We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“beautiful hotel but food and service let it down”
Review of Sheraton Athlone

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Sheraton Athlone
Ranked #3 of 9 Hotels in Athlone
Certificate of Excellence
meath ireland
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“beautiful hotel but food and service let it down”
Reviewed 19 February 2010

recently enjoyed a 3 day break in the hotel ... rooms and hotel were very nice and it very central ...also swimming pool lovely... kids club was great and brian was very good with the kids ...
but the food let the hotel down big time.... in the bar and in the restaurant as we ate in both .. service in the main bar for food was very very slow as we waited 40 mins for 4 sandwiches and not very nice when we got them .... service in restaurant very good but food not good at all very tasteless from starter to dessert.....if our meal was not included in the package i certainly would not have paid for it ..............very disapointing.

  • Stayed February 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ruthie086
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

1,822 reviews from our community

Traveller rating
    1,127
    480
    147
    43
    25
See reviews for
371
715
53
216
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (343)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Dublin
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 18 February 2010

I booked the Athlone Sheraton Hotel for a romantic night away with my wife as a post 1st year anniversary surprise. I made a restaurant and spa booking along with a deluxe room and was dealt with efficiently when booking.
We arrived that evening, checked in, got to our room – which was very cold, only to discover that the heating system wasn’t not working (it was actually blowing out cold air?) This was a cold, wet January evening!!! I contacted reception, who informed us that someone would call to assess this compliant.
In the mean-time, my wife contacted the Spa, to change the treatment I made on her behalf (again this was all a surprise to her!!), which after a few minutes of negotiations, it was agreed and changed to her own personal choice of treatment, only to receive a phone call 5mins later from the Spa, to cancel the booking completely? She was very disappointed by this, but didn’t let it ruin the evening, and was looking forward to dinner and evening.
After waiting 20minutes, a manager arrived to assess the heating situation and the only choice we were given was an electric radiator be placed in the room, as a replacement to no heating system?? Seriously?? My wife, at this stage was disappointed and cold. Another 20-30mins passed before the same manager arrived back with a pathetic looking two bar radiator, to warm a big room??? This was the last straw, I contacted reception again to state the room wasn’t warming to a comfortable temperature and wanted a room change – we were told that the manager would contact us regarding this request. Again, after 20/30mins waiting, we received a call from the same manager to say that they would change our room, and contact as soon as this was ready.
Again another waiting game pursued, which followed by another call to reception, we were told again that the manager would call to our room to escort us to the alternative room.
We waited again, but at this stage, we were over 3hours checked in, our dinner reservation was just 30mins away, we had not showered and changed (due to lack of heat!), we were cold, tired, hungry, disappointed and generally felt very annoyed by the way we were treated by the hotel & management. We proceeded to reception, and checked out, which followed by the manager asking we’d reconsider this, but my wife was quite upset and angry at our treatment, and just wanted to go home!!!
This was intended to be a romantic night away for my wife, but turned into a total nightmare.
I will not be returning to this hotel, and my wife who has stayed here previously with work, will not be recommending it as a choice going forward either.

  • Stayed January 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Jetro2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leeds, United Kingdom
Level Contributor
526 reviews
206 hotel reviews
common_n_hotel_reviews_1bd8 247 helpful votes
Reviewed 1 February 2010

The Sheraton Athlone is not an attractive hotel, situated in a shoping centre in the middle of the town. Hotels like the Radisson Blu have a much better position. However, don't let the outside deceive. Inside, the hotel is first class. I stayed in a club room, which was huge with the most comfortable bed I've slept in for a while. Plasma screen tv, free wifi, nice toiletteires. Floor to ceiling windows, with a great view of the town and the river Shannon. I treated myself to a spa treatment, which was amazing. Good gym and swimming pool for those wanting to keep fit.
The staff were exceptionally friendly andI didn't feel at all uncomfortable as a lone female in the bar having a drink and a snack in the evening.
The only reason I diidn't give this 5 stars is beacause of its position - 4.5 stars is probably more realistic. If I return on business, would probably stay here again, due to the first class amenities and service

  • Stayed February 2010, travelled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lisasplaces
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 18 January 2010

For New Years Eve 09/10, Myself and my family along with my sister and her family spent 2 nights at the Sheraton Hotel. The Kids had a ball age 10,9 & 7 at the kids club twice a day(free)-great leaders. We had a young baby 1yrs old and both nights we were able to avail of a brilliant Babysitter Amy (new years eve included) for just (10 euro an hour). We attended the Gala ball on New years eve and had a fantastic meal with great entertainment (65 euro per head) The hotel was spotless, most comfy beds, plenty of creams etc in bathroom,Free internet and free computers in lobby for residents use,The staff were extremely friendly and accommodating, Kids really enjoyed the pool, Fantastic breakfast. We will definitely return......When i arrived home i realized i had left my coat behind and they have offered to post it back to me!!!!

