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“horrific experience”

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Radisson Blu Hotel, Athlone
Ranked #7 of 9 Hotels in Athlone
Roscommon, Ireland
1 review
“horrific experience”
Reviewed 8 August 2014

first time in athlone Radisson . poor room, bar service desperate and fans noisy overnight.house keeping knocking at 9am.no coffee with breakfast. not in league of other radissons atall! worst ever!!!

  • Stayed August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank anne m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sinead_Marron, General Manager at Radisson Blu Hotel, Athlone, responded to this review, 12 August 2014
Hi anne m,

Thank you for taking the time to review your recent stay in our hotel. I am very disappointed to hear that your stay was not an enjoyable one. I am also disappointed to hear that the bar service and room was not up to our better standards.
With regards to having no coffee at breakfast I will investigate this with our restaurant team as our Super Breakfast Buffet is well known for its quality and variety. We at the Radisson Blu Hotel, Athlone accept only the highest standards throughout our hotel and I apologise this was not so during your time with us.

Best Regards,
Sinead Marron
General Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (389)
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Dublin, Ireland
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 August 2014

Stayed here for a night. Booked the junior suite.

When we arrived the lady at the desk told me I had dinner included in my stay. I told her we hadnt but she insisted we had and showed me the receipt. I kept telling her I was sure I had not but I had booked three different stays recently and couldnt distinguish one from the other so I assumed I was mistaken. After we received the food they then realised it wasnt included and we were charged. Wouldnt mind so much as we were getting food anyway but slightly annoyed that the mistake was made.

The junior suite was lovely on first inspections, however on a closer look there was a lot of stains, cracks etc... The room was above the bar and the noise was dreadful. I didnt get to sleep until very late. There was a stag/group of lads also staying in the hotel at the same time. They were very rowdy and making a lot of noise in the corriders. One of them had obviously gotten sick as the next morning there was sick on the corrider and a gentleman locked out of his room in his underwear. I didnt find this very appropriate and told a member of staff who didnt take me very seriously.

Breakfast was lovely.

On check out the lady didnt even look at me, nor ask how my stay was. I was not very impressed by this.

Will not be returning.

  • Stayed April 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JDMjordan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sinead_Marron, General Manager at Radisson Blu Hotel, Athlone, responded to this review, 12 August 2014
Hi JDMjordan,

Thank you for taking the time to give us feedback on your recent stay in our hotel. I am disappointed to hear that your stay was not an enjoyable one. It is unfortunate that there seemed to be some kind of clerical error with your reservation regarding dinner and I will ensure all our staff are fully trained on rates and packages to ensure this does not happen again.
With regards to the feedback you provided on your room we are currently in the middle of our ongoing refurbishment plan which is constantly updating our rooms in series of different blocks at a time. However this is mainly done in our off-peak season as all our rooms are needed during our busy Summer period. I am also disappointed to hear about your issues with the noisy guests in the corridors.
I am delighted to hear you enjoyed our Super Breakfast Buffet though, as it is well known for its quality and variety.
I am disappointed to hear that you will not be returning.


Best Regards,
Sinead Marron
General Manager
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2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 8 August 2014

Stayed in the hotel for 2 nights midweek. Staff tried to charge me for dinner that was included in my hotel deal, which i was totally embarassed about as they questioned me for 10 minutes. Then they tried to recharge me the deposit i paid when booking.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Susan N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sinead_Marron, General Manager at Radisson Blu Hotel, Athlone, responded to this review, 12 August 2014
Hi Susan N,

Thank you for taking the time to review your recent stay with us. I am disappointed to hear that there was a clerical error made on our behalf at the front desk and that this made you feel embarrassed. I will investigate in to why this happened and take appropriate action to ensure our staff are fully trained on all rates and packages.
We look forward to welcoming you back to our hotel in the near future for a more enjoyable stay.

Kind Regards,
Sinead Marron
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
County Cork, Ireland
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 August 2014

Stayed here for a weekend. As usual with Radisson hotels they make a bit of a deal about using a debit card rather than a credit card. I understand credit cards are more secure but for some reason its not an issue in other hotels.

We had booked a junior suite. On entering the room it was I immediately apparent that there was a dip in the middle of the bed, luckily it was at the end of the bed so we were able to sleep in it. The room was generally clean, but worn out looking. I understand rooms are being refurbished but I think there is no excuse for having stained lampshades, stained speakers on CD player, tears on seats from wear and tear. Having stayed at other Radisson hotels I was disappointed with the room. I had intended to say this when checking out but they didn't even ask was everything OK.

If the room was of a better standard I wouldn't hesitate to go back. Food was good, bar area a bit small but large lobby area made up for this. Staff in restaurant and bar were very friendly and nice, but staff at check in/out weren't as friendly. Location was great, parking available.

Also I think it would be better if pajamas/night clothes weren't worn by guests in the breakfast area.

