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“At a wedding and we had a great time”
Review of Sheraton Athlone

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Sheraton Athlone
Ranked #3 of 9 Hotels in Athlone
Certificate of Excellence
Dublin, Ireland
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“At a wedding and we had a great time”
Reviewed 5 May 2014

The wedding was great and we stayed on for five extra night . The food in the hotel was great . The hotel is very central in the town . The only bad point was the rooms were far away from lifts .
The breakfast was great and the staff were friendly .

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Grainne H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonGeneralMgr, General Manager at Sheraton Athlone, responded to this review, 13 May 2014
Dear “Grainne H”,

Thank you for your review and I am delighted to read that you enjoyed your time at a wedding here at the hotel.

It is great to read that you stayed 5 extra nights and thank you for choosing to do so.

If you would like to drop me a note on generalmanager@sheratonathlonehotel.com to confirm your details, it would be my pleasure to update your guest profile personal preferences to ensure that a nice room near to a lift is allocated on your return, should you have the opportunity.

Once again thank you for your review and we look forward to welcoming you back to The Sheraton Athlone Hotel.

Yours Sincerely,
Johnny O’Sullivan,
General Manager.
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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
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English first
Sligo, Ireland
Level 4 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 5 May 2014

As a returning guest to the Sheraton we were hoping it would be as good as our previous stay and it 100% was! Check in was so quick and we were even giving an upgrade to a studio suite which was a lovely surprise , when we arrived to the room all I can say it wow! Wall to floor glass in room beautiful sitting area huge bed and the bathroom.... double sink huge separate shower and even a Jacuzzi bath! We ate in the bar that night and the food was lovely and the staff were first class as always and entertainment was great! Room service breakfast was delicious the next morning so all in all a great stay and we will be staying in the Sheraton again in the future!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tara2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonGeneralMgr, General Manager at Sheraton Athlone, responded to this review, 13 May 2014
Dear “tara2008”,

Thank you most sincerely for your review and for your repeat custom at The Sheraton Athlone Hotel.

It was a great pleasure to share your feedback with the team here in The Hotel and in particular with the team in The Sheraton Bar. There are a great selection of musicians performing in the bar every Friday and Saturday night as well as selected midweek dates who consistently receive wonderful feedback. I am told Abdalla and the team’s cocktails and so on have a little something to do with creating some atmosphere also!

We look forward to welcoming you back to The Sheraton Athlone Hotel very soon.

Yours Sincerely,
Johnny O’Sullivan,
General Manager.
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Dublin, Ireland
1 review
Reviewed 5 May 2014

I have only good things to say about this hotel. Great location, good food and a lovely room. We were part of a large group booking and couldn't have been looked after better by the hotel staff. I'd particularly like to mention Helena and Caroline who were the height of professionalism and could not have been any nicer or more accommodating.

Stayed April 2014, travelled with friends
Helpful?
Thank Olivia O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonGeneralMgr, General Manager at Sheraton Athlone, responded to this review, 13 May 2014
Dear “Olivia O”

Thank you to you and your fellow travelers for choosing to stay at The Sheraton Athlone Hotel. It was a great pleasure to share your review with the team at our weekly review of guest feedback and in particular with Helena and Caroline.

I look forward to welcoming you back to the hotel very soon , and while you are in the most capable hands with Helena and Caroline, please do not hesitate to contact me personally if there is anything I can do to make your stay more enjoyable.

Yours Sincerely,

Johnny O’Sullivan,

General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Letterkenny, Donegal, Ireland
Level 4 Contributor
48 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 3 May 2014 via mobile

Centrally located hotel, €89 for tower room with great views of the town and River Shannon. Greeting on arrival faultless and staff very informative. Room on the tower a bit if a trek from main building but worth a stay, only negative was pubic hairs from previous guest in one of the towels and shower leaks onto floor. Otherwise very clean and well appointed. Excellent service in the bar and bar/ lobby area very clean and comfortable. Definitely be back.

Stayed May 2014, travelled as a couple
Helpful?
Thank Keith H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin
Level 5 Contributor
82 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 3 May 2014

Nice rooms and centrally located, with a very convenient underground car park. Service in the bar was always slow, and room service forgot about us twice. This Sheraton hotel could and should be better.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 16024
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonGeneralMgr, General Manager at Sheraton Athlone, responded to this review, 13 May 2014
Dear “16024”

Thank you for providing a review of your experience with us at The Sheraton Athlone Hotel, your opinion is extremely important to us.

