Generally I am not hard to please. However, in this instance I am truly disappointed with the poor customer service I received. I bought vouchers here for afternoon tea for a present. I spent 75 euros for two vouchers. When I was buying the vouchers the girl told me the prices were going up in two weeks time for afternoon tea. So as it was a present I paid the new higher price. I didnt notice nor was it drawn to my attention that the voucher was only valid for three months (I have never seen a voucher this short) So four months later we wanted to go, noticed the date and rang them thinking there wouldnt be a problem. They point blank refused to honour the voucher. Even though it turned out the prices had not gone up so I had paid MORE than I should have and didnt get to use them at all. 45 euros vanished!
It was not the first time I had been here but the manager was so rude, I most certainly will not return!!
- Official Description (provided by the hotel):
- Innisfree House is a beautiful early Edwardian townhouse offering natural comfort with a warm welcome in relaxed traditional surroundings. Innisfree comes highly recommended for its accommodation, hospitality, cleanliness, and its straight-forward friendly approach to guests. ... more less
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