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“Excellent Hotel, well worth a visit, the McCarthy's”

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Radisson Blu Hotel, Letterkenny
Ranked #5 of 12 Hotels in Letterkenny
Certificate of Excellence
Dublin, Ireland
1 review
“Excellent Hotel, well worth a visit, the McCarthy's”
Reviewed 9 July 2014

Having left another hotel in the area we phoned the Radisson, we were greeted by a very friendly member of staff, Aoife. We received a very warm welcome right from this moment. When we arrived at the hotel, we found housekeeping, porters, dining room staff all to be very friendly and helpful. The food was excellent and room service of a very high quality. The hotel was very clean and we found our room very comfortable. It was excellent value for money. We would have no hesitation recommending a stay at this hotel. We would go back again if we were visiting this part of the country.

Room Tip: All rooms seemed good.
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  • Stayed July 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Orla M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helena O, Director of Sales at Radisson Blu Hotel, Letterkenny, responded to this review, 21 July 2014
Dear Guest,

Thank you for taking the time to write such an amazing review following your recent stay at the Radisson Blu Hotel, Letterkenny.

We are delighted that you enjoyed your stay with us from beginning to end and are over the moon that you found our team to be friendly and helpful. Your feedback on the hotels food being of a very high quality has also made our day.

Thank you once again for such wonderful feedback, we very much look forward to welcoming you back to the Radisson Blu Hotel, Letterkenny in the near future.

Kind regards,

Helena O'Brien
Director of Sales & Marketing
Radisson Blu Hotel, Letterkenny
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,120 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (169)
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English first
Dublin, Ireland
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 July 2014

This hotel is situated in the heart of Letterkenny. Lovely hotel, bright and airy, staff extremely friendly and helpful and the food in the bar was delicious. Very central for all shopping. Totally recommend it and will be returning in the very near future.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RebeccaEmily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helena O, Director of Sales at Radisson Blu Hotel, Letterkenny, responded to this review, 8 July 2014
Dear Guest,

Thank you for taking the time to post such a glowing review of your recent stay at the Radisson Blu Hotel, Letterkenny.

We are delighted that you enjoyed your stay and your wonderful comments have really made our day.

We very much look forward to welcoming you back to the Radisson Blu Hotel, Letterkenny in the near future.

Kind regards,

Helena O'Brien
Director of Sales & Marketing
Radisson Blu Hotel, Letterkenny
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 30 June 2014 via mobile

I've just spent the weekend at this hotel with my parents & 4yr old son. My room was stuffy, grubby and noisy due to the large extractor fan from the leisure centre outside my window. I asked to be moved, we moved up a level to a more fresher room.. However the mattress in each room were soiled beyond belief, I was horrified. Again we asked to be moved. After hauling luggage & a 4yr old through hallways we were given business class rooms. I was completely deflated. Management offered to pay for food & drinks In the restaurant however when we went there I wasn't keen on eating there as the hygiene levels appeared to be pretty low. Breakfast wasn't much better, watered down juice & white uncooked looking sausages. We did look for alternative accommodation but to no avail.. I can safely say I will not be returning to the hotel again which is unfortunate as Letterkenny is such a lovely town.. Massive thumbs down from me

Stayed June 2014
Helpful?
10 Thank kiera c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helena O, Director of Sales at Radisson Blu Hotel, Letterkenny, responded to this review, 4 July 2014
Dear Guest,

Thank you for taking the time to post a review on Trip Advisor following your recent stay with the hotel.

I have spoken with each member of the team who worked during your stay and I can confirm that the hotel went above and beyond to please your party. As the weather in Letterkenny was warmer than usual the bedroom would be warmer however we are always happy to supply a fan to a guest upon request. The accommodation is not grubby and the hotel did offer to move you and your party when requested. The hotel has replaced every single mattress over the past week, you just happened to be in a room that had yet to be changed. Hotel staff witnessed you go out of your way to take a picture of a cleaning product, so you will see that we do in fact have a clean hotel and use appropriate products to do so. The hotel offered you and your family a complimentary meal in the hotel bar, not beverage and your statement on the hygiene levels of the hotel are completely inaccurate. The hotel did in fact source you and your party alternative accommodation in two local hotels to offer you a choice but having dined in the hotel bar you returned to the hotel reception and informed Aoife that you would like to stay as ‘the staff are too good and friendly’. The issue was when you discovered on departure that the large drink bill that you had amassed on your first night was not complimentary and you asked to speak to a manager. The hotel really did do its very best to resolve each issue you had but no matter what we did we could not please you and your party.

