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“OK in Grand Falls”

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Best Western Plus Grand-Sault Hotel & Suites
Ranked #1 of 4 Hotels in Grand Falls
Certificate of Excellence
New Orleans, Louisiana
Level 6 Contributor
170 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
“OK in Grand Falls”
Reviewed 15 July 2014

This is a nice facility. And the staff was very friendly and helpful. Our room was nice, with two queen beds. The the bathroom counter was large. But there was nothing truly special about either the room or the facility. Given the limited number of hotels in Grand Falls, it is a reasonable choice.

  • Stayed May 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank CFH_NOLA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marie-Louise T, General Manager at Best Western Plus Grand-Sault Hotel & Suites, responded to this review, 17 July 2014
Dear CFH_NOLA,

I would like to thank you for taking the time to write us a review regarding your last stay with us.
It is always a pleasure to hear that our staff is friendly and helpful.
Again thank you and safe travels!

Sincerely,

Marie-Louise
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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309 reviews from our community

Traveller rating
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    23
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    1
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112
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Moncton
Level 6 Contributor
154 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 11 July 2014

Rooms cleaned and bed comfortable. I have stayed there several times and it's the only place that I would recommend staying if you are in the Grand Falls area. Great spot next to the Senechal center. Close to downtown, only minutes away from Little pizza house and Jack fries. The service from the front desk to the cleaning staff is excellent and welcoming.

Room Tip: Rooms with sofabed have a seperate work / sleep area making it more comfortable to have someone slee...
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Green Features: Offer free movies to watch, nice bar area with popcorn and price is decent for drinks.
  • Stayed July 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Isabelle L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marie-Louise T, General Manager at Best Western Plus Grand-Sault Hotel & Suites, responded to this review, 14 July 2014
Dear Isabelle,

Thank you so much for taking the time to write us a nice review!

It is always a pleasure to have you stay with us and I am glad we were able to provide you with excellent service and clean rooms.

We are looking forward to seeing you again real soon!

Marie-Louise
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Moncton
Level 4 Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 7 July 2014

This hotel was less than impressive. While it was mostly clean, the rooms were cramped and outdated, covered with hair in the washrooms. The staff were mediocre, not very helpful or knowledgable. The amenities, such as the pool and hot tub were awful, the bottom of the pool scrapes your feet and is floating around in the pool - which is very tiny, and the hot tubs jets didn't really work. Interesting stay, but the lodges down the road were a much better stay.

  • Stayed July 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank eastcoast90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marie-Louise T, General Manager at Best Western Plus Grand-Sault Hotel & Suites, responded to this review, 8 July 2014
Dear EastCoast90,

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 506-473-6200.


Sincerely,

Marie-Louise
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Waterloo, Canada
Level 6 Contributor
392 reviews
252 hotel reviews
common_n_hotel_reviews_1bd8 183 helpful votes
Reviewed 6 June 2014

Brand new hotel perched above the town with sweeping views of the area. Clean, well built, and comfortable throughout. Free breakfast was decent, with a bit more to offer than the average free continental breakfast. WifFi worked well, bed was comfortable. Strangely, finishes were used throughout that date the hotel instantly, faux wood grain doors, 70's fonts, lot's of brown everywhere... the hotel could have been much nicer if they had hired a designer from this millennium. If everything is so new, why does it look so old? Office chair won't slide under desk, so there's not enough room to walk by. The room is cramped, with a loose fridge in the front entrance area that was clearly an afterthought. 7/10

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bensagle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marie-Louise T, General Manager at Best Western Plus Grand-Sault Hotel & Suites, responded to this review, 8 June 2014
Thank you for your review regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Richmond, Virginia
Level 3 Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 June 2014

This hotel is immaculate, and the staff is first-rate. You will be happy you stayed. The room was well-appointed, spacious and reasonably priced, and is very conveniently located off the Trans Canada Highway.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Ryerson C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marie-Louise T, General Manager at Best Western Plus Grand-Sault Hotel & Suites, responded to this review, 4 June 2014
Thanks so much for the review. I'll be sure to pass your compliments along to our great staff. I know they'll be as grateful for your kind words as I am! Looking forward to welcoming you back again soon. Travel Safe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 5 Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 2 June 2014

Every time I come here (at least once a year), I enjoy a lovely little hotel with excellent decor. The rooms are regular rooms but the mattress and pillows were a delight to sleep on. I really enjoyed staying here. The staff are so friendly and I enjoyed the pool even after hours. The morning breakfast is lovely with lots to choose from. I keep telling them that i am taking my living room furniture home. They have a small room for their business center with free internet, even in our rooms. I had a handicap room with a huge showers and plush towels. I love the entrance furniture. The owner certainly has excellent tastes. Thanks for a wonderful stay, as always.

Room Tip: I liked the first floor near the main doors as it was close to the pool and the business centre. I...
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Debbie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marie-Louise T, General Manager at Best Western Plus Grand-Sault Hotel & Suites, responded to this review, 3 June 2014
We always enjoy reading our guest reviews, especially when they're as good as this one. Thank you Debbie! We're happy you enjoyed your stay and "YOUR" living room. Ha! We'll be sure to share your comments with our hotel team. Looking forward to welcoming you back again next year.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ottawa
Level 6 Contributor
132 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 27 May 2014

This was our first time in Grand Falls, where we decided to stop and visit the incredible gorge and falls. This hotel, going on 10 years old, looks almost brand new. It's very well cared for and super clean. Front desk service was very good. Our surprise was the suite we were given, all for just $116. The coze den had a large flat screen TV, mini fridge (empty, which was great), microwave, comfy leather couch and lounge chair. Our bedroom included another TV; however, the bed was on the soft side, which produced some back ache the next morning.

Breakfast is included in the price. While for some people the breakfast may be a good deal, but for us it was mediocre. I don't eat sugar, which greatly limited my selection. The scrambled eggs were out of the carton, and sausages were pretty grim. In short, breakfast at this hotel was a snack to get us down the road to an Irving restaurant.

With that said, we'd definitely return to this hotel, and hope to visit the gorge again next year.

Room Tip: Perhaps ask to check the beds to see if they're all soft or whether firmer ones are available.
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JimTaggartOttawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marie-Louise T, General Manager at Best Western Plus Grand-Sault Hotel & Suites, responded to this review, 27 May 2014
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Grand-Sault Hotel & Suites

Property: Best Western Plus Grand-Sault Hotel & Suites
Address: 187 Ouellette Street, Grand Falls, New Brunswick E3Z 1A6, Canada
Phone Number:
Region: Canada > New Brunswick > Grand Falls
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Grand Falls
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Best Western Plus Grand-Sault Hotel & Suites 2.5*
Number of rooms: 61
Official Description (provided by the hotel):
The Best Western Grand Sault Hotel & Suites is the perfect place for vacationing families and business travelers. Free amenities in this (open year round) hotel include a hot deluxe continental breakfast, a heated pool with hot tub, a fitness center, daily newspaper, free parking and pet friendly. Guest room amenities include free high-speed Internet access, hairdryer, iron with ironing board and coffee maker. Microwaves and refrigerators are available in all suites. ... more   less 
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Also Known As:
Best Western Grand Falls
Grand Falls Best Western

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