This is a strange review because myself and my husband didn't actually get to stay in this hotel.
Friends of ours treated us to 1 nights B&B here. As they booked over the phone they didn't actually get a physical voucher, instead they were sent a confirmation email and given a reference number. They were told that we should quote this number along with a particular managers name when we decided to stay.
Months later we decided to contact the hotel and arrange to stay but the hotel couldn't find any record of the voucher or that reference number and asked us to forward them the confirmation email that they had sent to our friends. We asked our friends for the email, but they couldn't find it but assured us that the hotel said that they would have a record of the booking.
We again contacted thye hotel but they told us they had no record so we could not use the voucher. After some time our friend actually found the email and sent it on to us. We forwarded the email to the hotel, but they said that it was too late and the 'voucher had expired'. We explained that we had tried to book previously but that they couldn't find the record (reference number - which did prove correct). But they again told us that it was too late. There are a number of issues here - firstly in Irealnd there is little protection for consumers in relation to vouchers. Therefore businesses can use expiry dates and all type of terms and conditions to avoid honouring their vouchers. However I would point out that our voucher was digital - confirmation email and reference number, and no expiry date was not included. Not to mention that the hotel should have had the record of the booking themselves when we tried to book after 9 months (if the expiry was 12 months). At the end of the day - the hotel took money from our friends, had no reference of the booking, put the onus on us to prove that we had received an email and that the refernce no. was correct and even when we managed to do this they told us that the voucher had expired. They took our friends 'Money for nothing'. Awful.
- Official Description (provided by the hotel):
- We look forward to welcoming you to Crowne Plaza Dundalk! The hotel is ideally located just off the M1, 45 minutes from Dublin Airport and 45 minutes from Belfast Airport. Exactly half way between Ireland s two largest cities: Dublin and Belfast. We offer 12 meeting rooms accommodating up to 400 people and rooms perfect for weddings parties and large conferences. Wireless internet access is offered in meeting rooms and hotel s lounge area and newly available in all bedrooms. High speed internet access is offered in all bedrooms free of charge. This four star fourteen storey hotel offers supremely comfortable accommodation, excellent service and great location. Our restaurant Fahrenheit Grill is located on the top floor offering breathtaking views of the Cooley Peninsula and the Irish Sea. You will be spoiled by the selection of meat and seafood that our Executive Head Chef, Sarah Fizelle, has prepared for you. Dundalk is a bustling town with excellent shopping and restaurant facilities. Lively night life and extensive leisure amenities, such as golf, hill walking, skating, swimming, kayaking and cycling within easy reach of the Crowne Plaza Dundalk. ... more less
- Reservation Options:
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- Also Known As:
- Crowne Plaza Dundalk
- Dundalk Crowne Plaza