We live in the town & have always enjoyed the food in the mount errigal but after yesterday we wont be back. We complained to the manager/supervisor and to the waiter about one of the dinners & we still had to pay for it. That is very bad customer service. We did not say everything was okay, we told 2 members of staff that we were not happy so we should not had to pay for it. We had the chicken curry which is obviously made with some cheap plain bland curry powder. We also had fish & chips, the fish was frozen, not battered fresh, I work with food I know the difference, and my 10 year old had a burger & says the ones in the chipper were nicer. My 5 year old had sausages, potatoes & gravy which she really enjoyed so it wasn't all bad. I think the prices being charged are a bit much for what was served to us yesterday. €14.00 for curry made with curry powder sauce & €13.50 for frozen fish. We did only complain about the chicken curry so fair enough we had to pay for the rest but we shouldnt had to pay for the chicken curry, we wont be back. Disgraceful customer service to pay for something after complaining. We wont be back.
- Official Description (provided by the hotel):
- Situated in a great central location, within walking distance of Letterkenny Town, this luxury 3 star hotel and state-of-the-art leisure centre is close to pubs, nightlife, shopping and theatres. Free parking and Wi-Fi. The Mount Errigal Hotel has a leisure centre with a 20-metre swimming pool, sauna, Jacuzzi, steam room, and fully equipped gym. ... more less
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- Also Known As:
- Hotel Mount Errigal
- Mount Errigal Letterkenny
- Mount Errigal Hotel Letterkenny, County Donegal