We are just back from an overnight package at Farnham. The hotel staff were all lovely and very accommodating. The front staff were engaging, friendly and informative.
The room was lovely overlooking the fields with grazing cattle. The cellar bar was good and the food good also. The host in the restaurant last night was brilliant, he was fun, enthusiastic and polite. Our waitress was equally lovely.
The only negative was the main girl on reception in the spa. She may have been the spa manager. She was caught up in her PC and not on waiting guests. She didn't offer any assistance or direction and we were clearly there for the first time. We understand she was working on her pc but this should be in an office if she is to have no interaction with guests.
Our treatments were brilliant with Laura providing a super massage whilst being super polite and informative. She really was worth going back to.
The pool was good however none of the jets were working in the outdoor pool and no one advised us of this. We were there for sometime on both days so was not a passing problem.More