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“Lil Family getaway ”
Review of Inishowen Gateway

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Inishowen Gateway
Ranked #1 of 4 Hotels in Buncrana
Certificate of Excellence
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Lil Family getaway ”
Reviewed 2 July 2014 via mobile

Stayed 2 nights on the Getaway from Getaway package with B&B+D incl a massage in the morning for my partner.great hotel good service nice room also the baby cot in the room was nice. Special thanks to the Leisure staff for been very attentive to us . Will definitely come back

Stayed June 2014
Helpful?
1 Thank Carmelo M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest_Relations_Mang, Manager at Inishowen Gateway, responded to this review, 11 July 2014
Dear Carmelo
Thank you for taking the time to submit your review. We are delighted you both enjoyed your stay on our Getaway to the Gateway offer which includes a taste of all our fantastic facilities including evening meal, spa treatment and Golf course.

We look forward to welcoming you both back to us in the near future.

Kind regards
Joleene
Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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871 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (294)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
tyrone
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 June 2014

We've just returned from a mid-week break staying at the Gateway. The staff were soo lovely, friendly and helpful. The rooms are in excellent condition and are really clean. We had a 6 month old baby on board, the bar staff washed her bottle and plate out every evening. The bar food was gorgeous, couldn't recommend this place enough. A wee treasure.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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    • Service
Helpful?
1 Thank li555a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest_Relations_Mang, Manager at Inishowen Gateway, responded to this review, 2 July 2014
Dear Li555a
What a lovely review of our hotel, thank you for taking the time to submit it. We never tire of hearing such wonderful reviews of our bedrooms and staff as we work hard to ensure everyone has a fantastic time during their time with us and staff are always on hand to assist.
On any future visits please be sure to contact our reservations team directly.

We look forward to welcoming you back to the Inishowen Gateway in future.

Kind regards
Joleene
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
49 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 28 June 2014

We thoughly enjoyed our stay at the Inishowen Gateway Hotel this month (14th June). There was a group of 4 of us, 2 couples. We were given rooms with a sea view, which was spectacular! The rooms were very comfortable, but could do with a little modernising.
The receptionist was efficient, while being friendly. There was a wedding that night, so the hotel was busy, but we were unaffected by it. Our bedroom was set at the opposite end, so noise was not an issue.
The leisure centre was great, both life guards were friendly and helpful. And we had the place to ourselves that evening, it was bliss.
The breakfast was great, and again we had a fabulous view while dining.
We will certainly be back, and will be recommending this place to anyone visiting the area.
Keep up the good work.

Room Tip: Ask for a sea view, it it breathtaking.
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  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fionab555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest_Relations_Mang, Manager at Inishowen Gateway, responded to this review, 2 July 2014
Dear Fiona
Thank you for taking the time to submit your review. We are delighted you all enjoyed your stay with us.
We are famous for the spectacular view we have overlooking Lough Swilly and Buncrana Golf Course which we love to share with our guests by offering Sea view rooms whenever possible. To guarantee this however, guests are advised to pre book this option at booking stage and there is a fee of €10.00 per night to avoid disappointment.
Our Peninsula restaurant sits overlooking Lough Swilly on the first floor so all guests can enjoy the view during breakfast and dinner service.


We look forward to welcoming you back in future so please contact our reservations team directly.

Kind regards
Joleene
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 26 June 2014 via mobile

The staff were lovely very welcoming. Hotel was very clean the leisure center was clean too but there was no family changing room. The restaurant was dissapointing it was just ok. There wasn't much food choice locally for eating out either. But kids club was great and would recommend

Stayed June 2014, travelled with family
Helpful?
2 Thank Christina K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest_Relations_Mang, Manager at Inishowen Gateway, responded to this review, 2 July 2014
Dear Christina
Thank you for taking the time to review your recent stay with us. We are disappointed to read that you found our restaurant disappointing. We do offer a range of dining options including our Lough View Bar along with our Peninsula Restaurant and we would really appreciate any further feedback you can give us by emailing sales@inishowengateway.com as to way it was not to your satisfaction.

Our Kids club is now open for the summer and runs themed supervised sessions each evening which makes us one of the most popular family friendly hotels in Donegal. We are delighted to hear you would recommend us for this facility.

We look forward to welcoming you back in the future.

Kind regards
Joleene
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milan, Italy
Level Contributor
41 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 25 June 2014

Bored with city hotels, I decided to stay in the countryside and shot for a place on the sea (hoping to make this business trip look like a vacation). Well, that was a good surprise. The room was welcoming and clean, a nice desk to work, fast free WiFi, the place passes working condition test. I took a sea view room and didn't regret it: the landscape is beautiful and there's only a golf green between the hotel and the sea. If the temperature allows it, you can sleep with the window open as there is absolutely no noise coming from the outside. I have been driving back and forth to Derry everyday and liked the short scenic drive, not a burden at all. Breakfast was OK even if most of the warm dishes and croissants weren't served before 7:30 (don't go there at 7:15 like me). As I spent too much time working I used the bar for dinner but I don't recommend it every evening. I liked the place and will probably return next time.

