What can I say....Very disappointing stay in the Dunraven. Having read mixed reviews before I wish I'd paid more attention to poor reviews. Firstly it is definitely NOT 4 star standard, I expected old world charm but instead it's old world grubby. Some rooms are located a very long walk away from reception so maybe ask for a room near front if you don't want a long walk every time you want to go back to your room, bringing luggage to room was a nightmare, seen a porter help "some guests" and not others which was very annoying. I requested a change of room as mine was too far to walk to everytime, I got another room near the front and my view was a bunch of trees & a wall, room was dark & miserable and windows in it were tiny, there was no big open window to let fresh air in at all. I wasn't happy but wasn't going to ask to change rooms a third time, bathroom appeared to have been recently done up so I was happy with that. There's a lot of things that need updating if they continue to charge the prices they are charging, the phone in room looks about 30 years old & is dirty looking. Mirror on dressing table was all marked. Windows had mould along them. Carpet was stained, walls were marked.
Breakfast was extremely disappointing just standard cereal, fruits, irish breakfast type buffet. I was told I could "order any type of eggs I wanted & porridge & pancakes" so day 1 I tried the porridge, asked for creamy porridge, instead I got thick & lumpy. Day 2 I tried the pancakes & they were like leather, they couldn't be eaten, so I stuck with a bowl of Rice Krispies, same on day 3, not what I expect to pay €100/€130 a night for! Every other 4 star hotel I've stayed in there's been a brilliant selection & breakfast is cooked to order not thrown into hot plates. Dinner in the evening wasn't much better, beef was over cooked & dessert selection was poor, looking around dining room, chairs were filthy at the back, cob webs and scruffy walls. On 2nd evening an earwig was strolling up the wall. Really????!!!
Bottles of water are left in room each morning by housekeeping but nothing left day before check out, same with towels, only 1 set left day before check out, whereas 2 sets every other day.
On checkout we were told we had to pay for wine, to which they were told we don't drink so no wine was ordered & we weren't believed, had to stand waiting while they went "checking" and then came back asking if we were with such & such and when we said no then we were believed, a bit annoying!
All in all, I wouldn't stay in this hotel again, it's disappointing from the minute you walk in the door, I expected for 4 star to walk into a quaint clean hotel instead its the opposite,the only good thing about this hotel is the fresh orange juice at breakfast!!!
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- Also Known As:
- Dunraven Arms Adare
- Hotel Dunraven Arms