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“Average hotel lacking atmosphere”

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Radisson Blu Hotel, Athlone
Ranked #7 of 9 Hotels in Athlone
Reviewed 29 August 2011

This hotel is in a lovely location on the banks of the Shannon, there is a beautiful deck area that you can enjoy a drink on, if the weather permits, which in our case it did not :-(. Overall this hotel seems to have no heart, the waiters/waitresses seem to be very young and inexperienced. Breakfast selection is good, we didnt eat here at night time. There is no entertainment of any kind at night time. Very average hotel.

Room Tip: We requested large family room and got one in the loft - very spacious but total lack of sockets.
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  • Stayed: August 2011, travelled with family
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Thank sunnygirl1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martina D, Manager at Radisson Blu Hotel, Athlone, responded to this reviewResponded 31 August 2011

Dear Guest,

Thank you for taking the time to review the Radisson Hotel in Athlone, We here at the hotel love to receive feedback from our guests both positive and negtive. I would like to take this opportunity to apologise to you on the fact that you did not thoroughly enjoy your stay with us.
The terrace of the hotel is brilliant but often as you mentioned the weather does not permit one to enjoy it fully to its extent.
Midweek the hotel can be quieter and we provide music and entertainment at the weekend only usually, however I have forwarded your comments to the relevant person who does lok after activities within the hotel. A lot of emphsis is placed on the training of new staff who have just joined the hotel so I will most certainly take your comments into consideration and appreciate you pointing this out to us.
On the positive I am glad you enjoyed the benefit of the lovely location of the hotel and spaciousness of the room you stayed in.
If you are ever in the area again I would love the opportunity to welcome you back to the Radisson.

Thanking you most sincerely for your valued business

Martina Donoghue
Service Manager
Radisson Hotel Athlone

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1,495 - 1,501 of 1,754 reviews

Reviewed 27 August 2011

Stayed here with a group of friends for hen party and we had a fantastic time. Got complimentary upgrade to business room. All staff we dealt with at reception and in the restaurant were very helpful and friendly, went out of their way to oblige when we asked them to take a group photo etc. Food was lovely, nice evening meal and plenty of choice at breakfast which was served up to 11. Any queries were dealt with quickly. Special thanks to Sarah for all her courtesy and patience in dealing with all manner of last minute changes to our original booking. We'll be back!

  • Stayed: August 2011, travelled with friends
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Thank libcomp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martina D, Manager at Radisson Blu Hotel, Athlone, responded to this reviewResponded 31 August 2011

Dear Guest

I am delighted to hear that you enjoyed your stay with us here at the Radisson Hotel, It is brilliant to hear positive feedback from our customers about the staff and I Will be passing on your lovely comments to Sarah and the team in the Restauarant and at the Front Desk.
Our business rooms are exceptionally comfortable and of course they have the lovely view of the River Shannon !

Thank you for taking the time to review the Radisson Hotel and I will look forward to seeing and welcoming ye all back to Athlone again in the near future

Martina Donoghue
Guest Services Manager
Radisson Hotel Athlone

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Reviewed 26 August 2011

we stayed in the radisson even though we are from athlone because we were attending a family wedding. food and service during the dinner was very attentive and all the staff were good, however it was the rooms that let them down. view was terrible, far too hot air con didn't work properly so had to ask for a fan. This wouldnt have been a problem if we had actually gotten it, we left it as we were heading down to the wedding anyway - it just would have been nice to get what we asked for. We had paid alot for the room so i felt this should have been done.

  • Stayed: July 2011, travelled with family
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Thank therese g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martina D, Manager at Radisson Blu Hotel, Athlone, responded to this reviewResponded 10 September 2011

Dear Therese,

Thank you for taking the time to review the Radisson Blu Hotel, We treat all out guest's feedback very carefully here at the hotel and I followed up on your comments with the relevant people in each department. We have a logging system at the Front desk for all requests that are made by guest's and I am disappointed that the fan you asked for was not delivered to your room.

The rooms in the hotel face either Northgate Street or the River Shannon, I can only apologise once again for the view of the room. With your comments regarding the heat and temperature control I have passed this on to our housekeeping manager and he has taken the relevant steps in rectifying this situation.
I am glad that you enjoyed the wedding at the hotel, including the lovely food and service as mentioned and I hope we will see you in the near future

Many Thanks
Martina Donoghue
Guest Services Manager



Many Thanks
Martina Donoghue
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 August 2011

Stayed one night. This hotel is located on the banks of the river Shannon small hotel 4 floors, staff friendly. We got an ungrade to a suite and was very happy with the room. The location to downtown Athlone was great as it's in the centre of town. The hotel lobby bar has a patio on the river near a marina, great place for afternoon tea and to relax. The bearkfast (buffet) was good but the service was a bit of a problem, the waiteresses seem be nonchalant and ignored us when we were looking for our tea and coffee, we always tip and I couldn't understand why they wouldn't acknowledge our presents, the manger was helping out that morning and he finally seen us and got our morning coffee and tea. Other than that we would stay here again.

