I went to the Errigle as part of a hen party in June, as with many stays away, it can take just one thing to make or break the trip.
We had stayed on the Sex & The City hen party offer, and took advantage of an extra night. With the offer we were to get a 3 course dinner, cocktails and a cupcake, and something else for the bride to be (I think).
The group had arranged to go have the 3 course dinner on our first night there so in Sex & The City style we were to wear our party dresses to dinner. Dinner went well, and the cocktails (minus the cupcakes) were brought out. The waiter had about 9/10 left on his tray when he accidentally dropped them on me (boy were they cold). In order to not make the guy feel too bad, I tried making a joke of it saying I was ok, and so we sat on, while everyone else had their cocktails. When the bill came, we were sort of thinking that because of the spill (and in way of a good will gesture) that something would be taken off the bill, it wasn't (nor, may I add was a complimentary drink offered at the time). As my dress was drenched and sticky, there was no going out on the town that night, just a shower and a night in.
The next morning after breakfast, the bride mentioned to the receptionist that we hadn't received our cupcakes and about the whole drinks incident. Reception was surprised to hear what had happened, as they said the restaurant would normally say if something like that had happened. They said they would sort out our cupcakes, and do something to make up for the spill later on.
Skip to 5-ish and one of the Bridesmaids tells us to be in the lobby(or bar for a certain time, I can't remember it now) for the cupcakes. We had assumed the something else promised earlier would be there too. We waited a short while for the cupcakes, which were absolutely freezing and hard because of it, ate them or ate the parts of them we liked and headed out as we had taxis waiting. There was no sign of anything else.
We checked out the next morning, and I mentioned about the spill again, to which the receptionist told us to wait for the manager. My sister and I met the manager, and we said again what had happened and that no one had done anything, and now we were about to head off. She apologised, then offered us a meal but we said we were leaving (again), offered us a drink (we said again we were leaving), and offered to have my dress dry-cleaned which would have been alright had we not been from Belfast. We were probably putting her in a tight spot, but her apology only seemed half hearted (my opinion) she did ask what she could do, and I wasn't cheeky enough to ask for money back. It was left that she said she had my details (I wasn't really sure, but turns out she hadn't) and she would send me on a voucher, if we should ever want to come again.
A month later not a peep from them, the girl who had organised the hen do had also heard nothing, so I email them to see what's happening. I got a very fast response from someone on reception, who asked for my details which I then sent to them, another receptionist replied saying it would be passed on to the manager and she would sort something out. It is now a month since then, and I haven't received anything or heard from the manager. I'm glad I didn't leave the dress for dry-cleaning as I may never have seen it again.
I know this doesn't seem like a big thing to complain about, but I don't think I was out of line expecting them to have done something in the first place, like taking some money off our bill. The receptionist girls seemed so eager to help, but it just felt like the buck was passed and we were forgotten about. I think if they had really intended on sending a voucher out, it should have been here by now. So if you complain, you need to complain a lot, it seems, before anything is done about it. I don't believe it should be up to the customer in this case, the hotel should already have guidelines of what to do (unless the guidelines say to ignore the problem). It ruined the weekend, the only thing that made up for it was the rest of the girls there.
I probably overlooked a lot of good things at the hotel, but below are some tips points from the weekend:
In a heat wave, note there is no air conditioning, so make sure you have a good draft from the windows.
Breakfast isn't bad, but there isn't much to drink
If there is a wedding on, the place will be packed
If you are walking up a corridor and the lights haven't come on, just walk up a bit further til you reach the sensor.
Sometimes the toilets smell, if you aren't going to complain just close the bathroom door, it pretty much stops the smell.
- Official Description (provided by the hotel):
- Situated in a great central location, within walking distance of Letterkenny Town, this luxury 3 star hotel and state-of-the-art leisure centre is close to pubs, nightlife, shopping and theatres. Free parking and Wi-Fi. The Mount Errigal Hotel has a leisure centre with a 20-metre swimming pool, sauna, Jacuzzi, steam room, and fully equipped gym. ... more less
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- Also Known As:
- Hotel Mount Errigal
- Mount Errigal Letterkenny
- Mount Errigal Hotel Letterkenny, County Donegal