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“Dubsforsam2014”
Review of Sheraton Athlone

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Sheraton Athlone
Ranked #3 of 9 Hotels in Athlone
Certificate of Excellence
Dublin, Ireland
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Dubsforsam2014”
Reviewed 21 April 2014 via mobile

Stayed here this weekend and I have too say it is one of the best hotels that I had stayed in. From the moment we arrived the front desk staff were really friendly and efficient, we had paid for an upgrade in the tower and it was most certainly worth the additional charge. After settling in we headed to the bar to catch up with friends, the bar is part of the lobby area but has a really nice feel to it. Once we arrived we were approached by the bar staff who were really nice and had great knowledge of both the food and cocktail menu as my wife has dietary requirements it is great to see staff members with such knowledge without blinking an eye, which from our experience a rarity. We dined in the hotel restaurant later that evening and the food was nothing sort of amazing if dining here you have to try the venison simply out of this world

Stayed April 2014, travelled with friends
Helpful?
1 Thank Dubs4sam2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonGeneralMgr, General Manager at Sheraton Athlone, responded to this review, 6 May 2014
Dear “Dubs4sam2014”,

Thank you for choosing to stay at The Sheraton Athlone Hotel and for providing a review of your time with us.

It was a great pleasure to share your feedback with the front office team and the associates in our Sheraton Bar and La Provence Restaurant. We are very fortunate to have a team who are dedicated to exceeding our guest’s expectations. In particular you mention that the team were familiar with various dietary requirements and the options which we can provide which is great to read as this is an area of focus for us.

We look forward to welcoming you back to the Sheraton Athlone Hotel very soon and wish Dublin good luck in this year’s All Ireland…but not too much.

Yours Sincerely,
Johnny O’Sullivan,
General Manager.
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  • Sleep Quality
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Dublin
Level Contributor
56 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed 20 April 2014 via mobile

Stayed for 2 nights over Easter. Check in was excellent and Natasha even remembered our daughters name later that evening!

Room was really spacious and bed huge. Karen in reservations was really accommodating when I asked if it were possible to have a camp bed instead of travel cot - she arranged for our room to be converted to a triple one meaning we had a great nights sleep!! A luxury with a 20mth old! The bed was one of the most comfortable I've ever slept in in a hotel.

Food in the bar was nice. Soups not great but we ate here a second time and the mains were good. Joshua looked after us one evening and the service was great. Breakfast was another story - only so so and took over an hour for a boiled egg to arrive, no exaggeration and when it did on the 3rd attempt it was still practically raw - not good when it was for a baby. The two waiters just didn't listen as it was so busy.

All in all, a great stay, excellent value and we will return.

Stayed April 2014
Helpful?
Thank Dublinbride
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonGeneralMgr, General Manager at Sheraton Athlone, responded to this review, 6 May 2014
Dear “Dublinbride”,

Thank you for choosing to stay with us over the Easter break and I am delighted to read to that you enjoyed your stay so thoroughly while you were with us.

It is wonderful to hear that Natasha, Karin, Joshua and the team did such a fantastic job in making your stay so memorable, it was a pleasure to share your feedback with them.

I apologise most sincerely about the standard of service which you received for your breakfast. We have reviewed the cause of this completely inexcusable mistake. I would like to reassure you that we have implemented training to assure that an incident such as this does not occur again. Thank you for bringing this to my attention and giving us the opportunity to improve our service.

I am delighted to hear that you would like to return and we look forward to welcoming you back soon.

Yours Sincerely,
Johnny O’Sullivan,
General Manager.
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Galway, Ireland
Level Contributor
56 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 20 April 2014 via mobile

Very disappointed by the level of service today. The service levels by the staff in the bar area were very poor and to be honest the area was not very busy...we were left waiting over 30 minutes for main course and then had to seek a member of staff for dessert menu. Staff hadn't a clue what was going on..two very basic mistakes regarding the menu - one was the soup was wrong (carrot and coriander not vegetable) and there was a mix up regarding the sides for the main courses. Finally if we weren't pi#%ed off enough we were ignored after standing at the bar and requested the bill - Were all the professional staff off today?very disappointed by a highly recommended hotel in the Athlone region - we visited on recommendations made by friends/family

Stayed April 2014, travelled as a couple
Helpful?
2 Thank Tech987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonGeneralMgr, General Manager at Sheraton Athlone, responded to this review, 6 May 2014
Dear “Tech987”,

Thank you for taking the time to provide a review of your experience at The Sheraton Athlone Hotel. I am very sorry that you found your experience with us to be disappointing and I would greatly appreciate if you could contact me on generalmanager@sheratonathlonehotel.com so that I can apologise personally and discuss your feedback with you.

Having reviewed your feedback with the bar and kitchen teams and management teams we have agreed a series of additional training sessions taking your feedback into account. As a team we were very embarrassed to have allowed this to occur.

