This is an adorable little hotel right in the heart of Bunratty Village. The castle is just a two minute walk away, so if you plan on visiting, this (in theory) is a good place to stay. The staff is friendly. The room and common areas are clean. The rates are decent.
But I had one MAJOR issue with this hotel. I booked Bunratty Castle Hotel because they list it as having air conditioning. It’s the top requirement for me next to free Wi-Fi. I booked way in advance and was ready to come into a nice air-conditioned abode after a long day.
When I got into the room, there was a note and a fan. The note said sorry but the air conditioning does not work. Here’s a fan instead.
I opened the window but was traveling with someone who hates any kind of bugs. There aren’t screens on the windows (as is the case in most European countries) so I had to close them before she got upset. The room was warm all night. We had the fan on but were awaken by the sound of loud clicks.
The fan broke.
All this to say, I expect better when spending money on any hotel. If the air conditioning is broken, please put me in a room where all amenities are in proper working order. Your guests are just that. They’re guests. And everything should be perfect upon their arrival.
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