Room Tip: Sea view absolutely recomended!
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  • Stayed June 2014, travelled on business
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank Moz74370
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest_Relations_Mang, Manager at Inishowen Gateway, responded to this review, 28 June 2014
Dear Moz74370
Thank you for taking the time to review your stay with us. We are delighted you enjoyed your stay. We are famous for offering guests an amazing view of the Inishowen landscape and Donegal mountains.
All our rooms are spacious for the corporate guest while also offering complimentary WIFI access and on request an earlier breakfast should you require this. Use of our leisure centre is also complimentary and access includes use of our 20m pool, jacuzzi, sauna, steam room and fully equipped gym.
Derry is only a 15 minute drive from us so we can offer anyone the opportunity to combine business with pleasure and use of the golf course is complimentary to all our guests should the long evenings allow you the time to enjoy.
We look forward to welcoming you back to our hotel in the near future.

Kind regards
Joleene
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Randalstown, United Kingdom
1 review
Reviewed 20 June 2014

stayed sun 15th / 16th June, excellent room with superb views over golf course and Lough Swilly, weather could not have been better, completely satisfied with food, service, cleanliness , friendliness of staff, highly recommend it, God willing we will be back. Many thanks to Inishowen staff for a job well done.

Room Tip: rooms 250 to 270 best for views.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank campbell m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest_Relations_Mang, Guest Relations Manager at Inishowen Gateway, responded to this review, 23 June 2014
Dear M Campbell
Thank you for your lovely review of our hotel. We are delighted you enjoyed your stay with us.
The weather was a delightful bonus but we have noticed that the sun always seems to be shining in Buncrana. I will be sure to pass on your comments to our staff.

We look forward to welcoming you back to our hotel in the near future.

Kind regards
Joleene
Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Derry, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 17 June 2014

Booked this hotel online with the impression of a good deal.We live locally so visited to clarify wedding party booking for b&b.We where told that everything was fine and that to expect to pay around £300 on check out as we had already paid deposits online.On check in the we were told that the pool was closing at 6 after us telling the kids they could use it all day as it was advertised on line to stay open till 9.30pm,bar food that night was awful,breakfast was poor,rooms were fine.On checking out we were told our bill was £760 even though we only booked an extra night after been led round in circles by the receptionist with explanation we decided just to pay.Staff could do with an hospitality course especially the lady pool attendant as she was very rude,all in all we left with a very bad impression. Not recommended

Room Tip: We hate been hard on local business but stay somewhere else.......
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Joni M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest_Relations_Mang, Guest Relations Manager at Inishowen Gateway, responded to this review, 18 June 2014
Hello Joni M
Thank you for taking the time to review our hotel. I am very disappointed to read your comments. We consistently receive high praise from our guests regarding our staff and food as you can see from other reviews on this site and we are regularly noted as being great value for money.

In regards your evening meal, you do not specify why you found the barfood 'awful' and why breakfast was 'poor' so it is difficult for us to rectify the problem. Maybe if you don't mind you would contact us directly on sales@inishowengateway.com so we can address the problems you encountered in more detail.
We only ask this as we are committed to improving our service levels and food quality at all times but can only do this through the feedback provided to us.
I feel I should point out that it does state on our website that kids opening hours in the pool are until 6.30pm on Saturday and Sundays and until 7pm Monday- Friday. However this does not excuse any member of staff being rude to you or any guest and for this we apologise.
Your comments on the increase on your final bill is unclear as any prices we quote to guests are confirmed verbally or in writing before a booking is accepted so I am curious to know why you were unaware of the final payment due. Maybe you could clarify this in your email.

It is devastating to read that you feel you would not recommend our hotel in future and given the amount of information provided to us in your review we find it very hard to justify this. Our team works hard to ensure each guest enjoys all aspects of their stay including service levels and we can only apologise to you for the disappointing stay your family had with us.

I can only ask again that you email us directly and afford us the opportunity to change your mind on this.

Kind regards
Joleene Mc Dermott
Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Inishowen Gateway

Property: Inishowen Gateway
Address: Inishowen Gateway Hotel Railway Road, Buncrana, Ireland
Region: Ireland > County Donegal > Buncrana
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Buncrana
Price Range (Based on Average Rates): £
Hotel Class:3 star — Inishowen Gateway 3*
Number of rooms: 80
Official Description (provided by the hotel):
The Inishowen Gateway Hotel is located just outside the picturesque town of Buncrana on Donegal's Inishowen Peninsula. The hotel commands stunning views of the majestic Lough Swilly leading out on to the Atlantic Ocean. The hotel has 80 well appointed en-suite bedrooms, many of which overlook the lake. Some of the facilities are the Gateway Health & Fitness Club, Seagrass Wellbeing Centre, Planet Active for kids & The Peninsula Restaurant. ... more   less 
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Also Known As:
Inishowen Gateway Hotel Buncrana
Inishowen Gateway Buncrana, County Donegal

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