  • Stayed January 2010, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank janetteorourke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin
Level Contributor
47 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 10 January 2010

Stayed here in late December for 1 night - did not use the Restaurant or Room Service so can't comment but couldn't fault anything else.
Staff very Friendly in bar and Reception and hotel smack bang in the town centre with free underground Carpark so all in all great stay - only negetive would be that it is a little expensive for a regional town @ €140 for a Double!
Would stay here again!

  • Stayed December 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cultchie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
galway
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 7 January 2010

This hotel is amazing, i loved everything about it, its cool, retro, cosy, stylish, very romantic and the staff are excellent and would do anything for you. The food is to die for especially in there restaurant and the service you get is brilliant, i cant fault this hotel. Rooms are spacious and cosy and we had views all over the Athlone town with glass on 3 walls, it was amazing, the rooms are spotless and i never heard a bit of noise, and the beds are fantastic and comfortable.

Loved it..

  • Stayed December 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank lorr1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dublin ireland
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 4 January 2010

we stayed at the sheraton for new years and i have to say i cant fault it, having two young boys with us we were delighted with the kids club it was fantastic for the 4 year old with morning swimming and evening play times, and on new years eve the club was on until 1 am although my lad was very tired and left at ten but the kids were having a ball
the staff couldnt do enough for you and were very friendly, i was wating a little longer than my friends for some bar food and the lad on the bar gave me a drink on the house even though i didnt complain
rooms are very nice and air con was easy to use if you wanted it warnmer or cooler and room had fridge which was handy for baby foods and bottles
i will be staying again and thanks to all at sheraton for a great stay
rooms were very nice

  • Stayed December 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank dpool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Athlone hotels
0.3 mi away
Radisson Blu Hotel, Athlone
3.8 mi away
Hodson Bay Hotel
Hodson Bay Hotel
#5 of 9 in Athlone
4.0 of 5 bubbles 1,985 reviews
0.2 mi away
The Prince of Wales Hotel
Show Prices
Show Prices
Show Prices
2.3 mi away
Athlone Springs Hotel
Athlone Springs Hotel
#9 of 9 in Athlone
4.0 of 5 bubbles 895 reviews
0.6 mi away
Shamrock Lodge Hotel Athlone
3.4 mi away
Wineport Lodge
Wineport Lodge
#2 of 9 in Athlone
4.5 of 5 bubbles 1,014 reviews
Show Prices
Show Prices
Show Prices

Been to Sheraton Athlone? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Athlone

Property: Sheraton Athlone
Address: Gleeson Street, Athlone, Ireland
Phone Number:
Region: Ireland > Province of Leinster > County Westmeath > Athlone
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Athlone
#2 Spa Hotel in Athlone
#2 Business Hotel in Athlone
#2 Family Hotel in Athlone
#3 Luxury Hotel in Athlone
Price Range (Based on Average Rates): £
Hotel Class:4 star — Sheraton Athlone 4*
Number of rooms: 167
Official Description (provided by the hotel):
A local landmark in Athlone thanks to its 12 story glazed tower, Sheraton Athlone Hotel is a unique hotel in Ireland. Offering all of the comfort you can expect from a four star hotel, including 167 luxurious bedrooms and suites, with many affording spectacular views over the River Shannon and Ireland's lakelands, as well as outstanding spa facilities. Health & Leisure facilities include a remarkable aquatics area with 18m pool, 3 feature pools and state of the art fitness equipment. Sheraton Athlone Hotel is located beside the Athlone Town Centre shopping centre giving it prime location, and only 70 minutes from Dublin, which makes it perfect for business or leisure. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Odigeo, Priceline, TripOnline SA, Traveltool, S.L.U., Cancelon, getaroom.com, Evoline ltd and HotelQuickly so you can book your Sheraton Athlone reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Athlone Hotel Athlone
Athlone Sheraton

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing