I arrived at the Trident hotel, Kinsale on a beautiful sunny evening, Wednesday the 27th of April. I had booked a 2 night stay for my mother and myself as a birthday present for her. We met Charlotte with whom I had made trhe reservation 5 days earlier. She gave me the room key and advised us that there was some renovation work on the floor above us but it was unlikely to disturb us and in any case work was only carried out from 10am to 4.30 pm each day.
We made our way along the first corridor and came to a door leading us to the second corridor where our room was located. A sign on the door applogised for any inconvenience caused by the ongoing work. As soon as we opened the door we could hear the sounds of a kango hammer and as we turned the corner we were enveloped in a cloud of fine dust. To our horror and disbelief we discovered that our room was located at the end of a corridor along which at least 8 rooms were in the process of being completely gutted. Ours was the last room on the corridor and seemed to be the only one not currently undergoing work. In the room next to ours the kango hammer was busy dismanteling the walls in the bathroom. We stepped into the room to get out of the dust filled corridor for a few moments and catch our breath. My mother is athsmatic so we couldn't delay too long in the dust. I phoned Charlotte at reception but as neither of us could hear the other over the noise we quickly left the room and returned to reception.
I discribed the scene to Charlotte and explained that we could not possibly stay in this room. She insisted that the work would end at 4.30pm and the area would be left clean. I'm not sure what kind of miracle vaccume cleaner the hotel has but the kind of fine dust that is created by a kango hammer is is very difficult to eliminate. I tried several times to explain to Charlotte that this room was not suitable to offer to guests but she repeated the mantra that the works would only be carried out from 10 to 4.30 as if this should be perfectly acceptable to us. I asked her why she hadn't told me that there was major renovation work going on in the hotel when I made the booking the previous Saturday and she had made no mention of it in her confirmation e-mail. She told me that it was supposed to have finished earlier in the week. Nobody looking at these rooms could believe that. I told her that we could not stay there and her only reply was that she was sorry but there were no other rooms available.
She did not offer any further assistance to us. I had to ask her to book us a room in another hotel in the town. She found a hotel that could accomodate us and when I enquired about the price she told me that it was the same as they were charging. When I reminded her that the rate she had given me included dinner on one night she admitted that dinner was not included at the alternative hotel. At my insistence she agreed that we could have dinner at their tavern that night. I felt that at the very least she should have offered to find us another hotel and offered us dinner.
In light of the recent tradegy at this hotel I feel that they showed little regard for the safety of their guests and I'm apalled at their insensitivity in expecting guests to stay in a room on the corridor where the reminders of this tradgey are so evident. At the very least this area should be closed to the public while this work is going on. If you are offered a room numbered 111 to 127 or similar numbers on the second floor were work is also taking place then bring a dust mask and ear plugs.
- Official Description (provided by the hotel):
- Our newly refurbished bedrooms include an executive wing comprising 30 rooms and a penthouse floor of nine luxury suites, all with breath-taking views of the harbour and the enchanting town of Kinsale. The Pier One Restaurant, which is the only waterfront restaurant in the Gourmet Capital of Ireland, offering the freshest of seafood and locally sourced produce, and the Wharf Tavern and Terrace which has been a welcoming meeting place for golfers, sailors, locals and holidaymakers for decades. The new Foredeck bar area, where to get closer to the sea you would have to get on board a boat is, in the summer sunshine, the perfect place to unwind and take in the sea breezes while sipping a cocktail or cool beer. The Trident has a private marina, onsite parking and a wide range of state of the art facilities for conferences and unforgettable venues for family occasions, the Trident Hotel ticks every box for any occasion, from the very intimate to larger events catering for over 200 people. We look forward to welcoming you as our guest. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Travel Republic (UK), TripOnline SA, Agoda, Evoline ltd, 5viajes2012 S.L., HotelQuickly and Cancelon so you can book your Trident Hotel Kinsale reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.