Stayed at Quality Hotel for 3 nights in one of the holiday homes. Cannot fault the standard of the 3 bed houses, furniture good standard.
The issue was with the hotel itself. On the Friday night we have food in the bar, which was over priced for the standard it was. The staff were been trained at the time, so communication was not easy. Our drinks were removed form the table before we had finished. At one point there were 4 members of staff behind the bar but we were still left waiting for service.
The bar manager did replace the drink that was taken after we complained, but we had to ask to speak with the manager as the waitress could not understand what we were saying.
While this is not her fault, maybe she should not be left alone if she has difficulty communicating with customers.
On the Sunday morning 3 of us went for breakfast. At 10 euro per person, this is totally over priced, the breakfast was standard as standard comes. One of us asked for veggie breakfast, she was given 1 egg and 4 prices of cold potato.
The orange juice I was given had black stuff floating at bottom of glass. I took this to the manager, who advised he had no idea what it was, but assured me the orange juice machine is cleaned daily. I am not sure why he felt he needed to advise this as I would of expected it to be cleaned daily ..... he advised breakfast was on the house. This was just as well as I would of refused to pay for it anyway. He was very professional regarding the matter, but the fact remains , breakfast was a mess !
I have stayed at other Quality Hotels and found the standard to be higher, while the location is great on the beach, and the offer we received for the hotel cost was great, I think going forward the hotel bar / food , is best left avoided.
Also I would of thought a 3 night stay would of included a change of towels etc but no one called to offer to replace them.
Going forward, not sure if this would be somewhere my friends and I would stay.
- Official Description (provided by the hotel):
- The Quality Hotel in Youghal is situated a stones throw from the beach and 35 minutes from Cork City. The hotel is a renowned family friendly destination and includes excellent self catering facilities, with two bedroom apartment suites and 3/4 bedroom holiday homes on offer. All guests have free use of the leisure centre facilities and the gym,and guests can also avail of a range of relaxing spa treatments. Highlights during the school holidays is Kids Camp, with 3D movies also on offer for rainy days. ... more less
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- Also Known As:
- Quality Hotel And Leisure Center Youghal
- Quality Inn Youghal
- Youghal Quality Inn
- Quality Hotel Youghal