Room Tip: When booking ask for a room on the river side
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  • Stayed: August 2011, travelled with family
    • Value
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Thank northknight3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martina D, Manager at Radisson Blu Hotel, Athlone, responded to this reviewResponded 31 August 2011

Dear Guest,

Thank you for taking the time to review the Radisson Hotel in Athlone, I appreciate both the positive and negative feedback as it is of course a way for us to improve on the strenght's and build on the weaknesses. Firstly I would like to offer my sincerest apologies for the breakfast service that you received on that morning in question.
On receiving this feedback from you I forwarded the information to the Restaurant Manager who looked into it with myself, she also forwards her apologies to you.
It was really unfortunate that you had to endure this kind of service given that we do here at the Radisson spend a lot of time and resources on staff training.
On the positives however I am however glad that this incident did not affect the rest of your stay with us and that you seemed to genuinely have a good time. Our Business suites are lovely rooms and do allow the extra bit of space and comfort to guest's.

If you are ever visiting In Ireland again or more precisely in the Midlands region we would be delighted to have you back with us again, thanking you for your business.

Martina Donoghue
Guest Services Manager
Radisson Hotel Athlone

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Reviewed 22 August 2011

We stayed 3 night at the Radisson. We loved the room. Our queen size bed was really just two singles pushed together but the mattress was so comfortable that it didn't matter. The room is two rooms actually which was nice as we could relax and watch television without disturbing our children. The pool was clean and large.

  • Stayed: August 2011, travelled with family
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1  Thank Multiplesparent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martina D, Manager at Radisson Blu Hotel, Athlone, responded to this reviewResponded 31 August 2011

Dear Guest

Thank you most sincerely for your positive comments about our hotel and facilities, I am delighted to hear that you rate us as the "Best hotel you stayed in within Ireland" and most happy that you have an enjoyable time here with us during your stay. The design of the family rooms is so as to allow enough space so that every member of the family can relax and enjoy their time with us.

Thanking you for your business most sincerely

Martina Donoghue
Guest Service Manager
Radisson Hotel Athlone

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2011

On arrival the reception staff were extremely friendly and efficient. Our room was a family room on the fifth floor which was excellent we were thrilled with the size as in some hotels they try to fit in all beds into a double room rather than have rooms assigned for families.. The en suite was very spacious and it had a separate shower and bath which also was excellent. We had bar food on both nights of our stay and again we were very pleased with the friendly staff and the excellent quality of the food. Excellent location was able to leave the car in the car park for the duration of our stay and could walk everywhere. Fabulous views of the river Shannon and Sts. Peter and Paul Church which was illuminated by night. Would recommend this hotel highly even though I had read not so kind reviews beforehand. If ever in Athlone will return here.

  • Stayed: August 2011, travelled with family
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Thank eoinnia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martina D, Manager at Radisson Blu Hotel, Athlone, responded to this reviewResponded 31 August 2011

Dear Guest,

Thank you so much for your kind review of our hotel, I was delighted to see that you really enjoyed your time with us here in the Radisson. We always strive to provide the best service to all hotel guests and exceed their expectations.
I will pass your lovely comments onto our team in the bar and at the front desk, it is great for them to see the positive comments and helps them keep motivated in their work.
Our family rooms are often commented on about how large and suitable spacious they are for the family market, I am glad it fitted to what you were looking for.

Thanking you most sincerely for your appreciated business, Hopefully we will see you back in Athlone again in the very near future.

Martina Donoghue
Guest Service Manager
Radisson Hotel Athlone

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Reviewed 18 August 2011

Really enjoyed our 3 night stay here, best buffet breakfast going and evening meal was fantastic. Friendliest waiting staff we have encountered in a long time. Close to some great pubs.

  • Stayed: August 2011
    • Value
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    • Rooms
    • Cleanliness
    • Service
Thank PutogDubh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martina D, Manager at Radisson Blu Hotel, Athlone, responded to this reviewResponded 31 August 2011

Dear Guest,

Thank you very much for your positive comments and taking the time to post an online review. I am delighted to hear that you enjoyed the time you spent with us here in the Radisson Hotel in Athlone. We pride ourselves on providing the best service and quality for money to the guest staying with us, especially in todays stringent market.

I look forward to welcoming you back to Athlone and the Radisson in the not so distant future

Thanking you most sincerely for your business

Martina Donoghue
Guest Service Manager
Radisson Hotel Athlone

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Radisson Blu Hotel, Athlone

Address: Northgate Street, Athlone, Ireland (Formerly Radisson SAS)
Phone Number:
Region: Ireland > Province of Leinster > County Westmeath > Athlone
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Athlone
#6 Romantic Hotel in Athlone
#6 Luxury Hotel in Athlone
Price Range: £55 - £162 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Radisson Blu Hotel, Athlone 4*
Number of rooms: 128
Official Description (provided by the hotel):
Radisson Blu Hotel, Athlone is situated in the town centre on the banks of the River Shannon overlooking the historic Athlone Castle.Sumptuous food is served daily in the Quayside Bar & Lounge and Elements Restaurant serves innovative dishes which highlight the region and the season’s best ingredients.Synergy Health & Leisure Club is available complimentary to all guests and features an indoor pool, sauna, steam-room and fully equipped gymnasium. The outdoor terrace is overlooks the Marina and is a unique feature of the hotel - Summer Barbeques are a specialty!Many of the bedrooms at this luxurious hotel afford stunning views over the river and old town area.The hotel is within a five minute walk of Athlone’s train & bus station. ... more   less 
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Also Known As:
Radisson Blu Hotel, Athlone Hotel Athlone
Radisson Athlone
Radisson Hotel Athlone
Athlone Radisson Sas

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