Having previously posted an excellent review for this hotel, I am now in the unfortunate position of having to contradict myself.
During a recent visit to my hometown I thought - where better to stay with my SO than the Lodge?? Being a bank holiday weekend we had to pay well over the odds, but again, due to past experiences I had no problem with this.
I do have a problem with the fact that there was no hot water available in our apartment, and I do have a problem with the fact that after I notified reception of this problem is was NOT corrected, and I do have a problem with the fact that when I complained at check-out the Manager said "Oh, I didn't know..." and I left without any sort of apology or even being offered a discount against my next stay.
So the next stay will be in another hotel. I firmly believe that true quality is what happens when things go wrong.
- Official Description (provided by the hotel):
- Ideally located in the heart of Ireland in the historic town of Athlone Co Westmeath. Set on its own private grounds and gardens with ample FREE car parking. 5 minute walk from the town centre.75 minutes from Dublin.40 Bedrooms and 12 Two Bedroom Suites/Apartments. ... more less
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- Also Known As:
- Shamrock Hotel Country