We had reserved 2 rooms, 2 adults in each, on arrival told bit of a mix up, they thought we had cancelled one of the rooms and therefore they did not have the rooms we booked. We were offered a 2 bed apartment and told that this was an upgrade at no additional cost. We went to the apartment, it wasnt ready, the beds were not made the shower was filthy and the place stank. Went back to reception, they apologised and offered us the apartment next door, we left our luggage there because we were not optimistic. When we got to the 2nd apartment the cleaner was on her way out armed with a tin of air freshener. The beds were half made, once again the shower was dirty and smelly, we lifted the cushions on the sofa and discovered stains and crisps. We are in our fifties and well travelled, we have never, ever, walked out of a hotel before, but we do expect a certain standard of cleanliness, the girl at reception was very friendly and professional and asked us to reconsider, but she could not provide us the 2 rooms we had booked.
- Official Description (provided by the hotel):
- Ideally located in the heart of Ireland in the historic town of Athlone Co Westmeath. Set on its own private grounds and gardens with ample FREE car parking. 5 minute walk from the town centre.75 minutes from Dublin.40 Bedrooms and 12 Two Bedroom Suites/Apartments. ... more less
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- Also Known As:
- Shamrock Hotel Country