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“Pleasant staff and great value” 4 of 5 bubbles
Review of Riverside Park Hotel

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Riverside Park Hotel
Ranked #2 of 4 Hotels in Macroom
Dublin
Level Contributor
29 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“Pleasant staff and great value”
4 of 5 bubbles Reviewed 24 November 2013

Excellent stopping point on the way down from Dublin to West Cork / Kerry. The road is excellent for almost the entirety. The staff are very friendly and although the bar was busy, the service was swift, the prices good and the food excellent.The river views were really beautiful. The bathroom was slightly dated but the pressure on the power shower was optimal. Breakfast was great too - the girl who was looking after us in the morning was really friendly and helpful. All in all a great stay.

  • Stayed November 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Asmodeus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerRSP, General Manager at Riverside Park Hotel, responded to this review, 4 December 2013
Dear Asmodeus,

Thank you for taking the time to review your recent stay with us here at the Riverside Park Hotel.

I am pleased to see that your experience with us was one that met your expectations and I am delighted to hear you experienced the warm welcome and hospitality that the Team here are known for.

It is always rewarding for us here at the hotel to see that the standards of food and service exceed our guests expectations.
All of the team here have great pride in the hotel and I will pass your kind comments to them.

We hope to see you again on your next journey and thank you for choosing the hotel as your Hotel of choice on your route.

Mise le Meas,

Liam Barrett,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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187 reviews from our community

Traveller rating
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    29
    11
    9
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (50)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Dublin, Ireland
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 17 November 2013

Just back from the Riverside park hotel in Macroom ,I was there for a wedding for 4 days and I have to say what a beautiful hotel ,staff were lovely and very helpful no matter what you asked forr especially Liam the general manager what a lovely man made us feel as if we knew him years and helped us so much .we had a family room which was so big even the bathroom was huge and everything was spotless ,breakfast was gorgeous and so much on the plate .we ate in the restaurant for dinner and the food was not a bad price and was absolutely gorgeous .the room for the wedding was so nice never seen a room looking so beautiful .we really had a great time and would totally recommend this hotel you won't be disappointed .

Room Tip: We had a family room which was so big overlooking the river at the back ,but I was there with lots...
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  • Stayed November 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank JackieM44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerRSP, Front Office Manager at Riverside Park Hotel, responded to this review, 18 November 2013
Dear JackieM,

Thank you for taking the time to review your recent stay with us here at the Riverside Park Hotel.

I am delighted, as are all the team, that you enjoyed your stay with us on the Occasion of Sheila and Darren's wedding.

It was our absolute pleasure to look after you and your family and we appreciate your very kind comments.

We look forward to hopefully welcoming your family back to the Hotel in the near future and we all wish you the best of luck for your future travels.

Mise le Meas,

Liam Barrett,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin
Level Contributor
40 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 11 November 2013

We recently had a few days in this hotel. The staff were fantastic, nothing was too big of an ask, they were polite and helpful and always cheerful. They offered advice on local attractions. The breakfasts were gorgeous and there was lots to choose from. The room was a great size and the bathroom was ample, although the bath was not very deep. There was lots of hot water and the towels changed daily.

  • Stayed November 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Fifi40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerRSP, General Manager at Riverside Park Hotel, responded to this review, 16 November 2013
Dear Fifi40,

Let me begin by thanking you for taking the time to review your recent stay with us here at the Riverside Park Hotel.

All the Team here at the Hotel were delighted to see your kind review.
I am delighted that you got to experience first hand the high level of guest care that we wish to provide to all our guests.
There is many things to do here in the Lee Valley and we are more than happy to help our guests to discover all of them.

We look forward to hopefully welcoming you back in the near future.
Thank you

Mise le Meas,

Liam Barrett,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Limerick
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 1 October 2013

Our stay at the Riverside Park Hotel was in conjunction with The Milstreet Horseshow. We chose this because it was close in location to Millstreet, aprox 15 mins. The overall experience was thoroughly enjoyable and would definitely recommend a visit.

We cannot speak highly enough about the Manager, Liam and his staff. They were all so friendly, helpful and looked after each guest extremely well. They made everyone feel like they were special. The manager, himself, remembered us from a previous hotel stay that he worked in (not the Riverside Park) that I was a coeliac and personally told me on arrival to breakfast that there was gluten free bread available to me and he personally got it from me. The suite was fantastic, spacious and totally luxurious. The bedroom and bed was so comfortable that I did not want to leave. I wanted to kick back with a book and a cuppa and stay there all day.

The hotel itself is located just off the main Killarney road, tucked away from the bustle. It is not in the centre of the town but just on the outskirts away from the hustle and bustle. The hotel is bright and airy, not long after being re-opened. As a venue it is indeed ideal to travellers of all descriptions. It is quiet and restful.
I am so looking forward to staying there again for more than one night. Definitely recommend a stay if you are heading near Macroom. 

Room Tip: The suite is so spacious and luxurious. A great nights sleep.
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  • Stayed August 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Gillianhmc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerRSP, General Manager at Riverside Park Hotel, responded to this review, 3 October 2013
Dear Gillianhmc,

Thank you for taking the time to review your stay with us here at the Riverside Park Hotel.

Thank you sincerely for your kind comments about our staff here at the Hotel, we like to do all we can to make all our guests stay as memorable as possible.
It was our pleasure to look after you both.

We all look forward to welcoming you back in the near future and don't worry we will have the GF bread on hand as we know the importance of this to GF guests.

