We stayed in the hotel old rooms. Staff cordial but not overly helpful on arrival. Next morning the problems started! No hot Water, plumber or staff member did not show up to room to assist after telephone calls to reception. Arrived 10 mins late for breakfast as a result of waiting for assistance with water and refused to serve us even though we explained situation, restaurant manager extremely rude and practically frog marched us out of dining room. No interest at reception when we again made our complaint and asked for assistance with acquiring a breakfast. Left feeling furious with attitude of staff. Management need to check out top ten requirements of a customer staying in hotel! I know Hot Water and Breakfast are right up there in requirements! Will not be back. Real pity as the food at wedding reception was particularly good for a wedding breakfast specially the soup! Staff little too fast at removing plates
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- Also Known As:
- Barberstown Castle Hotel Straffan
- Barberstown Castle Ireland/Straffan, County Kildare