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“Don't stay here if you value comfort and service”
1 of 5 bubbles Review of Wilton Hotel Bray

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Wilton Hotel Bray
Ranked #2 of 7 Hotels in Bray
Derry, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Don't stay here if you value comfort and service”
1 of 5 bubbles Reviewed 8 June 2014

Spent two nights here recently. Booked the hotel online. Generally, on the positive side, the location for sightseeing in the Dublin, Bray, Wicklow mountains is very good. Staff were mostly friendly but lacked training. As an example, on our second morning we were the last to finish breakfast and as we were eating one of the hotel staff came in, helped himself to the buffet and for the next ten minutes has a conversation with the girl who was working at the far side of the dining room about a colleague's health problems. The breakfast could have been excellent had it not been cooked for ages and left to sit under heat lamps to congeal. As for facilities; the carpet in our room was sticky. The lights in the bathroom were so dim my wife couldn't use it to put her makeup on. I chose the hotel as it was advertised with full wifi everywhere and this would allow me to keep connected with my business. In reality, I only found wifi on two occasions within an extremely small area in a corridor. This resulted in me spending a fortune on roaming charges as we live in the UK. Finally, the hot water was a joke taking nearly 15 minutes to warm up then after another five minutes it went nuclear and it took another five to cool down.....I just gave up having a shower. I stay in a lot of hotels and this one is most certainly not up to the standard of any three star I have ever been in.

Room Tip: Rooms at front are noisy
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Paul G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_at, Manager at Wilton Hotel Bray, responded to this review, 16 June 2014
Hello thank you for taking the time to add your review we appreciate your feedback and you have certainly made some points that we can actively work on to improve our service. We are currently looking at how to improve our wifi signal strength to ensure maximum availability to all bedrooms. If you would like to discuss in more detail the areas of your stay that you were unhappy with please feel free to contact our Customer Service Manager Karen McNamee at dm@wiltonhotelbray.com or call us directly.

Kind Regards

Helen O'Reilly
Wilton Hotel Bray
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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423 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (94)
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English first
Bray
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 3 June 2014

Have stayed here previously and we always leave with a smile on our faces as we have been very satisfied with the cleanliness, location, atmosphere, and friendliness of the staff at this hotel. Would recommend it.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank Caroline O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_at, Manager at Wilton Hotel Bray, responded to this review, 16 June 2014
Hello, We are delighted to read you enjoyed your latest stay with us and particularly that our friendly staff, clean hotel, nice atmosphere and convenient location were all just right for you. We certainly look forward to welcoming you back again in the future.

Kind Regards

Helen O'Reilly
Wilton Hotel Bray
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin
Level Contributor
284 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 148 helpful votes
2 of 5 bubbles Reviewed 3 June 2014

Three star hotel just about.
To be fair the room was pick but thats where the good stopped. The heat was on and the room was boiling in June. The room had 2 skylights and one window, neither which had proper blinds so the room was totally bright very early.
Bathroom was grubby and there was no shower gel, only a hang pump of shampoo. Tiles and grout need attention and cleaning.
Water pressure was good.
Breakfast was repulsive, everything was soaking in grease, the bread was green mould and the coffee was undrinkable.
Staff were all very pleasant but couldn't save this hotel.

WIll never return and they are ripping people off at €95, a complete joke.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ArcfireSG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_at, Manager at Wilton Hotel Bray, responded to this review, 16 June 2014
Thank you for your review, our apologies you did not entirely enjoy your stay. We will certainly give attention to your comments on breakfast as we do very much strive to ensure breakfast is of an excellent quality and for the most of it we get very good feedback on this but we need to be sure its 100% all of the time. Our bathrooms are currently being refurbished to address aged grouting etc so we hope to address this issue through that. If you would like to discuss in more detail the areas of your stay that you were unhappy with please feel free to contact our Customer Service Manager Karen McNamee at dm@wiltonhotelbray.com or call us directly.

