I have stayed at the prince a total of 5 times and always loved the location and the service... My second last stay was a negative one but because I was with a good friend for her birthday we just mentioned it I had upgraded the room for a extra £25 for fresh fruit and water in the room with bath robes and slippers all of this I didn't get also I was sent to be upgraded to a bigger room also it was the same size that I had had all the other times but I take that as just look of the draw....
But my last time staying with my new fiancé was the most dissapointing 2 days of my life. Number one the room smelt of smoke witch I am not a smoker and this is just one of the worst smells too me. Second their was a stain on our sheets witch I called reception about witch they told me they were sebding someone to change it I told them I was going out for the night to change when I left. I returned to the hotel at 12.45 the sheets were not changed when I called again at 12.45am I was told there was just a night porter on duty bascallyci just had to deal with it.... I had booked 2 nights and was awoken at 9am by a rude lady telling me that my friend that was in another room had checked out why was she not staying 2 nights??!??????????? After we got over all that my boyfriend and I went out in athlone to enjoy are day prior to leaving I had reminded the front desk please change care sheets I had slept on a towel the night before.... Returning to the hotel 5 hours later the room had been cleaned and I was relieved getting into bed for a afternoon nap my partner seen that the same bed sheet were in the bed just turned over I was so angry and upset.... We then ordered room service of nachos and 2 beers that came quickly and were very nice and hot .. That night we went out for a romantic meal were my parneter proposed to me in the middle of all the excitement and happiness the prince of Wales hotel called to ask when we're the people in the second room after sorting all this out in the morning after my rude wake up call I can safely say I wasn't happy....... The next morning after sleeping on a towel again I called reception to bring me more towels as it took 4 for new and my partner to sleep on u first called at 9.45 an after waiting 55mins I called again at 11.15 a woman came with 4 hand towels so again I had to call hi can I have some bath towels again the rude woman cane with 6hand toels then my fience went and just took some off the trolley in the hall... Upon cheaking out I asked to speak with both the manager or a supiviser I was denied both so I told the woman at the desk she brushed it off and told me she would give me 10% off my next stay!!!!!! Please get your staff together I can safely say I'll never stay here if I can help it
- Official Description (provided by the hotel):
- We are a small hotel with a big personality.We have 46 bedrooms and are a family run hotel which prides itself on friendliness and we take all feedback negative and positive to try improve and learn as we are going on. If you want a warm friendly welcome we are your hotel. ... more less
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- Also Known As:
- Prince Of Wales Athlone
- Prince Of Wales Hotel