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“Weekend away”
4 of 5 bubbles Review of Sheraton Athlone

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Sheraton Athlone
Ranked #3 of 9 Hotels in Athlone
Certificate of Excellence
Galway, Ireland
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Weekend away”
4 of 5 bubbles Reviewed 6 August 2014

Stayed here on the August bank holiday weekend , found it an ideal location , lovely and comfortable . A bit more expensive than other hotels I've stayed in . Rooms very nice but a long way of from reception , had to take two different lifts . Room was very bright in the morning , Great location for every thing in the town and free parking was a great bonus.

  • Stayed August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank Noreen82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonGeneralMgr, Manager at Sheraton Athlone, responded to this review, 26 August 2014
Dear “Noreen82”,

Many thanks for taking the time to review our hotel. I am delighted to read that you enjoyed your stay. I see from your review you stayed in our Deluxe tower rooms which you correctly highlight are accessible via two lifts. Our tower afford guests fabulous views of Athlone, spacious surroundings and due to their exclusivity, much needed peace and quiet. I am sorry that you found the rooms a little bit far from reception, however I am sure you will agree it is well worth all the benefits staying in the Sheraton tower provides.

Thank you for staying with us and I do hope you will return to us soon to enjoy another weekend away.

Kind regards,

Grainne Cornally
Sales & Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,785 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (337)
Date | Rating
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  • English first
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English first
Enniskillen, United Kingdom
Level Contributor
129 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
5 of 5 bubbles Reviewed 5 August 2014 via mobile

It was our 1st time at this hotel. Wow we were so impressed. We stayed in a deluxe room fabulous. The staff were so helpful and friendly. The swimming pool is the best we ever used, we both loved it jacuzzi steam room and sauna . The car park prices being included in our hotel price was very nice of the hotel. The breakfast selection was amazing, I didnt make it past the fresh fruit counter and then I had the porridge. My husband loved the pancake maker, a lovely touch. The hotel is on a great location so close to the shops and the cinema and the night life. A lovely city to explore.

Stayed August 2014, travelled as a couple
Helpful?
2 Thank lilie2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonGeneralMgr, Manager at Sheraton Athlone, responded to this review, 26 August 2014
Dear “lilie2010”,

I was delighted to read your review and have passed on your feedback to all the team, particular those in Sheraton Fitness and the Breakfast team who were thrilled with the feedback.

Our facilities in Sheraton Fitness are extremely popular with both guests and locals. There is a wonderful team in Sheraton Fitness and they work hard to ensure all those that pass through Sheraton Fitness enjoy their time there.

We are thrilled to see our pancake maker receives special mention. It has been quite the hit this summer with all our guests and is one of the many items which we have incorporated into our La Provence breakfast service to ensure a memorable and enjoyable experience.

I look forward to welcoming you back to the hotel soon.

Kind regards,

Grainne Cornally
Sales & Marketing Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin,Ireland
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 5 August 2014

Very well appointed modern hotel.Staff are friendly and efficient.However the self service
breakfast while excellent was a pain with all the children running around and allowed
to treat the breakfast room like a chreche !!

Room Tip: use bedrooms in the tower
See more room tips
Green Features: hotel is very central and convenient to all the amenities of the river shannon
  • Stayed June 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank crocker73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonGeneralMgr, Manager at Sheraton Athlone, responded to this review, 26 August 2014
Dear “Crocker73”,

Many thanks for your review and I am delighted to read your comments regarding our management and associates. We are very fortunate to have a team who are so dedicated to providing a genuinely friendly service.

I understand your frustrations regarding the breakfast room. We are an extremely popular hotel for families due to our facilities, service and in particular our Sheraton Adventure Kids Club. Our Restaurant Manager, Juraj, and his team do endeavour to ensure comfort for all of our guests and thank you for your recommended area of focus.

I do hope this will not deter you from returning and I hope I will have the opportunity to welcome you to the hotel soon.

Kind regards,

Grainne Cornally
Sales & Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leixlip, Ireland
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 5 August 2014

My wife and I attended a wedding reception and stayed overnight B&B. There was a mix up as there were two people with the same name booked. Unfortunately our room had been given to the other person. But there was no difficultly. As good will gesture we were upgraged to a Duluxe room. Room was very spacious with a panaromic view with all the extras. There were over 200 at the wedding and the meal and service was first class. Breakfast had very good options and plently of everything. I could not find fault with it. The staff were very helpful. I would certainly recommend it.

  • Stayed August 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank mkmy2425
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonGeneralMgr, Manager at Sheraton Athlone, responded to this review, 26 August 2014
Dear “Mkmy2425”,

Many thanks for your review and I’m delighted to read the mix up on reception was resolved efficiently and satisfactorily.

Our team were thrilled with your comments regarding the wedding. As a relatively new hotel we are working hard to become one of the best wedding venues in Ireland and it is wonderful to receive such positive feedback. We were delighted to have been recently shortlisted as one of the best wedding venues in Leinster.

We do hope you visit us again.

Kind regards,


Grainne Cornally
Sales & Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Waterford, Ireland
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 2 August 2014

I booked a non smoking room through booking .com ,when we arrived at the hotel we were told that we had a smoking room. The receptionist was abrupt and extremely unhelpful in her manner.She informed us that because we booked through booking .com it wasn't, the hotels problem .I am absolutely disgusted with this hotel and will not be recommending it to anyone.

Room Tip: Make sure to personally ring the hotel if you want a non smoking room.
See more room tips
  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
4 Thank Brendan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonGeneralMgr, Manager at Sheraton Athlone, responded to this review, 26 August 2014
Dear “Brendan M”,

Many thanks for taking the time to post your review. We are working closely with Booking.com to investigate the confusion regarding your room type and why it appeared as a smoking room in our system. I’m disappointed to read about the service you received at Front Office. It has been reviewed thoroughly at our recent Management meeting. We are currently implementing training to ensure that this level of service is not repeated. It is upsetting for both the team and I to read that you are disgusted with our hotel. It is always our aim to ensure our guests enjoy their stay thoroughly.

Once again thank you for taking the time to provide us with this valuable feedback and should you consider returning to the hotel I would be grateful if you could contact me directly on salesadmin@sheratonathlonehotel.com.

Kind regards,

Grainne Cornally
Sales & Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
19 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 26 July 2014 via mobile

Modern clean well run hotel right in the middle of Athlone. Rooms were spacious and modern. Seperate shower and bath. Flat screen TV. tea and coffee facility. Good breakfast with lots of options. Pool area was good (steam room temp a little hot) All staff were both helpful and courteous. We even tried to stay an extra night but they were full. Good deals to be found on trivago etc.

Stayed July 2014
Helpful?
3 Thank 125markd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonGeneralMgr, Manager at Sheraton Athlone, responded to this review, 26 August 2014
Dear “125markd”,

Many thanks for your review. Our team were delighted to read your kind comments particularly regarding our breakfast. Our team in La Provence are dedicated to providing guests with variety of breakfast options to choose from.

For more great deals please contact the hotel directly on 090 6451000 and our reservations team will be delighted to assist you.

I am sorry we were unable to accommodate you the following night but we look forward to welcoming you to the hotel soon.

Kind regards,

Grainne Cornally
Sales & Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Utrecht, The Netherlands
Level Contributor
80 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 25 July 2014 via mobile

Spacious rooms, great gym with a great variety and many devices and enough space for regular work out. Nice, but a bit small pool. Good breakfast option and easy accessible via train. Friendy personnel who advise you about where to go in Athlone.

Recommended for business trips and other types of stay.

Stayed July 2014
Helpful?
1 Thank Anne V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonGeneralMgr, Manager at Sheraton Athlone, responded to this review, 26 August 2014
Dear “AnVliet”,

Many thanks for your kind words, particularly regarding Sheraton Fitness. I have passed on your comments to our team in Sheraton Fitness and Front Office. Our team are committed to promoting all the great activities in Athlone and surrounding areas. As you know there is much to do.

I hope you will be back soon for more sightseeing.

Kind regards,

Grainne Cornally
Sales & Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Athlone

Property: Sheraton Athlone
Address: Gleeson Street, Athlone, Ireland
Phone Number:
Region: Ireland > Province of Leinster > County Westmeath > Athlone
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Athlone
#2 Family Hotel in Athlone
#2 Business Hotel in Athlone
#2 Spa Hotel in Athlone
#3 Luxury Hotel in Athlone
Price Range (Based on Average Rates): £
Hotel Class:4 star — Sheraton Athlone 4*
Number of rooms: 167
Official Description (provided by the hotel):
A local landmark in Athlone thanks to its 12 story glazed tower, Sheraton Athlone Hotel is a unique hotel in Ireland. Offering all of the comfort you can expect from a four star hotel, including 167 luxurious bedrooms and suites, with many affording spectacular views over the River Shannon and Ireland's lakelands, as well as outstanding spa facilities. Health & Leisure facilities include a remarkable aquatics area with 18m pool, 3 feature pools and state of the art fitness equipment. Sheraton Athlone Hotel is located beside the Athlone Town Centre shopping centre giving it prime location, and only 70 minutes from Dublin, which makes it perfect for business or leisure. ... more   less 
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Also Known As:
Sheraton Athlone Hotel Athlone
Athlone Sheraton

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