Certainly the jewel in the crown of this hotel is the food. Our package included 2 dinners, and on each occasion it was exquisite. Not so easy to maintain any kind of rappore with the non irish waiting staff, but they were both friendly and attentive at all times during dinner, though not so during breakfast, when we were never informed by the breakfast staff about eggs to order.
Our junior suite was spacious with an extremely comfortable 4 poster bed, however if was directly across from the gym, where people using the treadmill could see into our room.
One day when going to take a shower before going out, I discovered that there was no water. Only 30 minutes after I had reported this to the receptionist, who apparently was unaware of the situation, and following a 2nd call, did a manager come to the room with an explanation. I fully understand that these things happen in hotels, but the obvious lack of communication between staff just helped to make a bad situation worse.
Upon check-out I discovered that I had been overcharged, and again, another receptionist, in between answering continuous phone calls, was having difficulty in tracing the problem. She finally called for the manager who, though immediately rectified the problem, was not about to offer an explanation until I asked for one.
With the exception of the restaurant, we found the staff throughout the hotel unfriendly and seemed only prepared to greet us after we had greeted them first. This even applied to a manager who passed us on our way to check out with bags in hand, when a simple 'goodbye' would be the least we could have expected.
Overall quite a disappointing experience compared to the hotels of similar rating we have stayed at during our many visits to Ireland.
And finally, a note to management....If you prefer not to provide tea making facilities in the room, a simple note card stating that these facilities are available on request would help.
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- Also Known As:
- Dunraven Arms Adare
- Hotel Dunraven Arms