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Fitzgerald's Woodlands House Hotel
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Reviews (1,861)
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All reviewsrevas spatimmy macskids clubfitzgerald familythermal suitewedding receptionleisure centretop classwould highly recommend this hotelfamily breakexcellent hotelfunction roomfrom start to finishstaff were so friendlywedding guestsfood was amazingwedding venue
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Reviewed 4 August 2013

We spent one night here during our two week trip in Ireland while travelling with our two children. Our family room was huge with a seperate childrens bedrooms and one ensuite bathroom. The staff also provided us with balloons and candy upon arrival which was a nice touch. The location was close to Adare - maybe a 1-2 minute drive. We picked this hotel so our children would have a pool to unwind in - which they enjoyed. Interestingly like other Irish Hotels our children had to buy swimming caps before they were allowed in the pool. Breakfast was probabaly our second worst of the trip - a big buffet with unfriendly wait staff. We also did enjoy a drink in the pub and live music during the night of our stay.

  • Stayed: June 2013, travelled with family
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1  Thank Travelopalooza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SWoodlands, Owner at Fitzgerald's Woodlands House Hotel, responded to this reviewResponded 8 August 2013

Hello,

Many thanks for taking the time to post a review of our hotel. We value our guests' feedback very highly.

We are delighted to hear you enjoyed your spacious room and the balloons and candy.

We are also pleased to learn that you enjoyed our live music.

Our pool is a superb attraction for children and we are pleased to hear that your children enjoyed their swim. As part of white flag accreditation which is the standard that we adhere to for excellence in our leisure club, it is required that every guest wears a swimming hat in the pool for hygiene reasons.

We are surprised to learn that your breakfast experience was not to your satisfaction. We offer a wide array of dishes as part of our breakfast buffet with an opportunity to enjoy breakfast items cooked to order. We also take your comments on board regarding the breakfast staff that you encountered and we have shared your feedback with our breakfast team. The friendliness and helpfulness of our staff are traits which most of our reviewers remark so we would like to think that there is an opportunity for us to address this.

We hope to welcome you again on your next trip to Ireland. Thanking you for your feedback. It is appreciated.

Thanks again

Elaina Fitzgerald and family

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Reviewed 3 August 2013

I can not praise the Woodlands Hotel enough. We had our wedding reception there last weekend and i couldn't fault a thing.The moment we stepped into the hotel we knew we wanted to hold our reception there. Elaina was amazing from our first point of contact straight away through up to the big day. I was due a baby 6 wks before our wedding and never felt any pressure regarding the hotel as Elaina had it all under control and kept us in the loop and offered great advice and the staff were always on hand to answer any questions no matter how small.
The staff, food and service were top notch on the day and none of our guests were left wanting for anything. We are still receiving compliments about our choice of venue and the way our guests were treated.
The rooms in the woodlands are lovely and the bedding is heaven!! You wont want to get up.
Being a family run hotel is a bonus especially being run by such a lovely family.
We cant wait to go back there for a over night stay :)

  • Stayed: July 2013, travelled as a couple
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Thank Vickey S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SWoodlands, Owner at Fitzgerald's Woodlands House Hotel, responded to this reviewResponded 7 August 2013

Hello,

Thank you so much for fabulous review of our hotel and your wedding reception. We were delighted to be a part of your wedding celebrations and it makes all our efforts worthwhile knowing you had such a wonderful and stress-free day.

As we specialise in weddings, we always try to do our upmost to cater for everyones needs. We are so pleased to hear you were looked after so well by our staff and that the food was considered to be top notch!

We would also like to thank you for commenting on our beds, as they really are ‘heavenly’ and we are so glad you and your guests enjoyed them.

We also appreciate your comments on the unique family atmosphere in our hotel. This is a culture that is shared by our staff in so far as we like all of our guests to consider our hotel a home away from home and particularly so on what must be the most memorable day for the wedding couples that choose us for their celebrations.

We look so forward to welcoming you again to our hotel. It was our pleasure to host your special day. Thanking you for that privilege.

Hoping that you are always on honeymoon!

Thanks again
Elaina Fitzgerald and family

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Reviewed 29 July 2013 via mobile

We had an odd stay at this hotel. Some things were spot on, others way off, and no way of knowing which way it would turn out. Need ice? Delivered to the room in two minutes. Need a ferry ticket? Printed out the wrong receipt and left us looking stupid on the ferry. Great linens; the mattress had two troughs. Good food in the bistro. No washcloths or soap (husband didn't like the scent of the on wall dispenser--too feminine.). The strangest thing was that we spent the day in Galeay away from the hotel and came back to a room
that absolutely reeked of cigarette smoke. Did someone have a party in our room while we were gone? Subsequently, all our clothing reeked too. Front desk offered to move us but we were too tired to bother. Just weird. Although this migt be a nice venue for a wedding, I would rather have stayed in Adare.

