kind remarks and comments to all our team and in particular our wedding manager. Thank you once again for your review and we hope to have the pleasure of welcoming you back again one day.

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549 - 555 of 718 reviews

Reviewed 29 July 2012

We stayed here during a four day break. Hotel accommodation was excellent, staff very friendly and helpful. Leisure centre fantastic.The meals were great value and compliments to the chef,chicken curry was delicious! Would highly recommend to stay here. Location very good also.10 out of 10!! Cotters pub nearby lovely pint of guinness. Thank you to all staff for lovely experience, will be going back again. Joan and Tony O'Connor.

  • Stayed: July 2012, travelled as a couple
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Thank Derek O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CHCork, Public Relations Manager at Castle Hotel and Leisure Centre, responded to this reviewResponded 31 July 2012

Thank you very much for taking the time to share with us and others your recent experience of The 4 Star Castle Hotel Macroom. We really do value our customers feedback and we are delighted to hear your visit was so enjoyable. I have passed on your very kind remarks to our team of staff and we hope to have the pleasure of welcoming you back again in the not too distant future.

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Reviewed 22 July 2012 via mobile

We had a lovely weekend staying here, food was lovely, staff were friendly and helpful, rooms were lovely.

  • Stayed: January 2012
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Thank KitteyO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CHCork, Guest Relations Manager at Castle Hotel and Leisure Centre, responded to this reviewResponded 24 July 2012

Thank you very much for taking the time to review our hotel. We really do appreciate you letting us and others know about your experience at The 4 Star Castle Hotel Macroom. We are all delighted to hear you enjoyed your weekend break with us. I have passed on your very kind remarks to our team here and we all look forward to hopefully having the pleasure of welcoming you back again soon.

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Reviewed 20 July 2012

I simply cant find a single bad thing to say about this hotel.Check in was a delight.Many thanks to the lovely girl who helped me organise a spray tan! room was great.lovely and big.fab bathroom with lovely big bath.Had dinner in b restaurant the first evening.Kate our waitress was lovely and my husband got the biggest slice of cheescake I have ever seen for dessert.
Great pool.Breakfast was fabulous.fantastic selection. All the staff we spoke to were really helpful especially trish at reception. Loved the Trad night on tuesday with all the locals taking part.
We had an amazing time and are already planning a return trip.The staff are a credit to this hotel and the people of macroom are very friendly

  • Stayed: July 2012, travelled with family
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Thank DublinTrish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CHCork, Front Office Manager at Castle Hotel and Leisure Centre, responded to this reviewResponded 24 July 2012

Thank you very much for taking the time to share your recent experiences of The 4 Star Castle Hotel Macroom. And thank you for posting such positive remarks and feedback! We are really delighted to hear you enjoyed each and every aspect of your stay with us. I have shared your very kind comments with all our staff here who very much look forward to having the pleasure of hopefully welcoming you back again soon. (maybe for more cheesecake!)

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Reviewed 14 July 2012

Stayed in early July, 2012 as a single base from which to car tour S and SW Ireland for a few days. For that it is great. The hotel has good size rooms, helpful and pleasant staff and good value for money if you get a good rate. We booked through Irish Ferries and the rate was perfectly acceptable for the room and service we got.

The only criticism I would have is of the restaurant position. Breakfast and evening meals are served in the centre of the hotel with no external windows. The breakfast part of this restaurant was extremely warm every morning which made for an uncomfortable start to the day. The hotel has a cafe at the front of the hotel with windows out on to the main street which opens from 9-5. I just don't understand why they do not use this for breakfast and evening meals, as it is a much more pleasing environment.

  • Stayed: July 2012, travelled with family
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1  Thank MrLlanmartin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CHCork, Public Relations Manager at Castle Hotel and Leisure Centre, responded to this reviewResponded 17 July 2012

Thank you for sharing your recent experience of The 4 Star Castle Hotel Macroom. We are delighted to hear you enjoyed your stay with us and indeed touring the beautiful South West of Ireland. I have made a note of your recommendations and will discuss this option immediately. Once again thank you for letting us and others know about your visit and we do hope to have the pleasure of welcoming you back again soon.

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Reviewed 13 July 2012

This is a truly wonderful hotel withgreat staff to look after your every need, great facilities , great courtesy and a friendliness that permeates everything about the place. You will not find any better in any part of Ireland. If you do please let me know!
Excellent in every respect.

Room Tip: Take any one. They are all great.
See more room tips
  • Stayed: June 2012, travelled with friends
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Thank Michael E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CHCork, Front Office Manager at Castle Hotel and Leisure Centre, responded to this reviewResponded 17 July 2012

Thank you very much for sharing your views regarding your group's recent stay with us at The Castle Hotel. We are really delighted to hear you all found our hotel, staff and our facilities to your satisfaction. We very much enjoyed looking after you and I do hope we will have the opportunity to welcome you back again to The Castle Hotel.

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Reviewed 11 July 2012

Stayed here a couple of times. Very friendly staff at reception and in bar.A real sense that customers are important to them. Decided to opt for the bar food as against going out to eat.
Well I wasnt disappointed - chicken wings in a sticky sauce followed by authentic Irish stew and of course who could resist homemade strawberry pavlova. Hotel is in great condition with a bright modern reception area and the bedrooms are top class.

  • Stayed: July 2012, travelled on business
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1  Thank lubo60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 12 July 2012

Thank you very much for taking the time to tell us and others about your recent visit to The 4 Star Castle Hotel Macroom. You're absolutely right! The customer is very very important to us and we are delighted to hear you were a happy one! I have passed on your very kind remarks to our staff and in particular to our very friendly receptionists and our superb kitchen and house keeping team members. We really do look forward to welcoming you back again soon.

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Additional Information about Castle Hotel and Leisure Centre

Address: Castle Hotel And Leisure Centre Main Street, Macroom P12 X293, Ireland
Region: Ireland > Province of Munster > County Cork > Macroom
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Macroom
Price Range: £74 - £108 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Castle Hotel and Leisure Centre 4*
Number of rooms: 58
Official Description (provided by the hotel):
Welcome to The 4 Star Castle Hotel Winner of 2015 Trip Advisor Awards: Top 25 Hotels in Ireland! Winner of The Best Hotel Carvery In Ireland 2014/'15 Winner of An Irish Restaurant Association Award For Best Customer Service 2013/'14 The Luxury Four Star Hotel in Co. Cork is nestled between Blarney & Killarney, in the old world market town of Macroom - your idyllic location! Our boutique family owned hotel, offers you the ideal base to explore the abundance of activities in The South West of Ireland. You are guaranteed an intimate welcome from the Buckley Family, five star friendly service, and all the facilities you would expect at a multi award winning 4 star hotel. And this includes free Wifi! You will be spoiled for choice with our dining options, with an emphasis on using local & seasonal produce in B's Restaurant. You simply must sample our new Craft Beer menu in Dan Buckley's Bar and don't miss our home baked treats in our continental style cafe. As our guest you may indulge & relax in our Health & Leisure Club, with 16m deck level pool, spa bubble pool, kids pool, steam room & gym. You really must come now and see for yourself how wonderful Macroom is! ... more   less 
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Also Known As:
Castle Hotel Macroom

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