Kind regards,

Helena O’Brien
Director of Sales & Marketing
Radisson Blu Hotel, Letterkenny
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 29 June 2014 via mobile

Just returned from this hotel.never again beds mattress filthy.food poor breakfast poor.bar and restaurant filthy you don't have to look carefully it's bad.we looked to move hotels but nothing avail ..don't.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank ken c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helena O, Director of Sales at Radisson Blu Hotel, Letterkenny, responded to this review, 4 July 2014
Dear Guest,

Thank you for taking the time to post a review of your recent stay at the Radisson Blu Hotel, Letterkenny.

I am aware that you are also part of the family that stayed at the hotel at the weekend who posted the unjustified review above. Your allegations are false and inaccurate, I am also delighted to inform you that the hotel has replaced every single mattress over the past week following another large financial investment to maintain our high standards. As mentioned in the response to the above review the hotel did source your party alternative accommodation but your party decided not to avail of it and informed the hotel receptionist that you would to stay following the meal in the bar as ‘the staff are too good and friendly’. The hotel always values all feedback from customers but I’m afraid on this occasion no matter what we did to try and please your party it was simply not good enough.

Kind regards,

Helena O’Brien
Director of Sales & Marketing
Radisson Blu Hotel, Letterkenny
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
44 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 27 June 2014 via mobile

Our first impression of this hotel was not great. We arrived around 9pm to be told that both the bar and restaurant were closed. This simply wasn't true, the Maître 'd was clear on this. We had an excellent meal then went straight to our room, which was very hot. It turned out that air conditioning was not available throughout most of this relatively new hotel. Fortunately the night porter found us a fan, which made the room bearable.

After this inauspicious start, the rest of our stay improved considerably. The staff were willing and friendly, breakfast was excellent and the meals we had in both restaurant and bar were first class. Oh, and the bed was very comfortable too.

Stayed June 2014, travelled as a couple
Helpful?
1 Thank Jt1945
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helena O, Director of Sales at Radisson Blu Hotel, Letterkenny, responded to this review, 4 July 2014
Dear Guest,

Thank you for taking the time to post a review of your recent stay with us.

The hotel bar and restaurant does stop serving food at 9pm, we will of course always do our best if there are chefs still in the kitchen to accommodate guests who arrive at 9pm, however 24 hour room service is available for all hotel residents. As the weather in Letterkenny was warmer last week than usual the hotel accommodation was warmer however we did do our very best to accommodate guests with a fan when available.

We are delighted that the rest of your stay improved considerably and you found the hotel staff to be willing and friendly. The hotel is renowned for a high standard in quality and service and your feedback on the hotels Super Buffet Breakfast and the food in the bar and restaurant being first class have made our day.

We look forward to welcoming you back to the Radisson Blu Hotel, Letterkenny in the near future.

Kind regards,

Helena O’Brien
Director of Sales & Marketing
Radisson Blu Hotel, Letterkenny
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
138 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed 27 June 2014

I stayed in this hotel in June, 2014 on a business trip and was quite disappointed at the service.
We arrived at 20.55 and asked about availability of food. We were told that the food service in the bar was finishing shortly but if we went straight through we might get some. When we went through, at first we were told that it was too late (9.00 pm closing in June ??) but we persevered and eventually we were served, after being made to feel a mixture of annoyance and relief.
The room was well appointed but while it had an ironing board, it had no iron. I rang down first thing in the morning to enquire about getting an iron. When I checked out 4 hours later it had not arrived.
The girl who checked us out made no eye contact, did not ask whether we enjoyed our stay and gave the impression of wanting to be anywhere but there.
I am not sure if this was a once-off or if the early signs of growth in the Irish economy have led people in the hospitality industry to become complacent (again).
For an expensive hotel in the middle of nowhere, it was poor service and I would not recommend it to anyone, although I have had better experiences in other Radisson's.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Occasionaldiner5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helena O, Director of Sales at Radisson Blu Hotel, Letterkenny, responded to this review, 4 July 2014
Dear Guest,

Thank you for taking the time to post a review following your recent stay at the Radisson Blu Hotel, Letterkenny.

