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“agnes and matt mullingar”

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Fernhill House Hotel
Ranked #1 of 8 Hotels in Clonakilty
Certificate of Excellence
Reviewed 14 August 2014

fantastic place could not fault it the staff were so friendly and helpful the hotel was spotless we spent a sunday to tuesday there had a spacious room with balcony very comfy bed excellent breakfast was excellent the staff all o ver the hotel could not do enough for us the gardens fantastic we will definetly be back here walking distance to clonakilty definetly recommend this hotel Many thanks

Room Tip: any room they are all excellent
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  • Stayed: August 2014, travelled as a couple
    • Rooms
    • Service
Thank dog81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael F, Owner at Fernhill House Hotel, responded to this reviewResponded 31 August 2014

Thank you very much for providing some feedback on your stay. It is great to hear that we could make it a pleasant one. We hope to welcome you back to West Cork again in the future.

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235 - 241 of 394 reviews

Reviewed 14 August 2014

We spent three nights here and enjoyed our stay. A modern building with very spacious public areas, there was a very pleasant ambience. Surprisingly their bar area was tiny in comparison .Our room 202 was spotlessly clean and was very well maintained each morning.
Breakfast was excellent ,including continental and cooked options and the black pudding was gorgeous. We also had two evening meals which were very reasonably priced and enjoyed by us ,if the menu and wine list was a bit limited.
The staff were very friendly and obliging and we would not hesitate to stay again if only the hotel were nearer the town of Clonakilty . We did not feel it was within walking distance.
The area is very beautiful and very accessible for touring West Cork by car

  • Stayed: August 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank madmartina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael F, Owner at Fernhill House Hotel, responded to this reviewResponded 31 August 2014

Thank you very much for taking the time to share your comments with us. As we always strive for excellence I would be delighted if you could let us know why you chose to give us 4 marks instead of 5. Thanks again and hope to welcome you to West Cork in the future again

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Reviewed 29 July 2014

Absolutely loved this hotel. I couldn't rate it enough. The room was amazing with everything and more that you need. The staff were so friendly and helpful, they couldn't do enough for the guests. The food in the bar was delicious and reasonably priced. It was in easy walking distance from Clonakilty . The gardens were amazing , what a view to greet you every morning! I will definitely be back.

  • Stayed: July 2014, travelled solo
    • Value
    • Cleanliness
    • Service
Thank cathireland2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael F, Owner at Fernhill House Hotel, responded to this reviewResponded 31 August 2014

Thank you very much for sharing your lovely comments with us. Fernhill has been in my family for four generations so it is brilliant to see other people enjoying this special place aswell. Hopefully we will welcome you back to West Cork in the future.

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Reviewed 28 July 2014

We stayed for one night as part of a tour. Had a spacious room with a balcony. Comfy bed and clean, well appointed bathroom. Cozy bar area, large dining room. Fantastic dinner and breakfast. Take time to walk through the gardens with your camera!

Stayed: July 2014, travelled as a couple
Thank lizzyinvermont
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael F, Owner at Fernhill House Hotel, responded to this reviewResponded 31 August 2014

Thank you for your lovely review. I am delighted that you enjoyed your stay and as an avid photographer myself I am particularly pleased that you found our gardens photogenic. If it is not too much hassle, please forward any nice pictures.

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Reviewed 22 July 2014 via mobile

Lovely place, rooms are nice & staff attentive. I had to depart early the following morning for work & i was assured by the receptionist that the chef was coming in to cook my breakfast - which was a nice touch.... I would like to say the breakfast I had was the best thing I had eaten all week, it was lovely. Many thanks for welcoming me back & I'm looking forward to my next stay.

Stayed: June 2014
1  Thank intrepidengineer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael F, Owner at Fernhill House Hotel, responded to this reviewResponded 31 August 2014

Thank you for taking the time to give some feedback on your stay and especially sharing some photos. I showed your comments and photo to our breakfast Chef Eilis and she was thrilled that you enjoyed it. Breakfast is the most important meal of the day so we always strive to ensure that it is done right. We look forward to welcoming you back again in the future.

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Reviewed 22 July 2014

I attended a wedding at Fernhill House Hotel last Saturday 19th July and cannot say enough about this hotel! I know that you will find it hard to get a warmer welcome than in West Cork, and Fernhill House had it in spades! Every single person working here that I encountered were courteous, friendly and helpful. The setting for a wedding is just beautiful. There is the main hotel and a marquee in the grounds, which the guests were given the option of being "golf buggied" down to or alternatively take a stroll down there for the champagne reception. Afterwards the function room was perfect for the medium sized wedding party, food great, waiting staff lovely! I would like to thank Glenn (south African guy) and Brian in the bar who were great. All over from reception staff to chambermaids (not sure if that's politically correct) were fabulous! Stay there or better still - book your wedding! CLASS!

