Whilst visiting Cavan we decided to come for lunch at the Cavan Crystal Hotel as we expected a hotel would serve nice food. The Atrium Bar was very busy and understaffed. After we had our orders taken we waited ages for our food to come and when it did it was very disappointing!! My sister order a burger and chips which was priced at €12.00, it came without any salad and with frozen chips, the bap crumbled and was inedible, I think at the expensive price it should have came with fresh chips. I ordered Fish and mashed potatoes, I didn't even receive a plate instead the fish came in a wire basket, which might look nice but left it difficult to eat as the potatoes came in a bowl. No staff member asked us if we needed anything when we had our meal.
When I paid, I explained our issues with the food but the woman didn't even apologise, she still charged me full price. I expected better from a 4 star hotel.
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