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“The staff made the stay enjoyable” 4 of 5 bubbles
Review of Quality Hotel And Leisure Centre

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Quality Hotel And Leisure Centre
Ranked #4 of 8 Hotels in Clonakilty
Certificate of Excellence
Dublin
Level Contributor
85 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
“The staff made the stay enjoyable”
4 of 5 bubbles Reviewed 11 June 2014

The hotel is a bit 90's. And as per all the other reviews, its a hotel for families. There are kids in the bar and in reception and at the breakfast room. I was alone, but I would like to come back her with my children some day.

The wifi didn't work in my room and so the staff moved me to a room closer to reception. I appreciated this as I needed the wifi for work. They were very apologetic about the wifi not working and offered to help me move all my stuff.

I thought that the cinema deal was a great idea. For €14 (I think it was) you got a main course in the bar and a cinema ticket to the cinema on the grounds. This was really novel and I enjoyed it. There was a limited menu to choose from and my fish goujons weren't the best, but I was hungry and ate them anyway!

The rooms are spacious and comfortable. The breakfast was a bit disappointing. The selection wasn't great. I had a cooked breakfast and thankfully the pudding lived up to its Clonakilty reputation. There were was very little choice to be honest though.

Enjoyed my stay and would like to come back with my kids.

  • Stayed May 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Crystallamp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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696 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (119)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Rushden, United Kingdom
Level Contributor
97 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 bubbles Reviewed 1 June 2014

Stayed here for 5 nights and can only say they were very efficient but there was a lack of personality. The staff need to be trained to smile and learn how to communicate socially with residents.
Food was excellent.
This hotel because of its facilities is very much a family hotel (as other reviews show) and we found it very noisy, so it was not possible to have a quiet evening meal.
Would stay again but might look what other hotels are on offer first.

  • Stayed May 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Robert W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
iocallaghan, Manager at Quality Hotel And Leisure Centre, responded to this review, 5 June 2014
Thank you for your feedback. While you seem to have enjoyed your overall stay, we were surprised to hear your comments relating to the staff. They are normally praised for their friendliness and I can only apologise if this was not what you experienced during your stay. We will remind them of the importance of going the "extra mile with a smile" for the customer. It was lovely to hear that you enjoyed the food at the hotel, when dining in the bar, it can be busy, however the extension area of the restaurant is normally reserved for adults only and this may have been more suitable for you. We hope you will consider staying in the hotel again, should you decide to return to West Cork.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kettering, United Kingdom
Level Contributor
99 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 bubbles Reviewed 1 June 2014

Really an excellent hotel for children, with an indoor swimming pool, indoor and outdoor play areas, cinema, etc. Also has a wonderful fitness centre, which was important to me as a fitness enthusiast. The hotel as a variety of accommodations--rooms in the main building, and holiday homes and townhouses across the street. We stayed in a 3-bedroom holiday home with 6 beds and really enjoyed it.

If you have children, I think you will be hard pressed to find a place they will like more in southern Ireland. However, if you are driving around Ireland quite a bit, be aware that Clonakilty is in the southern part of County Cork, and it takes a good 40 minutes to get back to Cork itself.

Again, I thought it was a brilliant property. My only "complaint" was that the wi-fi was limited to the main lobby area. It was free of charge, but because we stayed across the street, I only used the internet twice during a 5 night stay. Otherwise--worth a visit.

Room Tip: The holiday homes are the way to travel if you have multiple children. Much more spacious even than...
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  • Stayed May 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank JamesDeLacy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
iocallaghan, Manager at Quality Hotel And Leisure Centre, responded to this review, 5 June 2014
Thank you for taking the time to write such lovely feedback. We are delighted that you enjoyed the hotel facilities and all that Clonakilty town has to offer. The large fitness centre was added in the last 5 years, so it uses the latest machines and technology. It is a long term objective to extend the free wifi to the holiday homes/apartments, however for the moment it is only available in the hotel bedrooms and common areas. We hope you will plan a return trip in the future.
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Cork, Ireland
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed 28 May 2014

Stayed in the Quality Hotel in Clonakilty several times. Clean, economical, with great, helpful staff. A good family hotel in a beautiful town. It has an excellent Spa and pool. Really enjoyed our two nights stay here. This was our second time staying here.

