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“Grand stay but nothing amazing”
Review of Sheraton Athlone

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Sheraton Athlone
Ranked #3 of 9 Hotels in Athlone
Certificate of Excellence
ireland
Level 3 Contributor
23 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Grand stay but nothing amazing”
Reviewed 19 March 2011

The Sheraton athlone is a grand new modern hotel that just lacks that extra sparkle that a new modern hotel should have . It's a four star but it's an Irish four star which to anyone who has stayed anywhere else in the world means a 3 star. Good points are location, staff, breakfast. Bad points are split level hotel and like alot of Irish hotels they run a money making scheme where don't say in website that u need a swimming cap for the pool but expect u yo buy one of them if u dont bring ur own

  • Stayed March 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ramsesniblick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
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  • Service
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  • Cleanliness
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English first
Sligo, Ireland
1 review
Reviewed 15 March 2011

Last weekend myself & around 25 ladies headed to the Sheraton for Hen party! From the very moment we entered the hotel,the staff - including the general Manager Johnny himself, were there to greet us, have the craic & make us feel really welcome! The rooms are lovely, warm, spacious but yet cosy. We were heading up on the lift, and a staff member overheard up saying that we had seen guest with apple martini's and we should get one - he stopped the lift, told us to hold the door for mo, and popped back in with two for us!! Such a unexpected and nice thing to do! On to dinner, seriously good food, got the pasta, very tasty, girls got steak, and exclaimed it was one of the best they ever had! We were on a package that included our accommodation, but not all of us ordered desert, so when my expresso came, i took out my wallet to pay the waitress, and she told me she would just put that down as my desert as i didnt have one! The pool is gorgeous & and heard great reports from the spa! We all headed back there after a nite out, had a great sing song in resident bar with no complaints! Overall, stayed in a lot of hotels in Ireland, and is def in top three for me! Lovely staff & Lovely place!

Laura, Sligo, Ireland

Stayed March 2011
Helpful?
Thank lollipop5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
midlands
Level 4 Contributor
25 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 13 March 2011

Stayed at the sheraton recently for the second time and am delighted to say that it was as good as my first visit a year ago. As someone who travels a bit for work i have to say that i loved staying at this hotel, the team working there are experienced and so friendly, Mark in the restaurant looks after the guests confidently and seems to be such a good guy!
The location is a massive plus as it is close to everywhere with the new motorway, and as the hotel shares the site with a shopping centre it really has all you need to ensure both work and leisure time are well catered for.
This hotel is a must for those staying in Athlone!

  • Stayed February 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank noddyT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inverness, United Kingdom
2 reviews
Reviewed 9 March 2011

Had a wonderful at the Sheraton Athlone.
The staff were really friendly professional, in particular the indian guy who was there at night (sorry cant remember his name) he was extremely helpful, nothing seemed to much trouble. Rooms were very clean & comfortable. Hotel had excellent facilities. We had breakfast and dinner both night of our stay and it was always very nice. Shopping was made so easy with the centre so close. Really enjoyed our stay. Would definately go back and have recommended to all our friends.

  • Stayed February 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank highlandjetsetter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonGeneralMgr, General Manager at Sheraton Athlone, responded to this review, 12 March 2011
Dear Guest,
Thank you most sincerely for taking the time to provide such positive feedback. It is always great to have the opportunity to share positive feedback with our team here in the hotel, and to read that our customers have chosen to recommend the hotel to their friends.
Bala is our Night Manager and has been providing a warm welcome to our guests for a number of years now.
It is good to read that you enjoyed our unique relationship with the Athlone Towncentre Shopping Centre, which we are fortunate to offer here in the Sheraton Athlone Hotel. Our Premium Club Discounts are unique to our guests and the fact that we have a direct entrance to the centre through our Harvest Café receives a lot of positive feedback. It has created a regular repeat custom in the hotel with guests who wish to avail of the seasonal sales and offers in the many national and international retail stores.
I would be delighted to thank you for your kind feedback personally, so please do ask for me at the front desk if you happen to visit the hotel in the future.
Yours Sincerely,
Johnny O’Sullivan.
General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Galway, Ireland
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 March 2011

Just back from a wonderful Girlie nite in the Sheraton Athlone. Great staff, very friendly and professional. The Spa/Leisure Centre was lovely and the staff were most friendly. Rooms were very comfortable with excellent facilities. Particularly enjoyed the music selection on the TV whilst getting ready to go out. Breakfast was very busy (we arrived at the last minute of course!) but they coped well under pressure and the food was good. Excellent for shopping with the centre right beside it. Really enjoyed our stay.

