I'd class this as a fairly average 3 start hotel. Probably best suited to families..
Staff are friendly. The lady on reception in particular was very professional and manged the desk well.
It's set in it's own extensive grounds with great views of the falls.
There are donkeys down by the river that you can pet etc
There are large public spaces in the hotel that kids can run around in
Plenty of parking
Rooms are spacious
There's a leisure centre (didn't visit)
The decor is tired and needs updating
We had an internal room which looked out onto a roof with air con units and beyond that a view of the lift which meant you had to keep the curtains pulled so that those waiting on the lift weren't looking in
The air con is controlled at reception even though there are control panels in the room. On our first night it reached up to 27 degrees and we couldn't turn it off so not only was it baking it was also really noisy. Not only was the unit in the room loud but the units on the roof were loud too. This improved the next night having made reception aware of it.
The cascades restaurant is average and more about quantity not quality.More