Room Tip: Ask for a room that has been refurbished
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  • Stayed August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
2 Thank ssss33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sinead_Marron, General Manager at Radisson Blu Hotel, Athlone, responded to this review, 7 August 2014
Hi ssss33,

Thank you for providing feedback on your stay in our hotel. With regards to using debit card and credit cards, it is unfortunate that this information was relayed to you as we are happy to accept both types of card at our hotel.
I am disappointed to find that your room was not up to our high standards and I will personally launch an internal investigation into why this was not the case.
I am delighted to hear you enjoyed dining in our Element’s Bistro and Quayside Bar and I will pass on compliments to our Head Chef who will certainly be pleased. It is great to hear such positive feedback about our bar and restaurant staff and I will ensure our level of customer care is improved at the front desk.

Guests are not permitted to wear pyjamas at breakfast and unfortunately some guests may have slipped past our staff unnoticed – I will ensure there is more awareness of our dress code going forward.

We look forward to welcoming you back to our hotel in the future for a more enjoyable experience.

Kind Regards,
Sinead Marron
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Limerick, Ireland
Level Contributor
41 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 5 August 2014

Stayed in the Radisson Blu Hotel in Athlone in July and I would really recommend this hotel .We got lovely room overlooking the river and it was really nice . We had gorgeous meal in the hotel restaurant and service was great as we were not rushed through courses and Joanne our waitress was chatty and friendly without being imposing on our time .Meal was excellent value with plenty of choices from starters to dessert and breakfast the following morning was really nice and plenty of food even though it was extremely busy .We will be returning .

Room Tip: We were in room 417 which gives a lovely view and even though it was over the terrace area it was no...
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  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Ann D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sinead_Marron, General Manager at Radisson Blu Hotel, Athlone, responded to this review, 6 August 2014
Hi Ann D,

Thank you for taking the time to review our hotel. Thank you for the recommendation. I am delighted to hear you enjoyed your stay with us and that our scenic views over the river were to your liking. I will pass on your compliments to our Head Chef and Joanna in the restaurant as they will be delighted to hear you enjoyed your dining experiences in Elements Bistro for dinner and breakfast.
We look forward to welcoming you back to our hotel in the near future.

Kind Regards,
Sinead Marron
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
County Armagh, United Kingdom
Level Contributor
67 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 5 August 2014

Spent two nights mid week in this hotel and whilst not the best I've ever stayed in its clean and tidy and the staff are very friendly. It's situated right on the banks of the Shannon and a very short stroll to the town center.. Overall a good value hotel.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank Balsie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sinead_Marron, General Manager at Radisson Blu Hotel, Athlone, responded to this review, 6 August 2014
Hi Balsie,
Thank you for taking the time to review our hotel on Trip Advisor. I will pass on your compliments to the staff. We at the Radisson Blu Hotel Athlone pride ourselves on our riverside location which is within short walking distance of all major amenities and attractions.
We look forward to welcoming you back in the near future.

Kind Regards,
Sinead Marron
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Downpatrick, United Kingdom
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 5 August 2014

Modern, clean and very comfortable room with large bed. Definitely a 4* feel with lit up bedhead and coffee pod machine. Lovely river view . Food ( we had both breakfast and evening meal), was good. Staff friendly and efficient. Had only booked for one night, but could have stayed longer!!

  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank katesam247
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sinead_Marron, General Manager at Radisson Blu Hotel, Athlone, responded to this review, 6 August 2014
Hi KateSam247,

Thank you for taking the time to review our hotel. I am delighted to hear you enjoyed your stay with us and that our room was to your liking. I will pass on your compliments to our Head Chef as he will be delighted to hear you enjoyed your meal. I will also ensure our staff keep up the good work.
We look forward to welcoming you back to our hotel in the near future, perhaps for a longer stay.

Kind Regards,
Sinead Marron
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Radisson Blu Hotel, Athlone

Property: Radisson Blu Hotel, Athlone
Address: Northgate Street, Athlone, Ireland (Formerly Radisson SAS)
Phone Number:
Region: Ireland > Province of Leinster > County Westmeath > Athlone
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Athlone
#6 Luxury Hotel in Athlone
#6 Romantic Hotel in Athlone
Price Range (Based on Average Rates): £
Hotel Class:4 star — Radisson Blu Hotel, Athlone 4*
Number of rooms: 128
Official Description (provided by the hotel):
Radisson Blu Hotel, Athlone is situated in the town centre on the banks of the River Shannon overlooking the historic Athlone Castle.Sumptuous food is served daily in the Quayside Bar & Lounge and Elements Restaurant serves innovative dishes which highlight the region and the season’s best ingredients.Synergy Health & Leisure Club is available complimentary to all guests and features an indoor pool, sauna, steam-room and fully equipped gymnasium. The outdoor terrace is overlooks the Marina and is a unique feature of the hotel - Summer Barbeques are a specialty!Many of the bedrooms at this luxurious hotel afford stunning views over the river and old town area.The hotel is within a five minute walk of Athlone’s train & bus station. ... more   less 
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Also Known As:
Radisson Blu Hotel, Athlone Hotel Athlone
Radisson Athlone
Radisson Hotel Athlone
Athlone Radisson Sas

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