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“New Year Eve 2013”
Review of Beach House

Beach House
Ranked #2 of 30 Restaurants in Buncrana
Certificate of Excellence
Cuisines: Seafood
More restaurant details
Restaurant details
Good for: Child-friendly, Business meetings, Local cuisine, Special Occasion Dining, Romantic
Dining options: Breakfast, Lunch, Dinner, After-hours, Delivery, Reservations
Reviewed 7 March 2014

I decided to spend new years eve at the beach house with my other half, i booked this a week prior to said date, i was not informed on the phone that it was a set menu for that particular night, it would of been useful as i was later to discover on my arrival that it was 50euro pp, too late to change plans then!
Had to stand and wait untill a table was ready, starter was good , we order two steaks for main course, although we like them cooked differently. The waitress brought our steaks to the table and from the time she got from the kitchen to our table she had forgot which was which? So she went back to the kitchen and then back to our table and sat steaks down only for us to discover that she had given us the wrong steaks so we just had to exchange between us.
one tiny bowel of veg and one tiny bowel of chips arrived next for two people, we had to ask for another bowl of each, we also noticed at this time other tables were doing this also.
Desert was next which was lovely, also on the menu was petit fours tea and coffee.
Got the tea an coffee no bother no sign of the petit fours? Quized waitress about it . and she hadn't a clue what i was chatting about, said she would check in kitchen?
The waitress never appered back and then completely avoided our table.
We were then asked if we could move as our table was sitting where the music is usually located, we didnt mind and decided to move to the bar area, only to discover that half of the bar counter is used to pile the dirty glasses! such a shame as this space could be really utilised!!

So ened up standing at the corner of the bar, which was so uncormfortable as it seemed to be in the throughway of the waitresses, but managed to nab said waitress about the petit fours? said she would be back 5 minutes later petit fours slaped down in front on me. bad service
.
Spent 130 euro that night, and could of went else where, had a slap up meal bottle of wine and still had change in my pocket, so guess what wont be back EVER, not good enough guys.

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    • Food
2  Thank Louise186602
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
buncranabeachhouse, Owner at Beach House, responded to this reviewResponded 30 March 2014

Dear Louise186602,

Thank you for your review of the Beach House. We are sorry to hear about your experience on New Year’s Eve, and especially in regards to your service that night. I really wish that you had let me know of your dissatisfaction at the time. This is not our usual standard and we really do hope that you will pay us another visit.

Thank you for taking the time to post your review and best wishes,

Claire Mc Gowan,
Proprietor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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185 - 189 of 370 reviews

Reviewed 19 February 2014

Really lovely food, prawn starter lovely. Staff very friendly and child friendly. Brilliant setting overlooking the beach. Highly recommend.

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1  Thank kelg1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
buncranabeachhouse, Owner at Beach House, responded to this reviewResponded 30 March 2014

Dear Kleg1,

Thank you for your feedback and recommendation. We are glad that you enjoyed your visit to our restaurant; it is our aim to maintain our welcoming approach to our customers. Glad you enjoyed the food and more particularly the prawn starter!! We place great important on the quality of our food produce; that it is fresh, seasonal and locally sourced.

Thank you again for your recommendation and we hope to see you soon again.

Best wishes,
Claire Mc Gowan,
Proprietor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 February 2014

The cod this evening was excellent, add that to an open fire and Claire's hospitality and you have the making of a great evening. The Beach House continues to offer great quality and value for money in a superb setting.

1  Thank LyndaGould-15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
buncranabeachhouse, Owner at Beach House, responded to this reviewResponded 30 March 2014

Dear Lynda,

Thank you for your review and high recommendation of the Beach House Restaurant. We are glad you enjoyed your evening with us. It is our aim to provide a relaxing and friendly experience for customers, along with high quality food and value for money. So it makes us happy to hear that our customers experience is enjoyable and memorable.

Thank you again for your favorable recommendation and we look forward to seeing you again soon.

Best wishes,
Claire Mc Gowan,
Proprietor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 February 2014

We stayed in Buncrana for a weekend break mid January. We had lunch in the Beach House on Saturday, and it was so good that we returned on Sunday, rather damp as the weather had turned from sunny to wet. Whats not to like about this place, the staff are very friendly, it is well presented, clean and comfortable, the views out over the beach and lough are lovely and the warm fire is a welcome bonus on a cold winter day...but most importantly the food is delicious.

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Thank Laharnalee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
buncranabeachhouse, Owner at Beach House, responded to this reviewResponded 30 March 2014

Dear Laharnalee,

Thank you for calling at the Beach House Restaurant and we are delighted that you had an enjoyable and magical experience. We place a lot of our focus on the customer’s experience – so it means a lot to have your favourable feedback in regards to our service and food. Our aim is to ensure that our customers have a memorable experience.

Thank you again for your feedback and the next time you’re in Buncrana we hope to see you again.

Best regards,

Claire Mc Gowan,
Proprietor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 January 2014

My partner & I have eaten here on quite a few occasions and have never been disappointed. We usually go on a Saturday eve but decided to try the Sunday lunch for a change, it was exactly the same great quality and beautifully presented! The staff are all very pleasant & very attentive, without being over powering. Stunning views of lough Swilly and if tempted theres a lovely walk along the beach to 'burn off' the calories after the most sumptuous desserts on offer! We would definitely recommend this beautiful little gem of a restaurant for great quality of fresh food and staff who are extremely polite and as immaculate as their surroundings! We will look forward to eating there again soon

Thank BallymenaTash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
buncranabeachhouse, Owner at Beach House, responded to this reviewResponded 30 March 2014

Dear Ballymena Tash,

Thank you for posting your very favourable recommendation. We are glad to hear that during your visits to us that you were happy with the quality of the food, service and the overall experience. The staff are an important part of the Beach House Restaurant experience and we aim to strike the balance to be there for the customer while not overpowering them. Your feedback helps us to maintain this important balance to make our customers experiences both enjoyable but also relaxing. The views over the sea are also part of the Beach House experience which we are lucky to have every day. So we are glad you were able to come and share them with us during your Sunday afternoon.

Thank you again and looking forward to you next visit.

Best regards,

Claire Mc Gowan,
Proprietor

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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