On arrival, the reception staff at the hotel got the room ready for us early as we arrived earlier than we should have and even offered us a cup of tea or coffee while we waited. While entering the room, the room was clean and well laid out ad everything was in the room that we required. And as we stayed for 3 nights the rooms were cleaned each day when we went out and fresh towels put in the bathroom. All the staff within the hotel had excellent communucation skills. The reception staff were brilliant to us as they could not do enough for us as we had no idea what the plan for each day was the reception staff gave us a lot of information on the places to go and explained how to get to and from the places. They even asked if we wanted the number of the hotel incase we got lost. This is really important because if you get bad staff in a hotel you immediately have a bad experience and if you come across nice staff you have a more pleasent experience. Keep up the good work!!!!! Hope to see yous again soon :-)
- Official Description (provided by the hotel):
- Welcome to The 4 Star Castle Hotel Winner of 2015 Trip Advisor Awards: Top 25 Hotels in Ireland! Winner of The Best Hotel Carvery In Ireland 2014/'15 Winner of An Irish Restaurant Association Award For Best Customer Service 2013/'14 The Luxury Four Star Hotel in Co. Cork is nestled between Blarney & Killarney, in the old world market town of Macroom - your idyllic location! Our boutique family owned hotel, offers you the ideal base to explore the abundance of activities in The South West of Ireland. You are guaranteed an intimate welcome from the Buckley Family, five star friendly service, and all the facilities you would expect at a multi award winning 4 star hotel. And this includes free Wifi! You will be spoiled for choice with our dining options, with an emphasis on using local & seasonal produce in B's Restaurant. You simply must sample our new Craft Beer menu in Dan Buckley's Bar and don't miss our home baked treats in our continental style cafe. As our guest you may indulge & relax in our Health & Leisure Club, with 16m deck level pool, spa bubble pool, kids pool, steam room & gym. You really must come now and see for yourself how wonderful Macroom is! ... more less
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- Also Known As:
- Castle Hotel Macroom