  • Stayed: July 2013
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Thank GordonsvilleGal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SWoodlands, Owner at Fitzgerald's Woodlands House Hotel, responded to this reviewResponded 6 August 2013

Hello,



Thank you for taking the time to give us your feedback on your visit to our hotel. Despite the many positives outlined, we were disappointed to learn about some aspects of your feedback and that you perceive our hotel to be hit or miss.



First and foremost, we would like to thank you for complimenting the quality of our linens and the great food served in Timmy Mac's Bistro.



Just to mention that facecloths and other forms of soap are available on request as per the guest information folder.


It is unfortunate that the incorrect documentation was printed for your ferry. It is fair to say that it is not the responsibility of our team to prepare transportation documentation for our guests. When we were requested to assist, we did so in good faith and despite our best efforts, the unfamiliarity of our staff with your travel arrangements led to this genuine error. To ensure maximum efficiency and responsibility, most of our guests choose to use the self service computer facility available to print their own paperwork.




It is very strange that you perceived your room to be smelling of smoke as it is a non smoking room within a non smoking bedroom corridor. However, we are glad to learn that our staff did their upmost to remedy the same.



Thanking you again for your feedback. It as appreciated as is your visit to our hotel. We trust that you consider staying with us again for what we hope will be a more enjoyable holiday.

Many thanks,
Elaina Fitzgerald and family

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Reviewed 29 July 2013

I recently launched a new business and needed catering for the official opening. I contacted Fitzgerald's Woodlands House Hotel. I was unsure if my requirements would be of value to them and also if I would have the budget required - I was very pleasently surprised with their response. Not only were they competitive, they were also able to provide everyting I needed and this was a great relief. In addition to this, they recommended that I source my own wine to keep costs within budget which was extremely kind of them. I ordered Canapes for 50 guests which were beautifully presented on mirrored glass. They also provided wine glasses, glasses for soft drinks, wine buckets, ice buckets, linens and the service of two staff. Everything was delivered by two wonderful, professional, friendly staff. They were set up and ready to go within 15 minutes. We had a bigger turn out than anticipated and they coped very well with this, ensuring that each guest received a drink of choice and regularly replenished the drinks and Canapes. When the event was over, they removed everything and even took the empty wine bottles for recycling. Could one ask for more? A HUGE thank you to the Management and Staff for making my launch extra special.

  • Stayed: July 2013, travelled on business
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Thank katiedg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SWoodlands, Owner at Fitzgerald's Woodlands House Hotel, responded to this reviewResponded 31 July 2013

Hello,



Many thanks for writing a very kind review .
First and foremost, we would like to wish you the very best in your new business venture from all the Fitzgeralds and our extended team.
We try our very best to accommodate every ones need regarding service and budget etc. It is our job to make sure that everything runs smoothly thus ensuring minimum stress to the organiser. Thankfully, we have a great team which makes our task so much easier. We are pleased that our efforts are being recognised.

Please let us know if you need our assistance again. We are here to help!
Thanks again for your lovely review
Elaina Fitzgerald and family

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Reviewed 27 July 2013

Fantastic hotel, wonderful staff who were very friendly and accommodating. The food was top class couldn't fault it. This family run business is superb, lovely hotel with great decor. I was at my sisters wedding and we will talk about it and the Woodland's hotel for years to come. My room was amazing with a bed fit for a King. Thanks for an amazing weekend.

  • Stayed: July 2013, travelled with family
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Thank Suzanne G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SWoodlands, Owner at Fitzgerald's Woodlands House Hotel, responded to this reviewResponded 31 July 2013

Thank you very much for taking the time to write a very kind review of our hotel and our services. Guest feedback has been the bedrock of our success over the last 30 years.



We are delighted to hear you enjoyed your stay at our hotel in our extra comfy beds and that you appreciated our new decor. We are equally delighted to learn that your sister’s wedding was so memorable. It was our pleasure to host their special celebration.



Thanking you again for your kind review and for your visit. Please let us know if you plan on visiting in the best future and we will endeavour to provide some treats with our compliments.



Elaina Fitzgerald and family

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