  • Stayed October 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank benrules
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
iocallaghan, Manager at Quality Hotel And Leisure Centre, responded to this review, 5 June 2014
Thank you choosing to return to the hotel and for taking the time to post your feedback. As you mention, Clonakilty town has a fantastic community spirit and there is plenty to see and do, even if you are visiting for a second, third or fourth time! We hope to see you again in the near future.
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Tullamore, Ireland
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 28 May 2014

We stayed in this hotel 2 nights dinner bed and breakfast. 6 adults and 6 kids. I have no faults to mention. Staff were obviously well used to dealing with kids, nothing was any hassle, they even had toddler sized meals small and portioned for the pocket, kids portions were half of any adult roasts, and food was superb and plentiful. Breakfast was leisurely and the feeling is very relaxed for family overall, we as adults could relax knowing that the kids were safely entertained. Also the older ones could even go next door to the cinema. Pool facilities were very clean. Great time, great local amenities and scenery. Well worth the visit. Charlie was an excellent waitress and very accommodating with the kids. I will be back.

Room Tip: Get the Executive rooms if possible.
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  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Louistheguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
iocallaghan, Manager at Quality Hotel And Leisure Centre, responded to this review, 5 June 2014
Thank you for your feedback. It was lovely to hear that your family group enjoyed all the hotel facilities and that you were so impressed by the staff. It is an even greater compliment to hear that you are thinking of returning to the hotel and we look forward to welcoming you back.
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Cork Ireland
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 17 May 2014

We stayed in the Quality Hotel Clonakilty with four children aged 11, 10, and twins 5 at Easter of this year (2014) I can truthfully say that we have no negative feedback whatsoever. The programme for the kids was excellent (both day & night), the food superb, room very spacious and comfortable, pool great and each and every member of staff so courteous, helpful & informed

The kids report say it all "It was the best holiday ever - can we go there again"

Well done to all concerned and a big thank you to all the staff

Pauline P Cork

  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank PaulineCorkIreland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
iocallaghan, Manager at Quality Hotel And Leisure Centre, responded to this review, 19 May 2014
Thank you for taking the time to post such lovely feedback. It was great to hear that you and your children had such a fantastic stay. We hope to welcome you all again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Colorado Springs, Colorado
Level Contributor
27 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed 15 May 2014

If you don't have young children, it's no so great. The leisure center has so much for young ones,it's a great set up for them. Including quite a nice pool. We didn't use it though because of so many children. The pub,also had many children running around, though the hotel wasn't that full.
The room was adequate. The bathroom was nice and large. The shower was awkward. You need to stand sideways because it's very narrow. They need shower rods that arc out so hat you're not swallowed up by the curtain.
The breakfast wasn't good. The worse we've had in our 3 weeks here. We ended upbringing some of our own food to supplement. And again many children running around. Customer service wasn't great except for the last day, we had a server named Sheena who was very good.

Room Tip: Only stay here if you have young children.
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  • Stayed May 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Vivrettes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
iocallaghan, Manager at Quality Hotel And Leisure Centre, responded to this review, 16 May 2014
Thank you for your comments. While the hotel has a lot of unique facilities for families, we value all of our guests and regularly have couples, corporate guests and active retirement groups staying. We do our best to ensure they also enjoy their stay and accommodate them in "adult only" corridors where possible. From 7pm in the evening, the swimming pool is for adults only so perhaps you would have preferred to go at that time. We weren't aware of any issues with the showers in the hotel, we have reviewed them since based on your feedback and feel they are more than adequate in size/function. We were very disappointed to hear your comments
on breakfast and the level of customer service. As you can see from other reviews, the staff are regularly praised and commended and I apologise if you did not have a good experience. We will most certainly remind them again of the importance of wowing the customer at our next training programme.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Quality Hotel And Leisure Centre

Property: Quality Hotel And Leisure Centre
Address: Park Road | Co. Cork, Clonakilty, Ireland
Phone Number:
Region: Ireland > Province of Munster > County Cork > Clonakilty
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Clonakilty
#4 Family Hotel in Clonakilty
Price Range (Based on Average Rates): £
Hotel Class:3 star — Quality Hotel And Leisure Centre 3*
Number of rooms: 97
Official Description (provided by the hotel):
This 3 star hotel is located in Clonakilty in the heart of scenic West Cork where individuals and family are well catered for. Guests can enjoy Lannigans Restaurant, Oscars Bar and our award winning Leisure Club. Younger members of the family can avail of Kids Kamp during peak times and the jungle gym & toddler area/creche are open all year round. A three screen cinema, high ropes and zip wire adventure centre and extensive free parking complete the complex. ... more   less 
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Also Known As:
Quality Inn Clonakilty
Quality Hotel Clonakilty

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