I am glad to hear our hotel was recommended to you and I do hope that I have the opportunity to welcome you back to the hotel recover your faith in the quality of our service. Thank you once again for providing us with this valuable feedback.

Yours Sincerely,

Johnny O’Sullivan,
General Manager,
Sheraton Athlone Hotel
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Dublin, Ireland
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 20 April 2014

We stayed here from April 15th for 3 nights, we had been booked into the Radisson but on viewing it we cancelled our reservation, so we went down to the Sheraton and on arriving met Natasha in reception, it was clear from speaking to her that we were dealing with a true professional and after our negative experience in the Radisson we felt very reassured. She brought us up to show us the available rooms and we chose a junior suite, throughout the stay Natasha checked in with us to ensure we were having a great stay. Our daughter used the kids club in the evenings and had a ball, the leaders were fantasic. Overall we have only positive feedback, the Sheraton is a great hotel with very friendly well trained staff, we will be back!

Room Tip: We stayed in 344 which was close to the lifts and a great size for a family.
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  • Stayed April 2014, travelled with family
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Helpful?
2 Thank Niamh1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
roscommon
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 14 April 2014

stayed overnight. great service, great staff, friendly and efficient. food in bar was lovely and band playing also. lively atmosphere. the rooms were fabulous. can't fault this hotel. its a luxurious hotel without the high price tag

  • Stayed January 2014, travelled with friends
    • Value
    • Location
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Helpful?
Thank emily2010Roscommon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ireland
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 14 April 2014

Many thanks for looking after us on our visit to the Sheraton Athlone on Sat last..

We were pampered for the entire afternoon by Taffa..his friendly professional attention to detail is to be commended. His special talented interpersonal skills are to be treasured as an employer..The icing on the cake was our dessert treat of six chocolate covered ripe strawberries, one each...yum..Ciara, also ensured we were well looked after for the afternoon, always checking in with us to see if we required anything.

We spent the afternoon on our favourite seat in the lounge enjoying delicious lunch washed down with even more delicious vino..I'm sure you're other guests were wondering what we were eating and drinking....from the corner of the lounge our laughs and chat turned a few heads in our direction..

The rooms were lovely....spotlessly clean, spacious with very comfortable beds..

Breakfast was delicious and the restaurant staff were exceptionally friendly, offering a very high standard of customer service....The continuous top up of hot tea and coffee was greatly appreciated, as often in hotel restaurants the tea would go cold quickly when left on the table.. this gesture demonstrates how the Sheraton Athlone goes the extra mile..

All six of us unanimously agree the Sheraton Hotel Athlone offers a superior customer service which makes it stand out from its competitors.. The management and staff are the people who make this happen.. Their eye is always on the guest ensuring they receive top class customer service.

We will continue to visit every six months and will highly recommend the Sheraton to our families and friends..

Once again,many thanks for all you do to ensure we enjoy our stay.

Room Tip: triple room 357 very spacious..
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  • Stayed April 2014, travelled with friends
    • Value
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Helpful?
Thank Willow-From-Ireland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 13 April 2014

Stayed there for 2 nights last week. Good modern hotel with all the facilities one would expect from the Sheraton name. We were on the 7th floor overlooking the Shannon ( & the roof of the shopping centre) but room was excellent with large bathroom, well appointed. Staff were friendly & helpful & Jamie in the Leisure area was particularly impressive. The bar food menu seemed good value & there was no shortage of customers for the fare provided. There was a wide selection for breakfast, both hot & cold & the area was clean & well kept. We stayed in a room with a King size bed & one small criticism would be that the pillows were very small for the size of the bed. Overall we had a most enjoyable stay.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kilteel186605
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sheraton Athlone

Property: Sheraton Athlone
Address: Gleeson Street, Athlone, Ireland
Phone Number:
Region: Ireland > Province of Leinster > County Westmeath > Athlone
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Athlone
#2 Spa Hotel in Athlone
#2 Business Hotel in Athlone
#2 Family Hotel in Athlone
#3 Luxury Hotel in Athlone
Price Range (Based on Average Rates): £
Hotel Class:4 star — Sheraton Athlone 4*
Number of rooms: 167
Official Description (provided by the hotel):
A local landmark in Athlone thanks to its 12 story glazed tower, Sheraton Athlone Hotel is a unique hotel in Ireland. Offering all of the comfort you can expect from a four star hotel, including 167 luxurious bedrooms and suites, with many affording spectacular views over the River Shannon and Ireland's lakelands, as well as outstanding spa facilities. Health & Leisure facilities include a remarkable aquatics area with 18m pool, 3 feature pools and state of the art fitness equipment. Sheraton Athlone Hotel is located beside the Athlone Town Centre shopping centre giving it prime location, and only 70 minutes from Dublin, which makes it perfect for business or leisure. ... more   less 
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Also Known As:
Sheraton Athlone Hotel Athlone
Athlone Sheraton

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