Kind Regards

Helen O'Reilly
Wilton Hotel Bray
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Bray hotels

Bray
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 3 June 2014

Lovely hotel, friendly staff, good food and excellent room. Perfect location, golf club just cross the road. Excellent walking facilities. Highly recommended to spend pleasent weekend. Very good value.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Ned H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_at, Manager at Wilton Hotel Bray, responded to this review, 16 June 2014
Hell and and thank you for your super review we are delighted you were happy with all aspects of your stay and certainly hope we get to welcome you back in the future.

Kind Regards

Helen O'Reilly
Wilton Hotel Bray
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Penarth Wales, UK.
Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 2 June 2014

Another comfortable 2 nights spent in Bray at the Wilton. Staff as always were helpful, despite the fact that it was quite busy. The location for us was ideal, ample parking space for the car and close to our objective.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JoseandHilary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_at, Manager at Wilton Hotel Bray, responded to this review, 16 June 2014
Thank you for taking the time to add your great review we are delighted that you once again enjoyed a great stay at the Wilton Hotel. Our ample parking and convenient location makes it a super base for a short break. We hope to welcome you back again soon.

Kind Regards

Helen O'Reilly
Wilton Hotel Bray
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
County Donegal, Ireland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 26 May 2014 via mobile

We stayed here on the 23-5-14 as we were visiting friends and the kids were going to One Direction. It was our second visit to this hotel and we were just as pleased as we were with the first. Our room was spotless and the staff put an extra bed in our room because I wanted everyone in one room. The staff were so pleasant on arrival and checkout. Nothing was too much bother and the woman on checkout was so friendly with the kids looking at their videos and pictures of One Direction. The breakfast was beautiful and was all you can eat. Overall was a faultless visit and hotel. Will definitely be back for another stay in the future.

Stayed May 2014, travelled with family
Helpful?
1 Thank annemcn8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_at, Manager at Wilton Hotel Bray, responded to this review, 16 June 2014
Thanks for your great review and we are delighted to read you once again enjoyed a great stay and hope to come back soon we'll be looking forward to seeing you. Great to hear the children enjoyed the One Direction concert too.

Kind Regards

Helen O'Reilly]
Wilton Hotel Bray
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Limerick
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed 25 May 2014

My bathroom was not at all clean. I reported this to receptionist who appeared to be the duty manager. No one ever came to rectify. Light bulbs need changing, room lacked light. Short staffed at times in other departments. 25 mins to get a poached egg.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank limerickexplorer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_at, Manager at Wilton Hotel Bray, responded to this review, 16 June 2014
Hello, thank you for your review our apologies if it appeared staff shortages impacted your stay we do try to judge the optimal amount of staff to ensure smooth service and at times don't always get this right. Your housekeeping comments have been bought to the attention of that department. If you would like to discuss in more details the areas of your stay that you were unhappy with please feel free to contact our Customer Service Manager Karen McNamee at dm@wiltonhotelbray.com or call us directly.

Kind Regards

Helen O'Reilly
Wilton Hotel Bray
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Wilton Hotel Bray

Property: Wilton Hotel Bray
Address: Southern Cross Road, Bray, Ireland
Phone Number:
Region: Ireland > Province of Leinster > County Wicklow > Bray
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 7 Hotels in Bray
Price Range (Based on Average Rates): £
Hotel Class:3 star — Wilton Hotel Bray 3*
Number of rooms: 88
Official Description (provided by the hotel):
Wilton Hotel Bray has comfortable spacious bedrooms, offers excellent dining and a warm welcome. Located just off the N11 and 2km from Bray seafront and Bray town centre. Dublin city centre is just 30 minute train ride away. Free car parking and free wi fi. Food served daily until 21.00hr. Large family bedrooms. Host of local activities and attractions including Cliff Walk, Kilruddery, Sealife, Walking Trails and more. ... more   less 
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Also Known As:
Ramada Woodland Court Hotel Bray
Ramada Hotel Bray
Ramada Hotel Woodland Court
Ramada Bray
Bray Ramada

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