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“Huge disappointment”

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Hillcrest Country Home
Ranked #10 of 19 Adare B&B and Inns
Vienna, Austria
Level Contributor
3 reviews
3 hotel reviews
“Huge disappointment”
Reviewed 9 June 2013

Not only did we have to wait for the owners to come home after 4p.m., although we had a reservation, they were not happy to see us and the first information was, that the landlady will NOT cook this afternoon. Then we got to the room, where the used towels from the former guests were still hanging in the so-called bathroom which was tiny and not very clean. Coming back from a one-hour walk we were alone again until about 8. After taking our orders for breakfast, the owners disappeared again for the night. At breakfast we got expired joghurt and a thick hair in the fruit. I never experienced anything like that in this otherwise friendly country. This B&B is absolutely not worth the price!

  • Stayed June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AstridB190454
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennie616, Owner at Hillcrest Country Home, responded to this review, 15 June 2013
Guests 2nd June.
We were suprised to find two ladies had arrived before us at 4p.m.when we returned home at 4.15p.m. as we only had a reservation for one lady from Austria with an arrival time of 6p.m.
written confirmation from the Tourist information office. The confirmation booking also
requested one ( l) twinbedded ensuite room for SINGLE OCCUPANCY at a SINGLE PERSON RATE. (The rate for two people was charged on departure).
I telephoned the Tourist Information office later and they confirmed a twin room ensuite
for single occupancy at a single rate was requested. Arrival times are normally between 4p.m.
and 6p.m. but we always endeavour to accommodate guests outside of these times whenever possible such as early or late arrivals.
B+B's do not have the facilities or approval to prepare meals other than breakfast and complimentary light refreshments. The towels hanging in the bathroom were clean and fresh and not from a previous guest. We always leave one set folded and another set hanging on the shower door. If you thought that the set hanging was not fresh, we would have supplied an additional set on request.
On arrival we always greet our guests with a warm welcome, explain about our home, give maps, restaurants, pubs, all local information necessay to help make our guests feel comfortable and happy.
We also help with their itinerary for the next stage of their trip if requested. As you mentioned to me, you did not want to dine in Adare and informed me that you had your own food. We accommdated you ( consuming one's own food in bedrooms or lounge is not encouraged in the interest of hygiene and respect for other guests) and showed you through to our residents lounge where you could unwind and relax. We went out for a short time and on returning at 8.15p.m. you were relaxing watching the T.V. we noted one person stretched lengthways on the couch . We offered you some complimentary tea and refreshments which you duly accepted. As you appeared relaxed in the lounge, we left to avoid being obtrusive and retired to our own quarters , next to the lounge, where we were at hand for the rest of the night if we were needed.
We were unaware that a yougurt or fresh fruit presentation was unsatisfactory,had it been
brought to our attention at the time, the items would immediately have been replaced. We are always mindful of cleanliness and cover all food and take great care in identifying expiry dates which we remove from use if out of date.
On refering to our “Guests Comments Book” Our breakfast presentation and quality are very highly recommended.
Our home is a 3* rural family home, inspected in March of 2013 and all the recommendations made were fully adhered to. If you had communicated your concerns, we can assure you we would have dealt with all matters in a courteous and sympathetic manner.
We received an "Irish Welcome Awards Certificate of Merit" from the "Failte Ireland-Irish Tourist Board" on two occasions-having been nominated by guests on leaving the country (Guests from 49 countries) in recognition of our committment and for the extra efforts we make to ensure that all visitors feel at home.
We are very sorry that your stay with us did not meet your requirements and may we take
this opportunity to wish you both health and happiness in the future.
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33 reviews from our community

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Rating summary
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  • Rooms
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Fenwick Island, Delaware
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 June 2011

What a truly wonderful B&B this is! The owners Jennie & Mike were fantastic. The rooms and baths were super clean and comfortable. Breakfast was delicious!
Wish I could have stayed longer!!!!

  • Stayed May 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
Helpful?
2 Thank luckett2travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
South Amboy, New Jersey
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 12 May 2011

We arrived jet-lagged and road weary, and welcomed the warm reception we received from Jennie and Mike at their B and B. We were shown a spotless, well appointed and modern room with everything we required. A roomy bath with fluffy towels and a large shower, comfortable double bed and quilts to ward off the chilly spring nights. Sparkling clean and lovely dining room and lounge, and of course a scrumptious breakfast feast. Perhaps best of all was the easy conversations with our hosts and the other travelers, and the sharing of local knowledge. Our CIE Tours vouchers were accepted, and a great memory was added to our trip.

Room Tip: No nighttime traffic, all rooms quiet and cozy.
See more room tips
  • Stayed May 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank osprey151
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hillcrest Country Home

Property: Hillcrest Country Home
Address: Clonshire | Croagh, Adare, Ireland
Region: Ireland > Province of Munster > County Limerick > Adare
Amenities:
Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #10 of 19 B&Bs / Inns in Adare
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hillcrest Country Home 3*
Number of rooms: 4
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