I am delighted to read that you found the hotel to be accessible and convenient, but would like to apologise most sincerely about your poor experience in our Sheraton Bar.

I have reviewed your feedback with the team and we have agreed a programme of actions to ensure a consistently high standard and speed of service which I do hope you will experience should you choose to return. I would be very grateful of the opportunity to apologise in person, or should you wish to discuss your feedback further, if you have the opportunity to contact me by mail, generalmanager@sheratonathlonehotel.com or telephone on 0906451000.

Thank you for bringing this to our attention and giving us the opportunity to improve and I do hope we have the chance to welcome you back to in the future.

Yours Sincerely,

Johnny O’Sullivan,

General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level 1 Contributor
4 reviews
3 hotel reviews
Reviewed 29 April 2014

My partner and I recently visited the fabulous Harvest Cafe at Sheraton Athlone with our two children. We were most impressed with the fantastic food on offer and such a wide variety. The service was very good and I would highly recommended visiting the cafe when in Athlone, the staff were helpful to us and helped my partner carry the trays through to the restaurant area. The staff were very friendly and could not do enough to help us. There is ample space in the cafe and restaurant for buggies (which we had) and it is a child friendly place to visit. As with kids they always need the toiliet, the facilities were extrmely clean and tidy even though the cafe was extremly busy! I know that whenever we are in the area again we will definitly be calling in here again.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank James K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonGeneralMgr, General Manager at Sheraton Athlone, responded to this review, 6 May 2014
Dear James,

Thank you most sincerely for your wonderful review of your experience at The Harvest Café. It was a pleasure to share your feedback with Susan and the team who were absolutely thrilled with your kind words.

I am delighted to read that you found the team to be so helpful and the facilities to be clean and spacious. Having two young children myself I am very conscious of how pleasant, and rare, it can be to have a stress free dining experience! We are extremely fortunate to have a team who provided such an exceptional and friendly level of customer service.

We look forward to welcoming you back to The Sheraton and to Harvest Café in particular.

Yours Sincerely,
Johnny O’Sullivan,
General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ennistymon, Ireland
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 April 2014

just back from a night stay in the fab sheraton hotel. couldn't recommend it enough. the staff were delightful and couldn't do enough for us. the rooms are lovely and spacious with super comfy beds not to mention the pillows!! like sleeping on marshmellows. separate shower in bathroom a great touch. great breakfast and we had a lovely relaxing time in the pool. already looking forward to my return visit.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sinead M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonGeneralMgr, General Manager at Sheraton Athlone, responded to this review, 6 May 2014
Dear Sinead,

Thank you for choosing to stay at The Sheraton Athlone Hotel and for taking the time to provide such a positive review of your experience with us.

I am delighted to read that you found our rooms to be so enjoyable and that our Sheraton Sweet Sleeper beds were so comfortable. Interestingly they are designed to eliminate uncomfortable pressure points which cause tossing and turning and which promotes better circulation during sleep.

I am delighted to read that you will be returning to stay with us soon. We look forward to welcoming you back and I do hope that we can continue to exceed your expectations.

Yours Sincerely,
Johnny O’Sullivan,
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Athlone

Property: Sheraton Athlone
Address: Gleeson Street, Athlone, Ireland
Phone Number:
Region: Ireland > Province of Leinster > County Westmeath > Athlone
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Athlone
#2 Spa Hotel in Athlone
#2 Family Hotel in Athlone
#2 Business Hotel in Athlone
#3 Luxury Hotel in Athlone
Price Range (Based on Average Rates): £
Hotel Class:4 star — Sheraton Athlone 4*
Number of rooms: 167
Official Description (provided by the hotel):
A local landmark in Athlone thanks to its 12 story glazed tower, Sheraton Athlone Hotel is a unique hotel in Ireland. Offering all of the comfort you can expect from a four star hotel, including 167 luxurious bedrooms and suites, with many affording spectacular views over the River Shannon and Ireland's lakelands, as well as outstanding spa facilities. Health & Leisure facilities include a remarkable aquatics area with 18m pool, 3 feature pools and state of the art fitness equipment. Sheraton Athlone Hotel is located beside the Athlone Town Centre shopping centre giving it prime location, and only 70 minutes from Dublin, which makes it perfect for business or leisure. ... more   less 
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Also Known As:
Sheraton Athlone Hotel Athlone
Athlone Sheraton

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