Mise le Meas,

Liam Barrett,
General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 9 September 2013

Arrived late at night.Catorina the receptionist was lovely and so good with our tired 5yr.old grandchild Jessica.Rooms were lovely and clean.Brilliant staff .we will definitely recomend this hotel and hope to stay again.Keep up the good work. Murphy clan London..

Stayed September 2013, travelled with family
Helpful?
1 Thank William M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerRSP, General Manager at Riverside Park Hotel, responded to this review, 11 September 2013
Dear William M and the Murphy Clan,

Thank you sincerely for your kind and positive review of your stay with us here at the Riverside Park Hotel.

I am delighted that you were able to experience my staffs genuine and heartfelt customer service first hand.

We look forward to welcoming all the Murphy clan back to the Hotel in the near future and look forward to taking care of you.

Mise le Meas,

Liam Barrett,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Galway, Ireland
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed 3 September 2013

After reading the feedback from the manager to previous reviews I really wanted to like this place but unfortunately there are a few areas where this hotel lets itself down. The staff were all lovely, really friendly and made you feel like nothing was too much trouble. The location is excellent. We loved walking to the river where the kids spent hours playing. The two issues we had were the sheets and the breakfast. The sheets were threadbare and wouldn't stay on the bed, there was no pelmet on one of the beds, the duvet covers all seemed too small for the duvets and one duvet cover was badly torn with the duvet sticking out through the tear. We reported this on the first morning and asked for the torn cover to be replaced but it wasn't done. The cold breakfast selection was quite limited and while there were scones which was a nice touch they seemed either over-baked or stale. The cheese and meet slices were left uncovered so were quite wilted and sweaty due to the good weather. Also, the fan maddeningly came on every time you turned on the bathroom light and stayed on for over half an hour even if you were just popping in to wash your hands. Such a pity because apart from the sheets our room was huge with a double and two singles overlooking the river - it was so nice we all said 'wow' at once as we walked in on arrival - and I don't think I've every come across a friendlier staff so I suppose I would say don't be put off but do request fitted sheets on your bed before arrival.

Room Tip: Ask for a river view, very tranquil and extremely quiet as long as you don't use the bathroom!
See more room tips
  • Stayed August 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank fcreegan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerRSP, General Manager at Riverside Park Hotel, responded to this review, 11 September 2013
Dear fcreegan,

Let me begin by thanking you for taking the time to review your stay and also to have read previous reviews and my responses prior to your arrival.

i am delighted as are all the staff that you commented on their natural willingness to take care of our customers as each and everyone of the staff here genuinely wish to provide a service to exceed our guests expectations.

In relation to the bed linen, we are supplied our linen by the top hotel supplier in Ireland, Spring Grove Services, and I have spoke to them regarding your feedback as to the quality of their product. However the tear in the Duvet is not in fact a tear hence it being there on both mornings even after you requested it be changed. This is in fact an opening at the top of the Duvet cover to allow for ease of putting on the duvet cover by accommodation staff, you will find this on 90% of all duvet covers supplied by Spring Grove Services. I offer this explanation by way of explanation only but do understand how you could have felt it was an actual tear.

I sincerely thank you for all your feedback and do hope that all the positive aspects of your review of which there are several will indeed encourage you to return to visit us here at the Riverside Park Hotel.

My staff and I Thank you for choosing the Riverside as your shortbreak destination and we look forward to hopefully welcoming you back in the not too distant future.

Mise le meas,

Liam Barrett
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ballymena, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 31 August 2013

First impressions are magnificent. The receptionist was friendly and informative. But then we got to our room. Really disappointed. It had a cold neglected feeling to it. Wooden floor, no pictures on the walls and a camping bed as a second single bed. There were cobwebs in the one corner and also in the closet area. We could hear the people next door clearly. When we moved the one bed the balls of hair and dirt under it was frightening! Friends with us were in a separate room which was exactly the same design as ours but it was carpeted and exceptionally neat. In the breakfast room there were dead miggies on my side plate and saucer. The breakfast was tasty though. The waitress was extremely pleasant. The bar/restaurant area was quaint and the waitress Jessica was an absolute star with keeping our children entertained without any request from us. If it hadn't had been for our room I think my rating would've been higher. Sorry.

  • Stayed August 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lucy E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerRSP, General Manager at Riverside Park Hotel, responded to this review, 11 September 2013
Dear Lucy E,

As with all Reviews, i genuinely thank you for taking the time to review you stay with us here at the Riverside Park Hotel.
it is through our guests feedback that we can improve our product and offering to our guests.
With all reviews a full investigation into feedback provided is conducted and I have spoke with our accommodation department in relation to the issues you raised about the overall cleanliness of your bedroom. I assure you that this is not how we wish to present our rooms to our valued guests.

We thank you for your kind comments in relation to our staff and they are indeed an asset to the hotel as they each and everyone of them pride themselves of being ambassadors for both the hotel and the beautiful town of Macroom.

We hope we can welcome you and your family again in the near future and look forward to being of service to you.

Mise le meas,

Liam Barrett,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Riverside Park Hotel

Property: Riverside Park Hotel
Address: Killarney Road, Macroom, Ireland
Region: Ireland > Province of Munster > County Cork > Macroom
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Macroom
Price Range (Based on Average Rates): £
Hotel Class:3 star — Riverside Park Hotel 3*
Number of rooms: 33
Official Description (provided by the hotel):
Located in the beautiful Lee Valley on the outskirts of Macroom and nestled on the banks of the River Sullane you can not help but be charmed by our location. Whether you are here to play golf, to fish, touring or just want to soak up the natural old time charm of Macroom, we are your ideal base. The hotels elegant decor and location give it that distinctive charm that will draw you back time and time again. ... more   less 
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