Stayed in Clanree from Easter Tuesday until the Thursday with my husband and 3 kids (9,3 and 11 months) we booked the Easter deal through their website for 2 adults 2 kids and one evening meal. I assumed it would be like all hotels and kids under one stay free. So was shocked when we got to reception to check in and the lady at the desk looked at said 'u have 3 children with you that is £15 extra per night' , I said but he is only 11 months, she said no but the deal is for 2 children and I will put the 2 youngest down as the kids staying free with u and the eldest will have to pay, me and my husband looked at each other confused as what she was doing. I thought I'm not going to stand here and argue but it did not make sense what she just done! My 9 year old and 3 year old should have had the free accommodation which was part of the Easter deal and my 11 month old should have been able to stay free as well..... Right? So later that evening when I seen a diff girl on reception I asked her, does children under a certain age get to stay free in this hotel, she said yes under 5's stay free.......I explained my situation and she said no but your deal is only for 2 children!!! I walked away even more confused as I went up!!!! Doesn't make sense! Mite I add that my sister her husband and 3 children were staying too and had got a different girl on reception just after us and there was no questions about their 3rd child and their kids are 8,4 and 2. Really not impressed with this, £30 paid extra!! So when we were checking out the same lady that had checked us in said to me you have additional charges to your room here, I said no couldn't be, she said yes the meal on the first night u overspent and have to pay the extra, I said no that was paid all already after our meal and I went to car to get receipt of my husband! She apologised for this. Confusing and embarrassing as there were people in queue behind me. Also when my sister and her family were checking out they had a mix up too as they said they hadn't pay yet for their stay but they had done on arrival. Disappointed too that jacuzzi wasn't working either on our stay. Would return to this hotel again as lovely food and don't never complain about hotels but didn't like having to pay this. I have booked a deal through treat ticket for hotel in Dublin last week for 2 adults for 2 nights, in small print it says 2 children stay free, great! I emailed them to ask about my 11 month old staying too and it wasn't a problem at all. Thank you Bracken Court. No silly £30 extra charges.
- Official Description (provided by the hotel):
- All you could want in a getaway...Plus More!!The Family Friendly 4* Clanree Hotel, Letterkenny, the ideal place to relax and revive. The 4* Clanree Hotel Letterkenny is ideally located for exploring beautiful Donegal and the Northwest of Ireland. Located only a few minutes drive from the bustling town centre of Letterkenny, the hotels accommodation boasts 120 luxurious en-suite rooms. The Aileach restaurant in the Clanree Hotel offers Award Winning food, while McGettigans Bar offers an extensive Bar Food Menu & live entertainment. Visitors can't fail to be impressed by its grand interior and wide range of facilities. The hotel boasts a fully equipped health and fitness club with a heated indoor 20m pool and children's pool, Jacuzzi, sauna, steamroom, solarium and fully-equipped gym. There is an in-house beauty salon providing a full range of treatments and special 'pamper packages' are available throughout the year. What is there to do?....You will not be short of activities in the area from the many coastal drives to mapped walks, horse riding, surfing, fishing, golfing, karting, clay pigeon shooting plus more! Letterkenny town offers great shopping facilities, cinema, theatre and kids jungle gym & bowling. So, I am sure you will agree that the 4* Clanree is the perfect location for midweek breaks, weekend breaks, family breaks, & golden year's breaks...The team at the 4* Clanree Hotel look forward to welcoming you to Donegal. ... more less
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- Also Known As:
- Clanree Hotel Letterkenny, County Donegal
- Holiday Inn Letterkenny