  • Stayed: July 2014, travelled with friends
    • Location
    • Rooms
    • Service
1  Thank Alisuea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael F, Owner at Fernhill House Hotel, responded to this reviewResponded 31 August 2014

Thank you very much for your kind words. Your feedback about our staff being 'courteous, friendly and helpful' is especially appreciated as we strive to promote this atmosphere and I am sure that your review will help encourage it further.

Thank you again and we hope to be able to welcome you again in the near future.

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Reviewed 19 July 2014

I attended a wedding at the Fernhill House Hotel early in July. I stayed in Clonakilty for nearly a week, but the Fernhill House Hotel was full for part of the time, so I also stayed at O'Donovan's Hotel in central Clonakilty. The Fernhill House Hotel was OK (the wedding itself went very well), but there were a few things that were quite annoying as a hotel guest. Overall, I had a much better experience at O'Donovan's.

The Fernhill House Hotel hosts many weddings, especially over summer. It is known as a wedding venue in the local area. If you're not going to be a wedding guest and are just looking for a place to stay, you might want to look elsewhere. It does seem like regular guests can take a bit of a back seat to wedding guests (I saw some frustration about getting attention from staff because they were very busy with wedding parties). Also, there were complaints from the regular guests about late-night music/noise from the wedding.

Things at the Fernhill House Hotel are very bride- and groom-oriented. On one hand, this is great for the bride and groom. I was really happy for my relatives and for the other brides and grooms I saw during my stay, because they were treated like royalty. Their rooms were excellent, the service they received was excellent--the staff really went out of their way to be helpful. I helped to plan the wedding and I know that wedding prices are cheaper at the Fernhill House Hotel than at many local venues.

As a wedding guest, I found that the staff could be really great. But at times, they seemed overwhelmed and disorganized. They were all very young and seemed out of their depth.

For example, I called in advance--and so did the bride on a separate occasion--to find out whether there would be a place for arriving guests to get changed on the day of the wedding. We were told that guests could check into their rooms at midday and that a changing room would be found for those guests who weren't planning on staying at the hotel. If we had been told there would not be a place to get changed, we would have warned everyone in advance and made different arrangements. When guests started arriving--hot and sweaty from traveling and lugging their bags up the hill to the hotel (there were no taxis available that day in town and the hotel is not in the central part of town), they were told that the check-in time was actually 3 pm, which was the start time of the wedding. There was not even a room to change in. The hotel staff advised going elsewhere to get changed. There were guests from the previous wedding the day before who apparently did not check out of their rooms when they should have. Instead of dealing with those people, the staff had us wait. There were only two staff members dealing with ~300 people (the guests from the previous wedding, the guests from our wedding, and regular guests). When I eventually made it to my room, it was sauna-hot, with no air conditioning and had not been cleaned properly. I had about 15 minutes to get cleaned up and dressed, and there was sweat pouring off me. The guests were all pretty irritated at this point.

The wedding went without a hitch. The food service and quality at the reception was good. There were problems with the bar-tenders. They were very young and many of the guests were upset because they were rude. They wouldn't take drink orders and made surprisingly rude remarks about the way guests were dressed.

I don't want to be too negative. The venue is beautiful, with well-maintained gardens. Like I said, the bride and groom were very satisfied and that's the main thing. Also, once the wedding was over, the staff were much nicer. It seems like they don't have enough help to deal with large parties.

  • Stayed: July 2014, travelled with friends
    • Location
    • Rooms
    • Service
Thank bzz77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael F, Owner at Fernhill House Hotel, responded to this reviewResponded 31 August 2014

Thank you for taking the time to give us some feedback on your stay.
I am glad that you enjoyed your overall time at Fernhill. Every guest is important to us.
I will explain some of the issues that you encountered at check in .
We did and do have more staff on duty than '2 for 300'. We have over 110 staff members at Fernhill House Hotel & Gardens with regular training sessions and extensive standard operating procedures. Some of our staff members may seem young as they are under thirty but I can assure you that they are highly trained and competent.
Could you please contact me and let me know exactly what happened with the bar tender. I must say that I have never encountered this with our staff before but it is a very serious matter and I would like to investigate it thoroughly.

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Additional Information about Fernhill House Hotel

Address: Fernhill, Clonakilty, Ireland
Region: Ireland > Province of Munster > County Cork > Clonakilty
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Family Hotel in Clonakilty
#1 Romantic Hotel in Clonakilty
#2 Business Hotel in Clonakilty
Price Range: £87 - £124 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Fernhill House Hotel 4*
Number of rooms: 27
Official Description (provided by the hotel):
Fernhill House Hotel& Gardens is based on a Victorian House set on its own landscaped gardens overlooking the beautiful coutryside of West Cork. The hotel is owned by the O'Neill family, and along with their management look forward to seeing to your every need. The hotel features new rooms with each designed in a modern and unique style where attention to detail and comfort is paramount. ... more   less 
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Also Known As:
Fernhill Hotel Clonakilty

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