From the moment we got to the entrance of the hotel i had my doubts, there was empty glasses and bottles left in the flower pots outside the hotel, people hung around the front door smoking and fag butts lay on the ground. The doors were covered in finger prints as were the windows.
On the up side the receptionist was friendly and directed us to our room however the corridor to our room was dirty, the walls were filthy, the carpet looked like it hadnt been hoovered and the smell was vile. We dropped our bags and heading to the town centre, we later came back to drop off the car and decided to have a drink in the bar. The girl behind the bar was friendly, along side us sat 2 families with their kids (from a conversation they had i noted they were not hotel residents) - it was like being at a kids birthday party, they had multi bags of tayto and sweets and there were throwing them at the kids - the kids were running around both inside and outside and even had a football to play with across the entramce to the hotel. They were 4 tones higher than everyone else in the place, and the foul mouthed language being used was disgraceful, with NO correction from the bar staff. I was just glad we had left our own child at home so as he wasnt subjected to that!! We swiftly gathered our stuff and headed back into town.
We arrived back later that night and decided to have a drink before bed, the girl in the bar (same as the one earlier) had no interest in us coming in it felt like we were delaying her going home - she never spoke to us and cleaned all around us - shoving and dragging chairs and tables and spraying the table tops with cleaner. I did not sample breakfast as that lingering smell I spoke about earlier was all over the hotel and was off turning. Also, there was one bath towel in our room despite it being a double room and both our names given at the time of booking. My husband checked us out - on check out the one thing i noticed was we were never asked how was our stay or if everything was ok!!!
To sum up We felt that this hotel had absolutely no idea what customer service was or how to provide it. We would not recommend this hotel to anyone. It was the most stressful and unpleasant stay we've had in any hotel - definetely more of a SHAMBLES than SHAMROCK!
- Official Description (provided by the hotel):
- Ideally located in the heart of Ireland in the historic town of Athlone Co Westmeath. Set on its own private grounds and gardens with ample FREE car parking. 5 minute walk from the town centre.75 minutes from Dublin.40 Bedrooms and 12 Two Bedroom Suites/Apartments. ... more less
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- Also Known As:
- Shamrock Hotel Country