The hotel advertises that it has 11 rooms, and while it is small, it all looked very pleasant when got there. The reception area is very small, but there is a large bar area.
We booked through agoda.com which apparently is why everything went wrong for us… We arrived quite late on our check in day (about 9:30pm) but assumed that since I had made a booking I would be OK to arrive when I pleased as I’d paid for my room. When we arrived we had been told that due to a booking error, there had been an overbooking and the hotel had in fact had to turn people away as they were overbooked. However, we were lucky as we had still got a room in the hotel.
Our room was meant to be room 8, but this had been crossed out on our booking (presumably because we have arrived late) so we were being moved to room 14 (a bit worrying for a hotel with 11 rooms!) It all made sense when we were led to our room. We were walked through a door which said ‘no entry for guests’ past the bins and out to a room at the back of the hotel. On opening the door, we were greeted by a room that wouldn’t look out of place in a hostel (see the pictures) and which stunk of smoke. There were electrical wires hanging from the wall, the lights were missing light bulbs and the TV had 2 channels, both which were fuzzy as they came through an analogue aerial. Also, we had a lovely view of the bins! It was evidently clear that this was staff sleeping quarters. Apparently if you book through agoda.com you’re more likely to be a backpacker and will be treated as such. I didn’t realise this…
In fairness, the staff who led us to our room were not rude, but it was 16th March and we were told there’d be no other hotels that we could move to and there were no other free rooms in the hotel. The thing which was a bit annoying was we saw another couple arrive on the 17th March and led to their room in the main hotel. I would have expected that we would have been given this room (one night in the staff quarters one night in the real hotel) but we weren’t. They did throw in one breakfast and a drink from the bar.
1) If you book through agoda.com, expect to be treated like a backpacker.
2) If you’re going to book this hotel through a third party website, call the hotel to make sure you’ve got a room before you arrive.
3) If when you check-in the hotel offers you room 14, say no.
I've given this a 'terrible' rating based on my own experience. The hotel looked OK, but a free drink and one continental breakfast doesn’t really make up for us being moved into the staff sleeping area and told that because we booked through agoda.com we would be treated like backpackers.
- Official Description (provided by the hotel):
- The Orwell is located in the leafy suburb of Rathgar, just a 5-minute drive from the center of Dublin and its major attractions.The Orwell offers rooms with private bathrooms with cable TVs and free parking. Free Wi-Fi is available in public areas of the property. ... more less
- Also Known As:
- The Orwell Rathgar, County Dublin