I would first like to take this opportunity to apologise for any shortcomings in service that you received during your recent stay with us. I can assure you this is certainly a one off as we will never become complacent and value all of our customers and their feedback.

I have addressed your feedback with the team to ensure these issues do not arise again for future guests. As you will see from previous reviews we are a very popular hotel in a convenient town centre location in Letterkenny and we have many guests returning time and time again.

We do hope you will reconsider your decision and return again in the future to experience what makes us a hotel to which our guests love to return.

Kind regards,

Helena O’Brien
Director of Sales & Marketing
Radisson Blu Hotel, Letterkenny
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belfast, United Kingdom
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 24 June 2014

We spend a few days in Radisson Blu Letterkenny with my sisters , and a friend and had a great girly break. Hotel was lovely , rooms bright and spacious with all you need to hand , TV , iron and board , fridge , ice bucket , and great bathroom. The hotel has a pool , sauna and steam room , which we made good use off . I should add there is no lift down to the pool only stairs or you have to walk out of the hotel and round the building to the rear , for people with walking problems just drive your car round to the gym at the back of hotel , we had to do this but it was not a problem , great pool. The food in the hotel was beautiful , breakfast and evening meal , the dining staff could not do enough for you , very attentive if you needed anything they were right on it , really lovely people . The desk staff where very kind and helpful , even printed us a cinema list of what was on at the cinema , which is just beside the hotel . Shopping , well all you need to do is just cross the road in front of the hotel and you name it every shop you could think of is there , you would need three days to get round them all .This hotel is the perfect place for all you ladies, everything in the one place , we loved it, the staff were a happy bunch of people , very homely I like that, and I will be back .
Loved you Raddisson Blu.

Room Tip: We were on the first floor , there was not much to see from the windows . It was very warm in the r...
See more room tips
  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Philomena153
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helena O, Director of Sales at Radisson Blu Hotel, Letterkenny, responded to this review, 26 June 2014
Dear Guest,

Thank you for taking the time to write such a glowing review of your recent stay at the Radisson Blu Hotel, Letterkenny.

We are delighted that you enjoyed your stay as it is always our objective to ensure all of our guests have an enjoyable and comfortable stay.

We look forward to welcoming you back to the Radisson Blu Hotel, Letterkenny in the near future.

Kind regards,

Helena O'Brien
Director of Sales & Marketing
Radisson Blu Hotel, Letterkenny
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Radisson Blu Hotel, Letterkenny

Property: Radisson Blu Hotel, Letterkenny
Address: Paddy Harte Road, Letterkenny, Ireland
Phone Number:
Region: Ireland > County Donegal > Letterkenny
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Letterkenny
#3 Luxury Hotel in Letterkenny
#4 Romantic Hotel in Letterkenny
#5 Business Hotel in Letterkenny
Price Range (Based on Average Rates): £
Hotel Class:4 star — Radisson Blu Hotel, Letterkenny 4*
Number of rooms: 114
Official Description (provided by the hotel):
Radisson Blu Hotel, Letterkenny is designed in a contemporary Irish style, with the comfort of both business and leisure guests in mind. The superior 4-star hotel features 114 modern, bright bedrooms, a restaurant, bar, grill, leisure centre, ample parking and complimentary high speed internet access. The hotel is conveniently located in the heart of Letterkenny town, within walking distance of shopping areas, cinema, theatre, bars and restaurants. ... more   less 
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Also Known As:
Radisson Blu Hotel, Letterkenny Hotel Letterkenny
Radisson Hotel Letterkenny
Radisson Letterkenny
Radisson Sas Letterkenny
Letterkenny Radisson
Radisson Blu Hotel, Letterkenny County Donegal

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