Having both stayed and eaten in the Cashel Palace in the past, what seemed like a good idea to visit past pleasures on a return visit from Dublin, turned out to be a most dissappointing and frankly surprising one. As the hotel was busy with a wedding party and the restaurant was fully booked, we were encouraged to eat in the bar "as it operated an excellent bar menu".
The main course was the problem ! Both of us having chosen the roast beef option, what was served as same was totally inedible. It resembled cardboard in both texture and taste. We could only conclude that it may have been on the lunch menu as well and been under the "keep hot lights" since then. Both our meals were returned and service advised on our comments. Constituting in excess of 70% of the total food bill, a bill adjustment amounting to the soup starter which I had was granted. We paid as decreed without argument and left.
We revisited Cashel Palace to experience the culinary pleasures we had there in the past. The poor quality of the main course which was served to us was along way short of what should be served to paying customers who deserve better but I am sure they know that ! Someone made an assumption that making a discount was all you had to do irrespective of how much they were at fault. They were wrong.
Needless to say Cashel Palace will no longer be included in our future dining options in Cashel !
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.