  • Stayed March 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank McWilly1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonGeneralMgr, General Manager at Sheraton Athlone, responded to this review, 12 March 2011
Dear Guest,
Thank you so much for your kind feedback and I am glad to read that you enjoyed a break away with your friends, a rare occasion for many of these days, and one that should be enjoyed.
In particular you mentioned the friendliness and professionalism of the staff. It was my great pleasure to have shared this feedback with the team at our weekly meeting. We pride ourselves on having a particularly unique focus on providing a friendly welcome here and I believe it is most important that we feed back to our teams that we have achieved this.
We have been developing our offering over the past few months and will be advertising more tailored packages for groups of friends celebrating occasions away so please keep an eye on our website for great value breaks with a unique twist!
I look forward to welcoming you back to the hotel should you choose to return in the future.
Yours Sincerely,
Johnny O’Sullivan.
General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
County Meath, Ireland
Level 6 Contributor
267 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 331 helpful votes
Reviewed 28 February 2011

Once we aovercame the problem of getting into the hotel through underground car parks, we found Reception efficeint, friendly though busy. It took two banks of lifts to get us to our spacious room with reasonable view of town. Food was excellent and service good.Could do with more bar staff when there is a function/conference!
All staff pleasant and we enjoyed our stay.
Leisure rarea spotless bu Jacuzzi not hot!

  • Stayed February 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RetireeOldcastle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonGeneralMgr, General Manager at Sheraton Athlone, responded to this review, 12 March 2011
Dear Guest,
Thank you for taking the time to write about your experience at The Sheraton Athlone Hotel. It is good to read that you enjoyed the unique views of Athlone from our tower bedrooms and that the food was up to our kitchen team’s usual high standards.
I have investigated your feedback in relation to the function bar with our Bar Manager. I would grateful if you could contact me to let me know which function you attended so that we might review our performance on that night in particular. It is not an issue that has arisen in the past and we would be most appreciative if we had the opportunity to ensure that this does not occur again.
I look forward to reviewing your comments with the reception team who are at the core of our efforts to provide exceptionally friendly service.
Once again thank you for your feedback, and I look forward to speaking with you if the opportunity arises.
Yours Sincerely,
Johnny O’Sullivan.
General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
greystones
Level 3 Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 28 February 2011

Best location,fabulous rooms, great food but it's the staff that make this hotel special. They all seem to know you and like you and they'll do whatever they can to help you have a good time. I was there with a large group and we all loved it,so much so, we want to go back next year. It's also a great place for families,or couples.

  • Stayed February 2011
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank quillanGreystones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonGeneralMgr, General Manager at Sheraton Athlone, responded to this review, 12 March 2011
Dear Guest,
My sincere thanks for your fantastic feedback, perhaps on your return I could introduce you to Ross, our Leisure Centre Manager who could provide you with a programme in the Fitness club during your stay to balance out the dining!
Thank you for your specific mention of the hotel staff, as you kindly say their efforts to provide a unique and memorable experience for every guest is what will make our hotel a continued success.
It is great to hear that you are thinking about returning to the hotel next year, and I would like to arrange something with my compliments on your return, as a gesture of sincere thanks for both your repeat custom and your kind words, so please contact me once you have decided to make your enquiry.
Many thanks again for taking the time to review our hotel.
Yours Sincerely,
Johnny O’Sullivan.
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Athlone

Property: Sheraton Athlone
Address: Gleeson Street, Athlone, Ireland
Phone Number:
Region: Ireland > Province of Leinster > County Westmeath > Athlone
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Athlone
#2 Family Hotel in Athlone
#2 Spa Hotel in Athlone
#2 Business Hotel in Athlone
#3 Luxury Hotel in Athlone
Price Range (Based on Average Rates): £
Hotel Class:4 star — Sheraton Athlone 4*
Number of rooms: 167
Official Description (provided by the hotel):
A local landmark in Athlone thanks to its 12 story glazed tower, Sheraton Athlone Hotel is a unique hotel in Ireland. Offering all of the comfort you can expect from a four star hotel, including 167 luxurious bedrooms and suites, with many affording spectacular views over the River Shannon and Ireland's lakelands, as well as outstanding spa facilities. Health & Leisure facilities include a remarkable aquatics area with 18m pool, 3 feature pools and state of the art fitness equipment. Sheraton Athlone Hotel is located beside the Athlone Town Centre shopping centre giving it prime location, and only 70 minutes from Dublin, which makes it perfect for business or leisure. ... more   less 
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Also Known As:
Sheraton Athlone Hotel Athlone
Athlone Sheraton

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