I had stayed in Barberstown many times in the past and always had a great time. Indeed, we actually had our wedding there 5 years ago and so have always had fond memories. However, we stayed there a couple of weeks ago to celebrate our 5 year anniversary and from beginng to end, our stay was incredibly disappointing. The lift was broken and the decor in our bedroom needed a definite facelift. We ate in the Barton restaurant where the service was completely disinterested and the food overdone and flavourless. My husband asked for fries with his steak and was told that even though they were served in the tearooms, they could not be served in the restaurant. The only side he got with his overdone steak was a bowl of lukewarm mashed potato. At beakfast the next day, the food and service was again poor. We tried to have showers before leaving but 5 minutes into my husband's shower, the water ran freezing cold and despite contacting reception and wating 20 minutes, repeatedly running the shower to see would hot water return, it never did. However, the most disappointing part of our stay was the reaction to our complaints. We were told that no manager was available to talk to us and that we would be contacted by phone as soon as possible. We paid in full (over 300 euro) and followed up by phone and email. We got a response this morning, acknowledging our complaints, thanking us for sharing our experience but doing and saying absolutely nothing else! It's obvious that management really do not care about repeat business or about providing any sort of customer service. Avoid at all costs!
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Ebookers, Hotels.com, TripOnline SA, Evoline ltd, HotelsClick, Cancelon and 5viajes2012 S.L. so you can book your Barberstown Castle reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Barberstown Castle Hotel Straffan
- Barberstown Castle Ireland/Straffan, County Kildare